CAYP Psychology Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Many families share that the staff and clinicians are exceptionally compassionate, patient, and wonderful at making children feel completely safe, valued, and understood during assessments. Customers note that the entire journey, from the initial phone call to the final steps, is remarkably smooth, efficient, and managed with genuine care. Consumers also appreciate the consistently clear communication and the thorough, highly detailed feedback provided following all appointments and consultations. Reviewers frequently mention how valuable the expert guidance, practical recommendations, and supportive written summaries are when navigating external systems and everyday challenges.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their compassionate, professional, and thorough approach... See more

Service

Reviewers express deep satisfaction and positive feedback about the service, consistently highlighting a... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the compassionate... See more

User experience

Customers report positive experiences with user experience, highlighting kind and supportive interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Daniel Weisberg at CAYP Psychology has been incredible. From the very first call he listened with genuine care and compassion, and he took the time to fully understand our son by meeting with us a... See more

Company replied

Rated 5 out of 5 stars

Before turning to CAYP we didn't think there would be a light at the end of the tunnel. Our last GP appointment about a NHS referral resulted in the doctor sending a prescription for antidepressants r... See more

Company replied

Rated 5 out of 5 stars

From the start of the process to the end was faultless, and was quick. spoke Sarah who supported us throughout as a family. We understood the full process. Meeting in person made the experience perso... See more

Company replied

Rated 5 out of 5 stars

Two of our kids worked with the CAYP psychologists for their diagnoses, and it was money well spent. Communication was clear throughout, and they were careful to manage expectations at each step. Both... See more

Company replied


Company details

  1. Child Psychologist
  2. Educational Testing Service
  3. Mental Health Clinic
  4. Mental Health Service
  5. Psychologist
  6. Psychoneurological Specialized Clinic

Written by the company

CAYP Psychology is a specialist psychological healthcare service for Children, Adolescents and Young People. We offer professional and effective psychological assessment and intervention for a wide range of social, emotional, behavioural, psychological and academic difficulties. We specialise in intellectual and learning ability assessments, and assessments for autism and ADHD. We are also proud to offer support for parents, with our Circle of Security Parenting™ group, Video Interaction Guidance (VIG) and groups for parents following a child's diagnosis of autism. We work closely with families in confidential and thoughtful settings, adhering to the highest standards of ethics, conduct and professionalism.


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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4.9

All reviews

(214)

28 reviews in the last 12 months

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Rated 4 out of 5 stars

Satisfactory

Molly was kind, friendly, approachable and connected well with my son. We approached CAYP to help our son with time management and deal with procrastination. Molly was quick at recognising this and advised he would not need any complex intervention or long term consultations. After 3 sessions, she happily discharged him which we appreciate as she did not unnecessarily prolong the process.

Overall we are satisfied with the service but in our opinion, CAYP is more suited for individuals with higher needs and moderate to severe issues. But we could be wrong.

I have given 4 stars because- we felt the value for money was less than what we expected, also for £170/ hour we would expect a formal written feedback at the end of every session (but CAYP don’t do that), Molly did provide a verbal feedback in the last few minutes of the session, but we had to chase and send some reminders for the action plan chart that was prepared during the session.

October 23, 2024
Unprompted review
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Reply from CAYP Psychology

Hi NM,

Firstly, we would like to thank you for your review and positive comments.

We're always looking to improve our support for children and families, and hearing your feedback about written feedback at the end of each appointment is something we will look into. We're also sorry that you had to prompt several times to get the feedback you were looking for. Many of our team also hold NHS positions and other jobs, so many not be as responsive as families would like, and there are times where we may need a little prompting. Again, we'll look into this so we can try to reduce the chances of this happening again in future. We really appreciate you taking the time to share your thoughts with us so we can continue to improve and offer the best possible support for children and families.

Please do be in touch if there is anything more that we can do to help. In the meantime, we wish you and your son all the best and continued success.

Warm regards,
The CAYP Psychology Team

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Rated 5 out of 5 stars

Angels work here!

Angels work here!! This service is outstanding. Not only do they come with fantastic review from our SEND community, but more recently I had the pleasure to work alongside Dan and his team to support a child who desperately needed someone on her team. Dan created a specified report following an extensive assessment process. Thank you for everything you do for the children in our community.

November 7, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Kiera,

Thank you so much for this wonderful review! It truly means the world to us to hear such kind words. We're so glad that our efforts to support children have made a difference.

