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Rated 5 out of 5 stars

Like all things sometimes the plans go astray and with my alarm system a new roof caused problems from the roofing contractor.wires were damaged and the alarm company were right on it trouble shooting... See more

Rated 5 out of 5 stars

Highly recommended professional service and also helps with urgent work getting done .. price isn't bad either for the work Nd the efforts they put in ... Keep it up guys

Rated 5 out of 5 stars

Had an issue with one of cameras that was fitted by another company they had come out a few times but it was still causing issues, Khurram came and fixed it so quickly! I also had an extra camera ins... See more

Rated 1 out of 5 stars

One of the worst companies I come across, they charge you an arm and leg and for setting up a cctv system. they have shit system which never works don't use this company. I asked to fix a playback... See more

Company replied

Company details

  1. Security System Installer

Written by the company

CCTV Focus UK is a professional security installation company based in Birmingham, providing CCTV systems and related security services to domestic and commercial customers throughout Birmingham, the West Midlands, and beyond. We specialise in the supply, installation, upgrade, maintenance, and support of CCTV systems designed to help protect homes, businesses, staff, and property. Our aim is to deliver security solutions that are practical, reliable, and suited to each customer’s individual needs. From initial site assessment through to installation and aftercare, we focus on clear communication, professional workmanship, and honest advice. We support a wide range of customer requirements, including new CCTV installations, system expansions, recorder upgrades, camera replacements, remote viewing setup, fault diagnosis, and ongoing maintenance. We also work with existing systems where appropriate and aim to advise clearly where additional work may be required outside the original agreed scope. At CCTV Focus UK, we understand that trust, responsiveness, and accountability matter just as much as the equipment itself. We therefore aim to provide a service that is courteous, transparent, and solution-focused at every stage. Whether you need a simple home system or a more involved commercial setup, we are committed to helping you secure your premises with confidence. We appreciate all genuine feedback and continue to refine our service to maintain high standards for every customer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Guys I had this company do my work and…

Guys I had this company do my work and let me tell you the worker that come out was outstanding his name is Chris want a guy so hard working amazing at problem solving a great guy to chat to he was amazing I would defo recommend him and the company 👍

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

CCTV set up

Dan visited this afternoon at 380 alcester road south, he was very efficient and within minutes it was all sorted

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Upgraded my CCTV system

I had my CCTV system originally installed about 8 years ago by CCTV Focus and recently needed an upgrade to improve the camera quality and add an extra a camera. The team at CCTV Focus were excellent—fast, efficient, and very reliable throughout the whole process.

They listened to what I needed and worked around my budget.

I’m really happy with the upgraded system and happy I used them again for my CCTV needs good service 8 years ago and an even better service this time round. I Would recommend to all my family and friends.

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service and very helpful team

I had a very good experience with CCTV Focus. From the beginning they were very professional and helpful. They explained everything clearly and made the whole process easy to understand.
The installation was done quickly and everything was set up properly. The system works perfectly and the quality of the cameras is very good. It has given me peace of mind knowing my property is now more secure.
What I appreciated the most was their customer service. They were friendly, patient, and happy to answer any questions I had. Overall I am very happy with the service and I would definitely recommend CCTV Focus to anyone looking for a reliable CCTV company.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

We had CCTV Focus install a system for…

We had CCTV Focus install a system for our pharmacy and were very happy with the service. They were easy to deal with, professional, and completed the job to a high standard. They took the time to understand what we needed and made sure the camera coverage was right for our business. Since installation, everything has been working well and it’s given us real peace of mind. Would definitely recommend.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Like all things sometimes the plans go…

Like all things sometimes the plans go astray and with my alarm system a new roof caused problems from the roofing contractor.wires were damaged and the alarm company were right on it trouble shooting. Within a few hours damage identified and an expeditious repair carried out. All whilst I was overseas. I cannot thank these guys enough. On the ball and very professional.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

One of the worst companies I come…

One of the worst companies I come across, they charge you an arm and leg and for setting up a cctv system.

they have shit system which never works don't use this company. I asked to fix a playback since they installed the cctv but they never bothered to fix and now they are charging ridiculous money for it.

January 28, 2026
Unprompted review
CCTV Focus logo

Reply from CCTV Focus

We’re sorry you feel this way. We did attend your property on a number of occasions, including additional visits as a goodwill gesture, and the scope of work changed several times after installation. Any further work quoted was for additional time and services outside the original agreed scope. We take customer concerns seriously and would welcome the opportunity to resolve this directly and review the playback issue with you again.

Rated 5 out of 5 stars

CCTV Focus were brilliant from start to…

CCTV Focus were brilliant from start to finish. Danny in the office made the whole process easy and efficient, keeping me updated and answering any questions quickly. The engineer, Ricky, was professional, friendly, and did a great job with the installation. Really impressed with the service – highly recommended!

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer Service

I needed support with changing my logins and setting up access for the CCTV system. Aqib was extremely supportive and professional throughout the entire process. He guided me step-by-step with clear and easy-to-follow instructions, making sure everything was configured correctly. He patiently explained how to access the CCTV system, manage the settings, and test the connection to ensure everything was working smoothly. His knowledge and helpful attitude made the whole process much easier and stress-free. I really appreciate his dedication and excellent customer service.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the service

I’m really happy with CCTV Focus. The team were friendly and did a great job. The cameras look good and work really well, and they showed me how to use everything before they left. The whole thing was easy from start to finish. I’d definitely use them again and tell others to do the same

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with CCTV…

I had a fantastic experience with CCTV Focus from start to finish. The team was professional, knowledgeable, and very helpful in explaining the best options for my property. The installation was carried out neatly and on time, with great attention to detail. The image quality of the cameras is excellent, and the system is easy to use. Customer support has also been responsive and friendly whenever I had questions. Overall, I feel much more secure and would highly recommend CCTV Focus to anyone looking for reliable CCTV solutions.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really professional and fast service

Really professional and fast service. Can control the cameras through my phone and have a live monitor view at all times. Did the work with no fuss or delays despite a few obstacles (having to retire through ceiling). Top blokes, very happy and family feels secure.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional and great value

CCTV Focus installed a 4 Camera system and did a fantastic job. They help me setup line detection and motion control. The provided high quality equipment and aftercare is brilliant. I would highly recommend them. Great value too.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, fixed an ongoing issue promptly

Had an issue with one of cameras that was fitted by another company they had come out a few times but it was still causing issues, Khurram came and fixed it so quickly! I also had an extra camera installed by CCTV Focus, top service.
The glitchy camera has been going strong for two weeks without a single problem.

October 6, 2025
Unprompted review

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