Caterline  Reviews 214

This company asked us to pay proforma for an order and are now unreachable by phone or email.

Pure fraud ! Stay away !
We, KRAM TELECOM A/S from Denmark, made an order in June 2025 and paid 1864,54 GBP up front. In December 2025 Mr Dave Lawson at Caterline claimed that the goods were ready for pickup and he just did not understand why the forwarder did not come and pickup. Now, in february 2026, Caterline has blocked our phone number and they are not answering to any mails. One week ago I wrote and demanded that they should return our money. But absolutely no reply.
They claim that they have returned the money to earlier customers for the Mr. Blister range, but it is a complete lie !

Owe me money and looks like they have closed and reopened under a new company, Platterplus!!!

In response to my previous review in which the company has condescendingly replied accusing me of falsifying information and threatening legal procedures. I would like to reiterate my previous review. I have evidence of calls with Dave who is the sales manager, i also have email history of conversations providing all evidence of my claims. Should you want to take the legal route i am more than happy to provide the evidence to whom it may concern. In the new year i have again been in contact with dave via an unknown telephone number in which he answered and told more fabricated stories on when i will receive my goods. He stated if i do not get the goods then he will refund the money given. Since i have not received the goods, Suprise suprise, I have tried contacting yet again for a refund on the same number in which he now refuses to answer the call. I warn everyone not to do any business with this company as they are fraudulent. Regardless how many years you have done business with them. Stay as far away as possible as the company and buy elsewhere!!!

Trying to get an answer on here as I have emailed, called and sent messages on social media and received no response..

Ordered 3rd of January and still have not received my order.. it's a shame really cause I've used this company for years it's just a shame you never get a response. I've emailed a few times before too about issues with product and lids coming cracked etc and never once had a response.

Paid 3k upfront for product in July. Now December and still nothing. Multiple failed delivery promises in that time. Promised delivery this week, email confirming all on track last week, but now won't respond to emails or pick up the phones. Can only assume that they have ceased trading this week. If not, beware!

Terrible customer service. We've been customers for almost 3 years - always had great delivery and any issues was always resolved. Recently, we've been ordering and not receiving our products for a good week and a half! Despite online them saying 'FREE NEXT DAY DELIVERY' it certainly isn't!!!! Yet again another placed tuesday, and no sign of it today (friday) so probably won't get it until next week now. Awful - sent 5 emails all of which have been ignored. I have said it before and thought i'd give them another chance but no definitely not. I'll be spending my £150 a month elsewhere. Everyone AVOID

Response to the below comment -
Where have you asked for more information? I have not received no email from you. My order was placed tuesday around 8am and still not arrived this is not the first time either. I've sent 5 emails - no response. Its 100% been over 48 hours. I find it a little insulting you saying my experience is questionable? I have proof of all my orders and the day they arrive. You may want to come back to me via email - Chloe Brown you'll see all my orders from you but not anymore! Again i'll say it again - terrible customer service and a terrible response back to me.
Have a great day also!

Awful customer service. I placed an order on 20th October, never got it. I have send a few emails that my order is delayed or lost, nothing back. But the payment was taken. This was 2 weeks ago.I’m still waiting…

No phone number to contact them says delivery within 48 hours still no order and it was placed the 20th sep need them for tomorrow emailed 3x no reply they will be getting returned if they don't turn up tomorrow morning absolute joke was promised in a email Monday I would receive these Tuesday its now thursday

Product not delievered in the time promised, paid for next day and it didn’t arrive for four days. Poor customer service trying to get a returns label, even though it states on the website to email for a returns label.

Am not a happy customer at present. Made my order, got messages that DHL done deliver and I haven't received anything. Contacted Dave plus customer service, all message have been ignored.
Why is it the delivery service company is so bad all the time? Still waiting for my 2 parcels.

I have been a customer for the last 3 years and have been satisfied with the platters I purchase for my business, however in the last year I have found that the lids dont seem to fit the platters and have been trying to email customer service on endless occasions but never get a reply.
Not sure how are customers meant to contact them if they dont reply to emails, which is the only form of contact available.

Great platters just what I needed. Good quality and great price. Speedy delivery too. Recommended for you catering needs. I've orders afew times and always a great experience. Thank you

Great products and I loved the bundles of platters including the three sizes. Delivery takes too long - nearly a week!

Exactly what I wanted at reasonable price and quick delivery.

Delivery by amazon but I can't add instructions to the delivery

Still waiting for 3/4 of my delivery this relates to a change in package format which iwas unaware of i now confirm the entire order was delivered on time and in full

Quality products quick delivery

I have ordered from You before, can't fault product or delivery on both occasions. Great product(catering platters) and delivery turned up before date stated.