Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
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Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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Great product and customer service
Great product and customer service. I will definalty be purchasing from them again in the future
- Karla
December 12, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're delighted to hear you had a fantastic experience and look forward to helping you again in the future!
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Customer Service above and beyond!
Customer service comes to the fore when something goes wrong (for whatever reason) but is remedied promptly and efficiently by the supplier. In my case a "stray" urgent parcel. Ms Melanie Bennett (Cazaar) addressed my issue regarding an incompetent local collection point and overcame the problem to my extreme satisfaction and beyond my expectation. Listened, empathised and provided a quick, effective and satisfactory solution. Now that IS customer service. I cant same the same for EBay "customer service" (non existent) courier or local collection point. Goods were completely as expected and good value for money. "It was alright on the night"
December 4, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! I’m thrilled to hear that Melanie was able to turn a frustrating situation into a positive experience for you. We always strive to listen, understand, and resolve issues quickly, so your kind words truly mean a lot. It’s great to know you’re happy with the goods and the service—hopefully, every night will be “alright” with us!
Great Customer Service
I accidentally ordered the wrong size and Melanie sorted it out straight away over the phone. Great customer service
December 2, 2024
Unprompted review
Reply from Cazaar
Thank you for sharing your experience! I’m glad Melanie was able to quickly help you sort out the size mix-up over the phone. We’re always here to make things easy for you!
Brilliant shop
Brilliant shop. Melanie and Charlotte went above and beyond with their customer service.The material is brilliant and very competitive prices. Will not hesitate to come back and recommend to anyone. Thanks ladies and gent!💫
November 26, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear Melanie and Charlotte could help, they'll be delighted to know they made a difference. We're proud to offer quality products at great prices and truly appreciate your recommendation. Looking forward to seeing you again soon!
I needed a 70's outfit at the last…
I needed a 70's outfit at the last minute and decided to visit the warehouse just to see what I could get!!
Melanie could not have been more helpful and she was very knowledgeable with regards to sizings and garment care. I came away with a very reasonably priced complete outfit for that evening. Thank you Cazaar and a very big thank you to Melanie for all her help!
November 22, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're so pleased Melanie was able to help you find the perfect 70s outfit, especially at the last minute! Her knowledge and dedication to helping customers really shone through, and we’ll be sure to pass on your thanks. We hope you had an amazing evening, and we’d love to welcome you back again soon!
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Good product
Good product, time frame of delivery was good too. Good feedback and customer service
November 21, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We're delighted our support team could get your order to your quickly. Your recommendation means a lot to us!
I purchased two HOMCOM bookshelves from…
I purchased two HOMCOM bookshelves from Mhastar on Cazaar, and I am deeply disappointed. The shelves arrived with white paint stains on the sides and dark brown paint on the front, making them look absolutely terrible. We paid £200 for both, and as a "gesture of goodwill," we were offered a mere £15 refund—what a joke! Avoid this seller at all costs; it's a waste of time and money.
November 9, 2024
Unprompted review
Reply from Cazaar
Thank you for bringing this to our attention, and we're truly sorry to hear about your disappointing experience with this third-party seller on our platform.
At Cazaar, we expect all our sellers to meet high standards of product quality and customer service, and it’s clear in this instance that those expectations have not been met. While we do not directly manage the stock or dispatches of third-party sellers, we take feedback like this very seriously.
We escalated this matter to MH Star immediately for further investigation and will review their conduct and resolution offer.
Thank you again for raising this, and we sincerely apologise for the inconvenience caused.
I had to ring Melanie because I had…
I had to ring Melanie because I had problems with Amazon and a return . She was extremely helpful , sent me a return label , making everything so easy . She was very friendly and patient, I am elderly and didn’t know how to work a QR code . I would highly recommend them for efficiency and friendliness.
November 15, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We're delighted to hear that Melanie was able to assist you so effectively and make the return process smooth and stress-free. We understand that technology can sometimes be tricky, and we’re always happy to offer extra support when needed. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with in the future, please don’t hesitate to reach out!
Reply from Cazaar
Thank you for sharing your experience! We do aim to provide the best possible Customer Service.
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I went direct to the warehouse.
I went direct to the warehouse in the hope to pick up some last minute Halloween bits on 31/10/24 and I was asked If I looked and booked online?, I said "no but I know what I want" and I got it straight away with no fuss at all.
I was served by 3 amazing people called Charlie ,Melanie & Issy and they was so professional & very helpful indeed.
Excellent customer service.
I give this company a 5 star rating.Thank you all.
October 31, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback!
We're thrilled to hear that Charlie, Melanie, and Issy were able to help you quickly and efficiently, especially on such a busy day. It’s always great to know that our team made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us!
We hope you had a fantastic Halloween, and we’d love to welcome you back anytime. 🎃🛍️
Absolutely incredible customer service
Absolutely incredible customer service!! So understanding and patient with me, I really appreciate all the help!
