The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more
Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.
I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.
Company details
Written by the company
Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.
Contact info
Unit 3 Plant Lane Business Park, Plant Lane, WS7 3GN, Burntwood, Staffordshire , United Kingdom
- 01543224100
- admin@cathedralproducts.co.uk
- cathedralproducts.co.uk
4.8
Excellent
437 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong keys
Unfortunately got 2 of the numbers of key replacements in the wrong order consequently they didn’t work! Notified them immediately with copy of order and keys received.After a couple of calls/emails apologies were given and correct keys despatched!
July 5, 2026
Advertisement
Great service
Easy to order quick to answer my email on changing the delivery address, delivery was quick, thank you!
June 30, 2026
Good Quality Productand in…
Your product arrived well packed and in excellent condition. As it was easy to attach to the guillotine I was soon up and running again. Its like a brand new machine! Thank you very much.
June 13, 2026
Easy to order and delivery was quick…
Easy to order and delivery was quick great service
June 22, 2026
Advertisement
Great and speedy service
June 21, 2026
Fantastic service, new key ordered
After using Cathedral cash box for a few months I broke the key but luckily there was a cut number on the key and I was able to order 2 new keys from Cathedral Products,
I was shocked I was able to order new keys as it saved me as the cash box is now fully functional again
Very quick delivery and fantastic service
December 10, 2025
Good value for money
After a little research, I found buying the replacement blade for my paper cutter was cheaper from Cathedral even with postage than from other suppliers. I ordered the item on Monday and received it on Wednesday. An excellent service and good value for money.
June 8, 2026
Efficient and quick dispatch.
June 7, 2026
Advertisement
All good
In the end, the keys fitted it looked like someone had tampered with a latch, but it’s all good now and it works thank you
May 17, 2026
Excellent Customer Services
I had misplaced the keys to my Fire & Waterproof Box but Ellie from the Customer Services at Cathedral Products quickly advised me where I could source a replacement.
May 26, 2026
Great Service!
Great Service!
Replacement blade for paper trimmer arrived on time. There were instructions on how to replace it. It was a bit fiddly to replace but I managed it safely. Thank you.
May 12, 2026
Very satisfied with the product very…
Very satisfied with the product very easy to order but the price is bit high.
May 22, 2026
Advertisement
Sadly the wrong item was delivered
Sadly the wrong item was delivered. I was impressed with the speed and way the mistake was rectified by Ellie.Mistakes happen. The after service was great
May 12, 2026
Advertisement
Honestly awful way too hard to replace…
Honestly awful way too hard to replace I tried both ways but it isn't cutting at all terrible would love a refund.
April 19, 2026
Improve packaging
The package arrived on time and I was kept well- informed via email on the progress of my order
I would suggest improved packaging as the cardboard sleeves arrived misshapen due to a flimsy envelope
April 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.