Catbird Reviews 

I am a big fan of Catbird!! Absolutely enjoy all my purchases. Very easy site to use. Customer service is the best when I have had questions or needed to return something.

Very Disappointed With the Value

I purchased a gold bracelet for my daughter, and unfortunately, I’m extremely disappointed with the purchase. The bracelet was very expensive, but it is much smaller and lighter than I expected. In my opinion, the amount of gold does not justify the price at all.

I completely understand that the bracelet was custom-made and included engraving. However, it took what felt like an unreasonable amount of time just to make and engrave three letters. I would have been perfectly fine waiting if the quality, size, and amount of gold had matched what I paid for.

Unfortunately, I don’t feel that I received good value for my money, and I will not be purchasing another piece of gold from this store. There are other retailers, such as Baby Gold and Mejuri, where I feel you get significantly more gold and better value for your money.

I really wanted to love this bracelet because it was a special purchase for my daughter, but the price-to-quality and amount-of-gold ratio was very disappointing.

I ordered the Orlando in Love Silver Ring on June 10th for a birthday gift. It has now been well over two months, and I still have not received the ring, a tracking number, or any proactive communication from Catbird.
Every single update I’ve received only happened because I had to hunt customer service down myself:
First, I was told it would ship by late July. That date came and went with complete silence.
When I followed up in August, I was informed the ring failed quality control and had to be remade, pushing the timeline out to the week of August 24th—completely missing the birthday milestone.
That latest promised ship date is now just days away, and I still have zero updates, no tracking, and no ring.
When I requested a partial refund on the purchase price due to this near three-month delay, they brushed it off and offered a 20% discount code for a future purchase.
Offering a coupon to spend more money with a company that can’t fulfill an existing order after over ten weeks is insulting. A brand charging a premium should offer reliable fulfillment and proactive support, not zero accountability. Save yourself the headache if you need jewelry by a specific date.

This business took my money, but never sent me any merchandise. When I reached out to their customer service team, I was ignored entirely unfortunately, the only way I can remedy the situation is by disputing it with my bank. Definitely frustrating and would not recommend this brand—no matter how cute their wares are!

I am a first time purchaser and bought earrings for a gift for my granddaughter. I was unable to get the code for the discount and eventually gave up. I am very disappointed because the 10% would have been nice. I don't think I will buy from Catbird again although my granddaughter recommended it to me.

One of THE biggest scams I've ever seen. Their poor quality earrings landed me in urgent care and I lost their anklet 4 months because it was defective and they refused to replace it and said "this is how jewelry is LOL. AVOID AT ALL COSTS!!!!! They are refusing to refund the item that was lost due to their defect!!!

I received a discount for my purchase and when I tried several times to apply at checkout it kept saying invalid. Also, charging a LONG TIME CUSTOMER FOR SHIPPING (9.00) is ridiculous.

Perfect example of a company that pays more attention to the storytelling than the quality of the products: I lost a pearl earring because the pearl fell off and they artfully accused me of lying; I complained about a gold bracelet that after a few years looks mauled because the chain is so flimsy it doesn’t even sustain the least amount of pressure and they told me they can’t do anything since I live in Europe (which apparently is no problem at all when they receive the payments).
Worst type of corporate business disguised as a fairyland. Tons of hypocrisy and passive-aggressive attitude. Awful customer service.

I wish I would’ve came here before I purchased anything from this jewelry store horrible horrible horrible why do I have to pay for shipping and then why do I have to pay the same to return an item that I don’t even want this is a shame they’re gonna go out of business soon

I tried placing an order online on the Canadian site. Not only is the price extremely inflated but the promo codes get applied inconsistently. For example, a 15% off promo code I tried to apply to my $2,500CAD order only took off ~$122 CAD.

Customer service is well meaning and responsive but very unreliable.

I will not buy from this company anymore.

I bought a charm on 1/18 and never received it. I don’t have a refund nor the item. Catbird punishes its customers - who have to pay for shipping - for a poor carrier.

I’ve had the same experience as others here. Ordered some rings and earrings as gift for Christmas. Put in our order in November with a delivery date before Christmas, I never received any of it, nobody bothered to contact me,

I had to use my time to chase down answers and was given different dates they failed to meet. Finally received my items a full two months later near the end of January with no contact, apology, or acknowledgment of poor service.

I would not purchase from this company again. In hindsight I wish I had just requested a chargeback from my credit card company when the items weren’t delivered.

