CB1 Medical Reviews 

321
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and friendly staff, finding doctors understanding and approachable. The overall process is often described as easy, efficient, and straightforward, with a good selection of medication options available to suit various needs. However, some customers also noted significant issues with delivery, frequently experiencing late or missing prescriptions and long waiting times. Additionally, a number of people reported dissatisfaction with customer service, citing ignored communications and a lack of responsiveness. Concerns about product availability, with desired items often being out of stock, were also mentioned.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting solid advice, speedy service,... See more

Product

Reviewers mention ambiguous feedback about product, with some praising the solid advice, speedy service, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising their helpfulness, knowledge, and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the quick, efficient,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 4 out of 5 stars

Great all round clinic in my opinion, never had any problems. I’ve been using this clinic for over a year now. Doctors are very approachable, specially Doctor Tordoff. I like its discreteness as it’s... See more

Rated 4 out of 5 stars

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come... See more

Rated 4 out of 5 stars

Fantastic easy to join . Great staff for the consultation . Would have been an easy 5 stars if the stock of medication didn't run out so often .

Company replied


Company details

  1. Pain Control Clinic
  2. Medical Clinic
  3. Pain Management Physician
  4. Specialized Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.5

Average

TrustScore 3.5 out of 5

321 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(321)

217 reviews in the last 12 months

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Rated 3 out of 5 stars

Easy signing up though lost confidence in the "doctors" making arbitrary rules to increase profit

Was recommended CB1 by a friend due to it being fast and cheap. Signing up was hassle free. Initial consultation was quite transactional but I'm a simple case with no question of eligibility.

They advertise next day delivery, but it's only next day from when it's posted. This can actually be a few days after you order so it's a bit disingenuous. But it's not hard to order a week or two before you need it!

I have nothing to compare it to, but it does seem like a lot of products are out of stock.

None of this bothers me since most meds work the same for me. I'm happy buying what's in stock and ordering with time to spare!

Update: If you have epilepsy, they limit THC to 22%. Doesn't take a genius to figure out that is solely for profit. I'm leaving.

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

very pleased

have found the whole experience very easy, awaiting 2nd order. good choices but need to talk to a dr as i seem to have potency limits overall very happy

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Great Service, but Critical Stock Issues for High-Tolerance Patients

​CB1 gets a lot right: their portal is easy to use, and their customer service team is responsive and professional. However, as a medical patient, the "medicine" side of the business is where it falters.
​My biggest concern is stock availability. For patients requiring high-THC strains (29%+), about 75% of the menu is currently out of stock. This forces patients to settle for products that don't provide adequate relief. For those of us who rely on specific terpene profiles for symptom relief, being limited to ineffective alternatives defeats the purpose of the service.

​Additionally, the "next day delivery" claim is misleading, as it typically takes 2–3 days, and the 3-week wait for consultations is longer than ideal. CB1 has the potential to be the best in the market, but they need to fix their supply chain and be more transparent about delivery times to get there.

Final Verdict: The "wrap-around" service is great, but the medicine is the most important part. If the specific strains needed for relief aren't available, the rest of the experience loses its value.

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience in every aspect

Great experience in every aspect. Really fast services. Great customer service. Great doctors appointment with good advice and recommendations.
Fast turn around with prescription .and really impressed with the medicine choice and quality .

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. I paid the 50 pound yearly subscription. Nothingvthats worth smoking is ever available. Stock is always running out. I had a consultation to ask for more choice. Was given more choice to find all the ones I now have access to are all out of stock and after 3 weeks non are back in stock. Prices fluctuate too and you find the flower you paid 55 for last time is now 65 or out of stock. The cheap strains are never in stock and never have been since I joined. I would avoid this place and use one of the better known clinics with better stock availability and pricing structure.

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Close to perfection.

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come to an end soon; everything is rosy with CB1 these days.
The formulary is well stocked with a broad range of cultivars, I find it very easy to find the types of medications that favour various health complaints. The new addition of flagged close to expiry reduced items is very helpful in making informed decisions.
I currently seek to adjust my treatment and needed to book a consult, only a three week wait which is pretty good these days, even although I requested it the consult will be free.
I'm very pleased I stayed with CB1 in the long run and I'm finding that their processes are now running very well. Medical cannabis has helped me reduce downtime with back pain, wiped out the use of harmful conventional meds and in turn improved another two major health issues. One of which I'm now reducing dosages of conventional meds with a view to stopping. There have been tangible benefits to adopting this type of treatment.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS CLINIC!! Left without medication after being told I qualified


I was previously a patient with Relief for over a year with no issues at all. My treatment was stable and working well.

Someone suggested CB1 Medical to me as a potentially cheaper alternative, so I decided to explore switching. I went through their website eligibility process, was told I qualified, and booked a consultation.

The consultation itself was straightforward. The doctor went through my medical history, discussed my treatment, explained everything clearly, and confirmed I would be prescribed. I was told the only thing outstanding was a discharge letter from my existing clinic (Relief), after which we would proceed.

On that basis, I arranged discharge from my previous clinic and sent CB1 the requested discharge letter.

After sending it, I then received an email from CB1 stating that, having reviewed my case, I did not qualify after all.

I immediately contacted them to query this and asked to speak with the doctor who had assessed me, or the lead doctor who made the decision. That was over a week ago. I have had no phone call, no meaningful explanation, and no opportunity to discuss the reversal of their decision — just a further email repeating that I don’t qualify.

So I have now been left in an extremely difficult position — discharged from my original clinic, without an active prescription, and unable to access the medication I rely on to manage daily life — all because CB1 advised me to discharge before they had fully confirmed acceptance.