It was an absolute pleasure working alongside you to help this young person, and we're grateful to have had the opportunity to create a tailored assessment to meet her needs. Your appreciation inspires us to keep doing our best for every child we support.

Thank you again for your wonderful feedback and for trusting us with such important work!

Please don’t hesitate to reach out if you need any further support in the future.

Warm regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Dr Tania Fox was great from the off!

Dr Tania Fox was great from the off! I knew i had found the right person to carry out an ADHD and WISC assessment for our daughter. Fantastic communication and nothing was too much trouble. Tania put everyone at ease and really connected with my daughter. I would highly recommend Tania to anyone. Thank you Tania for everything.

October 1, 2024
Unprompted review
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Reply from CAYP Psychology

Hi,


Thank you so much for this thoughtful review!

We're delighted to hear that Dr. Tania Fox made you feel confident from the very start and provided such a positive assessment experience for your daughter. Tania's ability to connect with young people and communicate clearly is something we value greatly, and we're thrilled it made a difference for your family.

Thank you for trusting us, and for recommending Tania so highly—she’ll be thrilled to hear your kind words!

Please don’t hesitate to reach out if you need any further support in the future.

Warm regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Claire Larder - prescribing pharmacist FABULOUS

This is specifically to sing the praises of Claire Larder, prescribing pharmacist for ADHD meds. Claire was BRILLIANT with my 17 yr old son. She herself has ADHD and made a great connection with both of us. Her explanations of the different meds, what they impact and what they don’t , side effects etc was fantastic .

October 23, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Wendy,


Thank you so much for sharing this wonderful feedback!

We're thrilled to hear that Claire made such a positive impact on you and your son. Her firsthand understanding of ADHD, combined with her expertise as a prescribing pharmacist, truly helps her connect with and support families.

We’re so glad she could provide clear, thorough guidance on medication options and answer all your questions.

We’ll be sure to pass along your kind words to Claire! Please don’t hesitate to reach out if you need any further support in the future.

Warm regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Learning Disability

We had spent 18 months struggling with our daughter trying to understand her learning needs.

Following working with CAYP’s, and in particular Dr Laura Surley, it became the first time as parents we finally felt listened to. Laura’s approach instantly put our daughter at ease which enabled her to work through the process and be able to express her own thoughts and feelings.

We would highly recommend this service and Laura to others, and would not hesitate in using in the future.

October 7, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Joanne,

Thank you for sharing such a wonderful review. We’re truly grateful to hear that Dr. Laura Surley’s approach helped both you and your daughter feel heard and supported.

At CAYP Psychology, creating a safe and comfortable environment is a top priority, and we’re so glad that your experience reflected that. We’re honoured to have been part of your journey in understanding your daughter’s learning needs.

Please don’t hesitate to reach out if you need any further support in the future.

Warm regards,
The CAYP Psychology Team

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Rated 5 out of 5 stars

Thank you

I was worried when looking for a private ADHD assessment for my son as many company websites seemed to be all about the money and medication. When I found CAYP I felt it was about the person and finding the right route to take. Anna was amazing, she was so helpful and explained everything with ease. I now feel confident that my son can receive the help and support that he needs. Thank you

September 12, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Ellie,

Thank you so much for your thoughtful review. We’re so pleased to hear that you felt comfortable and supported throughout the process.

At CAYP Psychology, we strive to focus on the individual and ensure every family feels confident in their path forward. We’re delighted that Anna was able to provide the clarity and care you were looking for.

If you ever need further assistance, please don’t hesitate to reach out. Wishing you and your son all the best as you move forward with his support plan.

Warm regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

ASD assessment

I cannot recommend this service enough. Both Heidi and Jenni were wonderful clinicians and very patient, informative and caring. The report produced was extremely detailed and perfectly captured his needs and ongoing support options. They made my son feel very comfortable and I felt reassured and supported throughout the whole process. I cannot fault the service from start to finish.

September 12, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Jo,

Thank you so much for your wonderful feedback. We are thrilled to hear that Heidi and Jenni were able to make the process comfortable and supportive for both you and your son. Providing detailed, accurate assessments and ensuring that every client feels cared for are priorities we take to heart at CAYP Psychology.

It’s incredibly rewarding to know that our service met your expectations from start to finish. Your kind words motivate us to continue delivering the best possible care. We’re here if you ever need further assistance.

Warm regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Fantastic service for ASD assessment

Fantastic service for ASD assessment. Alex felt comfortable and respected throughout the process and now has support in place for his transition to high school. Very speedy results in just a few months as our NHS waiting list is over two years.