I would warn anyone from using this website. I am not sure if they are a scam. I purchased an expensive ring for my daughter with a Dec. 24 delivery date. I emailed the company and received confirmation that it would arrive by that date. It is not January 12 and there is no sign of that ring. I emailed the company about this and received NO reply. When I used their "chat" box on their website at the beginning of January they assured me to would be mailed on January 7. Today communicating via that "chat" box they say they have still not received the MATERIALS for this ring. And meanwhile they have offered no customer updates or communication. Truly an awful experience.

Their designs are very cute and offer a nice selection of dainty jewelry. I received a necklace as a gift. The chains are beautiful. However the gold on pendants scratches a bit easier than I would like it to but I would say everything is still moderately well priced.

I had a truly horrific experience with a pair or earrings from Catbird. One of the clasps was defective, and as a result, the earring became stuck in my ear and had to be surgically removed this week. These were NOT cheap earrings and were a birthday gift. What should have been a great present was turned into a seriously painful and traumatic ordeal. A company selling jewelry at this price point should meet the most basic of standards for safety and functionality, but they seriously failed. I STRONGLY caution others against purchasing from Catbird as their quality control appears severely dangerous. Their customer service is a joke, and they dont take any accountability for the products they are selling.

I previously loved catbird, used them multiple times, and prefer to not leave bad reviews. But after my latest experience with their customer service team, I absolutely do not recommend them, ESPECIALLY for wedding rings. If you search through reviews, you’ll notice that many others have had similarly bad experiences like mine.

They gave us a 4-6 week timeline for our wedding rings to be returned to us after needed resizing (which we were recommended to do by the sales associate at our initial in-person purchase - so we could have the one-sized-smaller rings for our wedding day).

At the 6 week mark, we followed up online and in person. No response online, and no update in person other than a rudely stated “you need to follow up online”. We then followed up again online and it took them several follow ups from us to get back to us - only for them to tell us that one of the two ring resizing replacements never went through, and we’d need to wait ANOTHER four weeks. They have yet to give us an update on the status of the other ring (update: we’ve learned that this ring order was also not entered correctly into their system and they are giving an extra 6-8 week lead time on that). We are past eight weeks now from our original order.

With a weak apology, they only offered to give us “store credit” for the messed up orders if we no longer wanted the rings. No further compensation offered, not even an expedited replacement. We were outright rejected when we requested compensation in the form of store credit for this egregious mistake on their end.

What a terrible way to treat customers, especially those entrusting them with something as important as wedding rings. Beyond disappointed. NEVER shopping here again. Go directly to the ring makers instead is my best advice.

Up until this year I have had a good experience at Catbird.
Well the run is over.
I ordered a beautiful engagement ring. Unfortunately it was the wrong size (my fault not theirs).
The problem comes with the new ring size.
I ordered the replacement in June. I was told a ship date of end of July. All good. End of June comes and no shipping info. I reach out about status, I am told they are going to inquire with their shipping department and get back to me. Crickets....no response.
I reach out again. Again I am told they will find out from the shipping dept again.
Same thing happened, I hear nothing back.

At this point my only option is to dispute the charge via my credit company. That process is on-going.

I’m a 10 year catbird customer and a sweet nothing and threadbare loyalist. I have had several sweet nothing rings over the years because the sad truth is it can get lost easily so I’ve had to order one every 2-4 years but I don’t mind because I love it that much and it doesn’t break the bank. This time, however, there is a noticeable difference in the color, shimmer, and assembly. Previous rings (and my sweet nothing necklace) are yellow gold, extremely glittery, and seamless. My new sweet nothing ring, however, is light gold, a bit dull, and has a noticeable jump ring that cheapens the appearance.

While the customer service rep did say I could return and repurchase and that they would honor my birthday discount, I’m hesitant because a new vendor means all rings are likely to be this way. I went to the site to compose a kind review in the hopes that they would be open to constructive criticism but am unable to leave one. I see here there is no shortage of disappointed customers and while I know things are difficult in the supply chain right now, this new chain is not worth the price tag of the old one and it’s important for them and customers to know that and make their own purchase decisions.

I’ve been wearing this ring for so long that my hands don’t feel like my own without it, but every time I look down to admire it as I have daily for ten years, it’s a let down😞.

I hope catbird reduces the price of this ring or finds a supplier that is more equal to the previous one.

Scam!! ordered a ring and arrived damaged. Trying to get the repairs completed after returning it for the repairs. It’s been 4 months now since I made the purchase. still no ring.

Non existent customer service. My order was not delivered, and despite complaining, I never received a response. I am deeply disappointed. I’ve made many purchases before, but I will never buy again.