My advice to others would be: do not discharge from your existing clinic until CB1 (or any clinic) has fully and formally accepted you and issued your prescription.

Unfortunately, my experience has been that I was told I qualified, given a prescription in consultation, asked to discharge elsewhere — and then refused — leaving me without medication and having to try to reinstate care with my previous provider.

Very disappointing and stressful experience.

February 6, 2026
Unprompted review
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Rated 4 out of 5 stars

Easy from sign up / review to clinician…

Easy from sign up / review to clinician appointment and prescription, and generally helpful customer service. Still awaiting an answer to a query over product catalogue availability to see potential options and associated differences, which has not been forthcoming.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

It seem that most people dont know what…

It seem that most people dont know what good medical marijuanas looks like (I would always recommend no irradiated and if it brown or black it gone off) (some one who been smoke dor over 9 year for fibromyalgia and never ending pain)

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Was told by a Doctor I wouldn't qualify…

Was told by a Doctor I wouldn't qualify because it wasn't for myself who'd just had 3 parts of my Right Lung cut out to remove Cancer, problem probably being I'm a Recovering Addict of 28 years, but CB1 Medical made me welcome & helped me in every way possible. I like the Vaping angle as it helps with my attempt at stopping smoking Joints & I actually feel fresher than I have done in years. Had 1st Video Consultation with a Doctor who was very understanding to my Health issues & what could be helped by Weed, I had to pass over my Medical Files & there isn't no guys lying around smoking big joints because the liars at the daily fail forgot to say that you only qualify if you Vape it. You also have to abstain a day or 2 every couple of weeks or so. Huge lies made up about a great cause for the Medically desperate who cannot get proper help elsewhere unless you wanna break the law that is.

December 26, 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you so much for taking the time to share such a thoughtful and honest review. We’re really glad you felt welcomed and supported by the CB1 Medical team - especially given the complexity of your health history. Our clinicians take a careful, compassionate, and fully regulated approach, and it’s reassuring to hear that your consultation felt understanding and respectful of your circumstances.

We’re proud to support thousands of patients every week through safe, legal, clinician-led care. We’re also glad the vaping route and structured treatment plan have made a positive difference for you. Thank you for being part of the CB1 community - we have a number of service and portal enhancements coming in the weeks ahead, and we’re excited to keep improving the experience for patients like you.

Rated 5 out of 5 stars

CB1 Medical are absolutely brilliant

CB1 Medical are absolutely brilliant. They really did listen to me when explaining my pain etc and the consultation doctor was really nice and understanding.
I would definitely recommend this company as they give 100% service.

January 16, 2026
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Kerry - we really appreciate such kind feedback. Listening carefully and treating every patient as an individual is at the heart of how we work, so it’s great to hear that came through in your consultation.

We’re proud to support thousands of patients across the UK each week, and we’re continuing to invest in our clinicians, systems, and patient experience to make things even better. Thanks for recommending CB1 Medical - we’re very glad to have you as part of the community.

Rated 5 out of 5 stars

I was quite scared at first but the…

I was quite scared at first but the process was very straight forward. Everything was explained in detail. They listened to my symptoms and set a plan and made their prescription. They are very knowledgeable. So glad I went forward with alternative medication.

February 2, 2026
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing this, Ann. It’s completely understandable to feel nervous at the start, so we’re really pleased to hear the process felt clear, supportive, and straightforward once you got going.

Our clinical teams work hard to make sure every patient feels listened to and well informed, and it’s lovely to know that helped you feel confident moving forward. We’re glad you took that step, and we’re looking forward to rolling out further enhancements over the coming weeks to make the journey even smoother.

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Rated 4 out of 5 stars

Very helpful and professional advice…

Very helpful and professional advice and easy to understand site

January 28, 2026
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for the review - we’re really pleased you found the advice helpful and the site easy to use. Our team supports thousands of patients every week, so making things clear, professional, and accessible is a real priority for us. We’ve got a number of further improvements and enhancements coming soon, and we’re always grateful for feedback as we continue to refine the experience. Thanks for being part of the CB1 community.

Rated 1 out of 5 stars

Trading standards gonna be mad

So far not great. Did the enquiry based on the website telling me "CB1 Medical is unique in being able to access your medical records instantly upon receiving your consent, so we can send a cannabis prescription to North Lanarkshire in days rather than weeks" ive found that cb1 medical are misinforming and possibly misselling the whole of scotland. They have this statement for all areas of scotland but received this reply "As you live in Scotland, we can't access your GP records directly through the NHS system" So cb1 cannot access my records i picked this service based on that statement. Ive replied to the email and so far silence. That statement goes against trading standards as they cannot view scottish records. If your scottish avoid.

January 24, 2026
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for raising this - we’re sorry for the frustration caused and appreciate you taking the time to share your experience.

In some circumstances we’re unable to access records directly via NHS systems but where this applies, we can still support patients through alternative routes, such as reviewing records provided by the patient or liaising via other approved methods.

We’re sorry if this wasn’t made clear at the outset and for the delay in response you experienced - that’s not the level of communication we aim to provide. We’d very much welcome the opportunity to discuss this with you directly and help where possible.

Please feel free to contact us at enquiries@cb1medical.com
and a member of the team will be happy to assist.

Rated 4 out of 5 stars

Understanding

Able to understand what the problem was and tried to help

January 16, 2026
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your feedback. Understanding and connecting with our patients is our priority, and we’re glad we were able to help with your issue. We appreciate your comments and remain committed to providing supportive, patient-focused care.

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