August 14, 2024
Unprompted review
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Reply from CAYP Psychology

Hi AF,

Thank you so much for your wonderful review! We’re thrilled to hear that Alex felt comfortable and respected during his autism assessment with us.

It’s great to know that the support is now in place for his transition to high school, and we’re glad we could provide a timely service, especially given the long NHS wait times.

Your feedback means a lot to us, and we’re here if you ever need further assistance.

Thank you again for trusting CAYP Psychology!

Best wishes,
CAYP Psychology

Rated 5 out of 5 stars

ASD assessment

After waiting so long for my daughters ASD assessment, we spoke with Dr Tania Fox at CAYP. She was very supportive, informative, understanding and helpful. The assessment/diagnosis was quickly completed and Dr Tania's useful information has helped both my daughter and myself to understand her difficulties better. Thank you. I would not hesitate to recommend CAYP again.

August 21, 2024
Unprompted review
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Reply from CAYP Psychology

Hi JP,

Thank you so much for your fantastic review! We’re delighted to hear that Tania Fox was able to provide the support and understanding you needed during your daughter’s autism assessment.

It’s wonderful to know that the process was helpful for both you and your daughter, and we truly appreciate your kind words.

Your recommendation means a lot to us, and we’re always here if you need further assistance.

Thank you again for trusting CAYP Psychology!

Best wishes,
CAYP Psychology

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Rated 5 out of 5 stars

Highly Recommend

Dr Daniel Weisburg assisted me with my sons educational tribunal, him and his whole team have been amazing from start to finish.
He provided a whole report on my son after assessing him which was detailed in depth & attended the tribunal personally.
His knowledge & expertise is incredible & I genuinely cannot thank him enough for all that he did for my son.

I'd absolutely recommend using CAYP to anyone who needs help.

September 3, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Beckii,

Thank you so much for your wonderful review! We’re truly grateful for your kind words about Dr. Daniel Weisberg and the team at CAYP Psychology.

It’s incredibly rewarding to know that our support made a difference for you and your son. We're committed to providing the best possible service, and your feedback reaffirms that we are on the right path.

We’re so glad we could help, and we deeply appreciate your recommendation!

If you ever need anything in the future, don’t hesitate to reach out.

Best wishes,
CAYP Psychology

Rated 5 out of 5 stars

Worth every penny!!

Couldn't recommend cayp enough. Start to finish from receptionist staff to the clinical psychologist, all were helpful and pleasant.

After having trouble with our daughter in school with various issues,we finally sought help with Cayp and seen Dr Rachael Ryan, who was extremely welcoming and reassuring towards my daughter, who can be very anxious. So much so she didn't want to leave in the end!

The clinic was warm and welcoming and had a sort of homely vibe to it which made it feel comfortable.

Dr Ryan was informative and indepth with islas report and went above and beyond our expectations. Would urge anyone having any difficulties to contact cayp 100%, wish I did it sooner, worth every penny and looking forward to a brighter future for my daughter! Thankyou!

August 22, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Charlotte,

Thank you so much for your wonderful 5-star review. We are thrilled to hear that your experience with CAYP Psychology has been so positive, from our reception team to your time with Dr. Rachael Ryan. It’s fantastic to know that Dr. Ryan was able to create such a welcoming and reassuring environment for your daughter, helping her feel comfortable and at ease during her visit. We’re glad the clinic’s warm and homely atmosphere also contributed to the overall experience.

It's especially rewarding to hear that Dr. Ryan’s thorough and informative report exceeded your expectations. We’re grateful for your recommendation and so pleased to have made a positive impact.

Thank you for trusting us with your daughter’s care, and we are here, should you need us again in the future.

Best wishes,
CAYP Psychology

Rated 5 out of 5 stars

Excellent Experience - Highly Recommended

After being let down by the NHS due to the long wait for our 2 year old son to be seen.. We decided to go private and contacted CAYP Psychology for a specialist assessment.
We were given an appointment right away and then attended the Clinic in Whitehaven where we saw Daniel. He was Amazing with our son and really made him feel at ease. The assessments were conducted in a clinic that was very well equipped but also kid friendly. Daniel was engaging and friendly and made the assessments seem more like a game. Communication was excellent throughout and we received the final report within a few days. It was really comprehensive and provided us with very useful strategies to utilise as well as a detailed plan for next steps to be taken.
We are very happy to recommend Daniel and CAYP Psychology to anyone requiring Psychological therapies or assessments.

