I would have marked 5 stars as all of your advisors who I've spoken are excellent apart from one she was the last female advisor I spoke too.not sure if she was a little inexperienced with her custor... See more
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Review summary
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The CDA customer service agent was very helpful and efficient. Communication was great regarding visit timings. The engineer told me our wine cooler could not be fixed but we then received a replace... See more
Company replied
The oven was less than a year and half old when it broke. 2 weeks later the engineer turned up with the right part to fix it and repaired it very fast. It is not 5* only due to not really having the p... See more
Company replied
I cannot praise this company highly enough. I had an issue with my induction hob, the help desk person was a dream to speak with and promptly arranged for an engineer to visit. The engineer c... See more
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Company details
About The CDA Group Ltd.
Written by the company
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Contact info
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, United Kingdom
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4.1
Great
7K reviews
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Danny was a brilliant fixed it in very…
Danny was a brilliant fixed it in very quickly gave us lot of information and really friendly guy would recommend 100%
June 1, 2026
Unprompted review
Graham 710780 was brilliant throughout…
Graham 710780 was brilliant throughout the process. Very impressed with CDA having inhertited the goods in the house sale and finding the repairs top notch. This has created a very positive impression of the company. I expected to be pushed towards new purchases but Graham ensured no corners were cut during the repairs. Great experience.
April 1, 2026
Unprompted review
May use AI-assist with repliesRead more
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Absolutely useless service and…
Absolutely useless service and equipment from CDA. Avoid at all costs and buy a decent brand.
We had a coffee machine from them last year, within a couple of months it didn’t work properly and leaked water all down the front.
An engineer attended in March and told us we needed a new part. Now June, and still no new part and useless machine. We were contacted a couple of weeks ago to be told they’d sourced the door, but it was damaged, so they could fit that while they waited for a new door. I have not accepted that, as I’d need to spend another morning at home waiting for an engineer.
You would think, by this point they would have just supplied us with a new machine that wasn’t faulty!
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning,
Thank you for your feedback, i am sorry to hear your experience has not been positive.
I have sent you a request via Trustpilot to request further information so i can look into this.
Excellent Service
The Engineer (Andrew) that attended today arrived at the time agreed and was very helpful, very knowledgeable and communicated clearly. The customer service provided from start to finish was excellent
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Afternoon John,
Thank you for your feedback and your comments. Our Customer Service department and Andrew the engineer that looked after you will be so pleased.
Exceptional service from Darren the Engineer
I have to point out that CDA is lucky to have Darren as their engineer. