They have the worst customer service…
They have the worst customer service and cat litter box ever. I contacted to return this disastrous litter box which is called Catit Smart Sift Self-Cleaning Cat Litter Tray and the customer service is saying the cat urinates to the walls that is why there is pee in the grooves and we don't see any problem to refund this!
Don't you do any research on the cats before developing a product that some cats might pee to walls ? The urine goes outside the litter box because of the faulty design!
I cannot open the whole thing every time my cat pees to see if the urine is collected there or not to clean !
unfortunately I cannot attach this disasterous litter box photos here.
This litter box has 6 pieces. The cat pee goes to all the parts and stay there and smells like pee. My friends stopped coming to my place because of the pee smell of this litter box.the cat pee stuck in different grooves and all. It gets full of pee n yellow. You have no idea how much of a misery it is to clean this litter box. You have to disassemble it every time and wash piece by piece for an hour like a space rocket! It's pain in the a**. My worst purchase ever and I want to return this and get my money back! if they dont take action, I will share these pics and videos of the litter box on social media and all the platforms I know so other people dont fall in this trap!