September 2, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Roy,

Thank you for taking the time to leave such a detailed and thoughtful 5-star review. We are so pleased to hear that your experience with CAYP Psychology exceeded expectations.

It's great to know that Daniel was able to create a comfortable and engaging environment for your son during the assessment, and that you found the clinic to be well-equipped and child-friendly. We also appreciate your kind words about the communication and the timely, comprehensive report you received.

Your recommendation of Daniel and our team means a great deal to us. Thank you for trusting us with your son's care, and we’re grateful for the opportunity to support your family.

Please feel free to reach out if you need any further support. Thank you again!

Best wishes,
CAYP Psychology

Rated 5 out of 5 stars

Couldn't recommend CAYP enough

Karen Tinsley has been fantastic right from the first phone call enquiry, she has been so understanding and caring throughout the assessment and we have booked her now for our daughter. I love the fact that I could pay in instalments which makes it easier than having to pay it outright. She is very easy to talk to and my son really liked her which made the process much better. She has also given some good advice and recommendations now he has an autism diagnosis. I wouldn't think twice about recommending CAYP Psychology in the future.

July 30, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Bridget,

Thank you for your wonderful 5-star review. We are delighted to hear that your experience with Karen Tinsley and CAYP Psychology has been so positive.

It’s great to know that Karen’s understanding and caring approach made the assessment process smoother for both you and your son, and that her advice and recommendations following the autism diagnosis have been helpful.

We also appreciate your feedback on the installment payment option, as we strive to make our services as accessible as possible.

Your recommendation means a great deal to us, and we are honoured to continue supporting your family.

Should you need us in the future, please do not hesitate to contact us.

Best Wwshes,
CAYP Psychology

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Rated 5 out of 5 stars

ADHD assessment

As the waiting lists are so long for an ADHD assessment we decided to go with CAYP. We could not be more grateful to Jade who helped us get a diagnosis for my son. Everything was explained to us and she was so kind and helpful. My son struggles with new people and it was clear to see she put him at ease and the assessment was so interesting to have an insight to what my son was experiencing.
We cant thank her enough for her time and compassion.
Emma

August 30, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Emma,

We're so pleased to hear that Jade Wilson was able to provide the support and understanding your son needed during the assessment. Thank you for sharing your experience with us!

It's wonderful to know that she made the experience comfortable for him and offered valuable insights into what he's experiencing. We understand how important it is to feel supported throughout this process, especially when facing long waiting lists, and we're glad we could be there for your family.

Jade will be touched by your kind words.

Thank you for choosing CAYP Psychology, and please don't hesitate to reach out if you need anything in the future.

Best regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Thorough and helpful assessment service

Our autism assessment for our son by Shri was very thorough and she was very approachable, kind and open during the process. The fact that we could do a screening first and then decide whether to go ahead with the full assessment after having a wee 1-1 session for our son with her was very helpful. I would recommend CAYP psychology.

August 15, 2024
Unprompted review
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Reply from CAYP Psychology

Dear Anna,

Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with Shri during your son's autism assessment. It's wonderful to know that you found her approach thorough, kind, and approachable—qualities we strive to uphold in all our interactions.

We're also pleased that the option to start with a screening and 1-1 session before deciding on the full assessment was helpful for you. We believe in providing flexibility and support to ensure that every family feels confident in their decisions.

Your recommendation means the world to us. Thank you for choosing CAYP Psychology, and please don't hesitate to reach out if you need anything in the future.

Best regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Fantastic communication throughout

Fantastic communication throughout. Every step of the way is explained and my Consultant made me and my Son's feel at ease and supported. I love the fact that I could pay in instalments which makes it easier than having to pay it outright. Everything was carried out and completed efficiently and I would not think twice in reaching out or recommending CAYP Psychology in the future.
I had a great experience.

Thank You Sara!

August 1, 2024
Unprompted review
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Reply from CAYP Psychology

Dear Yvonne,

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with CAYP Psychology. Your kind words about our communication and the support provided by Sara mean a lot to us. We understand how important it is to feel at ease throughout the process, especially when it involves your family's well-being.

We're also glad that our installment payment option made things easier for you. It's our goal to make every aspect of our service as convenient and stress-free as possible.

Your willingness to recommend us and your confidence in reaching out again in the future truly make our day. Thank you for trusting us with your care, and we look forward to being here for you whenever you need us.

