Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!!!!!! After receiving great customer service…
After receiving great customer service for my last purchase with my daughter, I came back again with my husband and received great customer service again, highly recommend
Outstanding customer service received from Mel and Issy
September 9, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you had such a positive experience with us not just once, but twice! Mel and Issy will be so pleased to know their service made a difference.
We truly appreciate your recommendation and look forward to helping you and your family again in the future!
Advertisement
Reply from Cazaar
Thank you for your lovely feedback, we do appreciate you taking the time to do this.
I had to return an item and Melanie the…
I had to return an item and Melanie the Customer Service manager dealt with this so well , prompt , professional and efficient , liaised with me all along the way , I was so impressed and Melanie made the whole process effortless . I would happily purchase from this company again . This lady is a massive asset . Thank you
September 5, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear that Melanie was able to make your return experience smooth and stress-free. She truly cares for our customers, and your feedback means a lot. We're so glad you'd be happy to shop with us again and look forward to serving you in the future!
Very helpful and kept in touch…
Very helpful and kept in touch regularly until matter was resolved . M
September 3, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We hope you would be happy to shop with us again and look forward to serving you in the future!
Amazing customer support
Amazing customer support, thanks Melanie for all your help
Viv
August 28, 2024
Unprompted review
Reply from Cazaar
Thank you so much, Viv! We're delighted to hear you had a great experience. Melanie will be so pleased to know her support made a difference. If you ever need anything else, we're always here to help! 😊
Advertisement
Very helpful and great service!
August 20, 2024
Unprompted review
Reply from Cazaar
Thank you for your kind feedback, we are always happy to help, We hope to serve you again in the future!
Fantastic customer service & great…
Fantastic customer service & great Halloween Props
August 19, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled you were happy with our customer service and Halloween props. We hope they added that perfect spooky touch! 🎃👻 Let us know if you need anything for your next event!
Good information and quick responses
Good information and quick responses, slight problem dealt with quickly to mutual satisfaction.
Will definitely consider trading again.
August 18, 2024
Unprompted review
Reply from Cazaar
Thank you for your feedback! We're really pleased to hear that everything was resolved quickly and to your satisfaction. We’d be happy to help again in the future—thanks for considering us again!
They worst experience I have ever had…
They worst experience I have ever had ordering online. First ordered item which was not the correct size. Then wanted to return item all they provide is a return address which u have to pay. Cost me £15 to return the item. Just rang in to see if they have received my item as I have not been refunded. They received the item in July its now August and have chose to not pay me back then had the cheek to say I need to wait 7 to 8 working days to process refund. Keeping in mind it was beginning of July and now mid August. The office is based in Madagascar and honestly staff are clue less cant understand to help and mangers are never in and never reply to emails. Never again plus I dont trust them to return my money will have to raise an issue with paypal
August 19, 2024
Unprompted review
Reply from Cazaar
I regret to note the negative feedback you have left. I am uncertain as to why you believe we are located in Madagascar. Our business is situated in Southend-on-Sea, Essex.
The item in question is a one-size item and is not categorised as a child's size. We have not recorded any calls from you regarding this matter; the most recent communication we have from you pertains to the return instructions provided.
Kindly furnish us with the return tracking number or proof of postage, and we will proceed with issuing your refund promptly.
Advertisement
Great Experience on purchasing storage bench
Ordered a 3 door shoe storage bench on seeing this company was cheapest online i was wary as i hadnt heard of them and looking at reviews it seemed to be about hiring outfits. I went ahead with order and bench was supposed to come on saturday it came 3 days earlier 2 days after i had ordered. Great service and item was very good as well so well chuffed and i would definitely use them again.
August 7, 2024
Unprompted review
Reply from Cazaar
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Melanie was great!
Melanie was great!
The hats for my hen do are perfect and the customer service was brilliant. They arrived the next day!
Cannot recommend enough!
PS thanks for the extra hat!
August 9, 2024
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for choosing Cazaar.
Spoke to a lovely lady Melanie Bennett…
Spoke to a lovely lady Melanie Bennett as I had no help from the range about my order she sorted it out straight away to send me correct item was extremely helpful and all my queries was resolved very pleased and highly recommend anyone to ring through to ILFD group if they have any problems
August 7, 2024
Unprompted review
Reply from Cazaar
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us
Always a positive experience!
Customer service at I Love Fancy Dress is second to none - efficient, friendly and very accommodating. Would highly recommend. After two great experiences my first point of call will always be I Love Fancy Dress
July 30, 2024
Unprompted review
Reply from Cazaar
Thanks for your 5 star review. I am very pleased to hear you had a great overall experience with Cazaar. We always love to hear from our satisfied customers. Have a lovely day, kindest regards
Advertisement
Truly excellent Customer Service
Truly excellent Customer Service! I bought some agility weave poles which broke the second time I used them. Contacted Customer Service & received friendly, prompt communication & a replacement item has been arranged - much to my satisfaction
July 31, 2024
Unprompted review
Reply from Cazaar
Thanks for your 5 star review. I am very pleased to hear you had a great overall experience with Cazaar. We always love to hear from our satisfied customers. Have a lovely day, kindest regards
Excellent customer service
Excellent customer service. The fault in fact was mine, but the lady I dealt with was charming and helpful.
July 29, 2024
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for choosing Cazaar.
Excellent Customer Support
The support team replied super fast, helped me through my issue and even got me a nice discount. Great service
July 26, 2024
Unprompted review
Reply from Cazaar
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us
Needed 3 costumes urgently!
I urgently needed 3 costumes at 2 days notice and found Cazaar after some googling. I rang them and Melanie answered who was extremely helpful and was able to personally ensure my order was dispatched shortly after my order was placed and they all arrived on time with everything as expected. I can't recommend Cazaar enough and I will definitely be using them again in the future. Thanks again Melanie!
July 26, 2024
Unprompted review
Reply from Cazaar
It's fantastic to know that your items arrived safely and within the expected timeframe. Customer satisfaction is our core focus at Cazaar to provide a Service level above the normal standards. Kindest regards
Advertisement
We requested a VAT receipt and customer…
We requested a VAT receipt and customer service was very prompt & polite.
July 17, 2024
Unprompted review
Reply from Cazaar
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our Customers.
Great service!
Great service! I entered the wrong address, I emailed support and they responded immediately with resolution steps, they confirmed that the seller changed to correct address promptly too.
July 16, 2024
Unprompted review
Reply from Cazaar
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Very easy and quick response
Very easy and quick response - extremely helpful, thank you
July 15, 2024
Unprompted review
Reply from Cazaar
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.