November 1, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear our staff were understanding and patient — they'll be delighted to know they made a difference. We're proud to offer quality customer service and truly appreciate your recommendation. Looking forward to seeing you again soon!
Order cancelled - out of stock
Ordered several items. 2 out of 4 were cancelled and refunded as ‘our of srock’
Why have them for sale on the first place - just wasted my time and then couldn’t get replacements in time for when I needed them. Appear to do this a lot so clearly no stock control system in place as my items they didn’t have in stock were still listed for sale when they said they were out of stock!
October 31, 2024
Unprompted review
Reply from Cazaar
We are truly sorry to hear about your experience and completely understand the frustration and concern this situation has caused, especially given the circumstances you’ve described.
To clarify, Cazaar operates as a marketplace platform—similar to Amazon—where individual third-party sellers manage their own inventory, listings, and shipments. It appears that this order was placed through one of those sellers. While we sincerely regret that the seller cancelled your order without notifying you, we acknowledge that this falls short of the high standards we strive to uphold across our marketplace.
Please be assured that we take incidents like this very seriously, particularly when they impact vulnerable individuals. We are conducting a thorough investigation with the seller involved to determine what went wrong and to ensure they are held accountable for the lack of communication and service failure
Highly recommend. Life savers
I at the very last minute decided to go in fancy dress to a gig the weekend and didn’t want to spent too much on an outfit I’m going to Wear once. Found this place online. Headed down but it’s just click and collect but staff are amazing and let me pick an outfit while I was there. Definitely recommend and should I need a costume in the future I will definitely be returning. Thank you
October 30, 2024
Unprompted review
Reply from Cazaar
hank you so much for your kind words!
We're so glad we could help you out last-minute and that you found the perfect outfit for your gig! Our team always tries to go the extra mile, especially when time is tight, so it's lovely to hear that it made a difference.
We really appreciate the recommendation and look forward to helping you again for your next fancy dress event!
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Good choice of costumes and accessories…
Good choice of costumes and accessories at good prices. Used the click and collect option - Melanie was very friendly and helpful.
October 30, 2024
Unprompted review
Reply from Cazaar
It’s always great to know that Melanie made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
My wife went there and found the staff…
My wife went there and found the staff - especially Melanie - to be very helpful in choosing the right size etc., and she was more than happy with the way she was treated.
October 15, 2024
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback, Its great to know our staff were helpful. We always do our best to provide great service, and it good to know when it works!
Outstanding customer service from the…
Outstanding customer service from the team at Cazaar. I had an issue with my order as there was a missing item but after emailing the team, they got back to me on the next working day offering next day delivery of the missing items and a free returns label if I wished to return the order that had already been delivered. Really helpful and so appreciated! Thanks
October 14, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We're delighted to hear that we were able to assist you so effectively and make the return process smooth and stress-free. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with in the future, please don’t hesitate to reach out!
Great products with lovely staff
The staff are so accommodating. The quality of the products is good for the prices paid.
Thank you Melanie for all of your help on Saturday.
October 12, 2024
Unprompted review
Reply from Cazaar
It’s always great to know that Melanie made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
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Great service,very welcoming in the…
Great service,very welcoming in the shop, fast action , and very great people skills at the desk.
Glad I found the store.
Shout at to Melanie to being so helpful.
Alan
October 11, 2024
Unprompted review
Reply from Cazaar
It’s always great to know that Melanie was welcoming and able to assist you. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
Great review from damo!!
Whoo hoo!!
My Halloween outfit came today!!
Just 2 days later!!
Man I'm pretty!! This year I'm going as my 90s icon and favourite cartoon!!
Johnny bravo!!
My brother and I never missed an episode growing up. We love Johnny bravo!!
Also,a massive thank you to Cazaar UK
Great service and very fast and efficient. Very reasonable priced as well!!
I will most definitely recommend you to my friends. Especially now as Halloween is just around the corner!!
Definitely recommend!!!
You won't be disappointed!!
October 10, 2024
Unprompted review
Reply from Cazaar
Whoo hoo indeed – thank you so much for this amazing message!
We love that you're going as Johnny Bravo – what a brilliant choice and a true 90s icon! We're thrilled to hear your costume arrived so quickly and that you're happy with the service and price. It means a lot to know we could help bring a bit of fun and nostalgia to your Halloween.
Thanks again for recommending us – we really appreciate it, and we hope you have an awesome time rocking that outfit! 😎🎃💪
Excellent customer service!
Excellent customer service from Issy and Melanie. Very speedy service to send a replacement item. Extremely helpful and courteous.
Much appreciated.
October 8, 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words!
We’re delighted to hear that Issy and Melanie were able to assist you so quickly and courteously. Providing helpful and efficient service is exactly what we aim for, and we’re so pleased we could get your replacement sorted without delay.
Your feedback is truly appreciated — we’ll be sure to pass it on to the team!
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