Best regards,
The CAYP Psychology Team

Rated 5 out of 5 stars

Highly successful in gaining support

I cannot recommend this company enough. From start to finish of my son’s assessment was such a smooth process and I was kept informed at all stages of the process. Through this assessment and the comprehensive report following the assessment my son has just been awarded funding through the local authority for 1:1 support. This is something we feel as a family would not have been achievable to prove the need for without the comprehensive detailed report that Daniel did for us. Thank you so much for helping make my son’s future have hope and light again.

April 17, 2024
Unprompted review
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Reply from CAYP Psychology

Dear Julie,

Thank you so much for your wonderful review. We're truly touched by your kind words and thrilled to hear that your son's assessment and the detailed report made such a positive impact.

It's our mission to support families like yours, and we're so glad that Daniel's work has helped secure the funding your son needs for 1:1 support. Knowing that we've contributed to bringing hope and light to your son's future means the world to us.

If you ever need anything else, we're here for you every step of the way. Thank you for trusting us with such an important part of your son's journey!

Best wishes,
CAYP Psychology

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Rated 5 out of 5 stars

Superb service from Jade

Superb service from Jade, who performed a really thorough assessment and built a great rapport. Highly recommended.

June 24, 2024
Unprompted review
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Reply from CAYP Psychology

Hi Mark,

Thank you so much for your wonderful review!

We're thrilled to hear that Jade provided superb service and conducted a thorough assessment while building a great rapport.

Your recommendation means a lot to us.

We'll be sure to pass along your kind words to Jade! If you ever need anything else, we're here for you every step of the way.

Thank you for trusting us.

Best wishes,
CAYP Psychology

Rated 5 out of 5 stars

Karen has been more than we imagined and exactly what we needed…

We have recently received a diagnosis from Karen, and we couldn’t be more happy with all of the effort and time she has given to us. I am a full time mum and began to struggle with issues at home, not really understanding why certain situations were happening and also receiving the brunt of episodes, as I now realise I was the safe person and the constant in our daughters life.
Karen gave her all to our family, she quite literally was there at a click of a button being so attentive and giving us her time and reassurance.
Karen has (without necessarily knowing) become a big part of our family. The kids loved her and is regularly spoken of in our home.
Whilst reading the final report for the first time, I did get quite emotional and started to feel a little more lost wondering how I would conquer this going forward, Karen has been unbelievably helpful including strategies, advise, suggestions in other environments, links and loads more. We now see the light at the end of the tunnel and will be forever grateful to Karen. If needed in the future we would go straight to Karen without a doubt. Thank you so much x

July 20, 2024
Unprompted review
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Reply from CAYP Psychology

Dear Stacey,

Thank you so much for your 5-star review. We are incredibly grateful for your kind words and are thrilled to hear about the positive impact Karen has had on your family.

Karen is truly dedicated to her work, and it’s wonderful to know that her efforts have provided you with the support and understanding you needed. Your experience highlights the importance of having someone attentive and compassionate during challenging times, and we’re glad Karen was able to be that person for you.

It’s especially touching to hear that Karen has become such an integral part of your family’s journey. We understand how emotional and overwhelming receiving a diagnosis can be, but knowing that Karen’s strategies, advice, and ongoing support have helped you see a light at the end of the tunnel is incredibly rewarding.

We will be sure to share your kind words with Karen, as we know she will be deeply moved by your appreciation. Thank you for trusting us, and please know that we are always here for you whenever you need us in the future.

Warm regards,
CAYP Psychology

Rated 5 out of 5 stars

Excellent service from CAYP

Excellent service from CAYP. Did my research before settling with them for an autism diagnosis for a teenage girl. Tania was very professional and accommodating irrespective of the delays from our end. She listened to the parents and validated our concerns and most importantly; she made Karah feel at home able to unmask and show up as her true self, something that is hard for Karah to do outside. We received a professional report and the entire service was professionally delivered. I won't hesitate to recommend Tania and CAYP.

March 21, 2024
Unprompted review
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Reply from CAYP Psychology

Dear Inks,

Thank you so much for your review. We are delighted to hear about your positive experience with CAYP and Tania.

It's wonderful to know that Tania’s professionalism and accommodating nature helped make the diagnosis process smooth and comfortable for Karah. We understand how important it is for children to feel safe and supported, and it’s amazing to hear that Tania was able to create an environment where Karah could truly be herself.

Your feedback on the professionalism of the report and the overall service is greatly appreciated. We strive to deliver the best care and support to all our families, and your recommendation means a lot to us.

Thank you again for taking the time to share your experience. We wish you and Karah all the best.

Warm regards,

CAYP Psychology

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