CCW Reviews 

251
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, reasonable prices, and the smooth ordering process that makes purchasing items very simple and convenient. Many people note that packages arrive promptly, tracking communications are exceptionally clear, and goods are securely prepared and fresh for transit. However, some customers also noted occasional delivery delays, damaged packaging, or inconsistent product quality that negatively affected their overall online shopping satisfaction. A few reviewers experienced frustrating setbacks regarding extended international shipping durations and mentioned that specific products did not always meet their high personal quality expectations.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting speedy shipments, prompt... See more

Product

People report ambiguous experiences with product, as many consumers praise the fast delivery, affordable... See more

Order

Consumers find order satisfaction, expressing appreciation for the fast delivery speeds, good prices, clear... See more

Price

Customers consistently note positive experiences with price, frequently highlighting great pricing alongside... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You guys keep us updated on when you send the package and up until we receive it. The delivery time is excellent please keep up the great work

Rated 5 out of 5 stars

Price was reasonable, product is good and delivery was prompt. No hassles with purchase or delivery. I would say it is good service, certainly better than I have received at other sites.

Rated 5 out of 5 stars

Shipment is always super fast just using expedited parcel and I'm way up in northern Alberta. I personally prefer native smokes to the chemical heavy commercial brands and ccw always has the best pric... See more

Rated 5 out of 5 stars

No hassle,product was delivered within 3 working days. Don't think anyone can beat that service.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

251 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(251)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

They came in a timely manner for the…

They came in a timely manner for the distance. The only complaint I have ( which isn't really a complaint) is that they are fresh and hard to get a puff off it . Now trying to wait for them to dry up some. I've had this kind before but not ordered online and they were great ! I get anxious because I'm not getting the puff . Anyone else have this problem or how to help dry them out ?

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Ordered 10 cartons of Nexus Full, the filters are not attached & sealed properly to the tobacco paper, the draw is terrible & smoke seeps from where the filter is attached to the paper, inconsistent smoke experience, I guess they get you with the price, never ordering anything from this company again, such a frustrating smoking experience & a waste of my money, my cousin smokes Nexus & these don’t even taste like his, buyer beware, who knows where these smokes come from. So f’n pissed!!! Don’t buy from this place! Do yourself a favour!!!

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Outdated Tobacco and Zero Accountability

My first experience ordering from this company was extremely disappointing.

The cigarettes I received were so dry and stale that they were unpleasant to smoke. I also received chewing tobacco with a sell-by date of January 28, 2024, despite purchasing it in 2026. I have photographs documenting the expired product, including the date printed on the can. The can itself states "Guaranteed Fresh," which makes the situation even more concerning.

I contacted customer service and supplied evidence of the expired tobacco and poor-quality cigarettes.

At first, responses were prompt. However, after making it clear that I wanted a refund rather than additional products, communication effectively stopped.
What I find most frustrating is that the company appears to have responded to my bank regarding a dispute, but did not have the courtesy to respond directly to my concerns or address the quality issues I reported.

After researching reviews from other customers, I found numerous complaints involving stale products, poor customer service, missing items, and unresolved issues. My experience unfortunately appears consistent with many of those complaints.

I cannot recommend this company and will not be purchasing from them again

June 11, 2026
Unprompted review

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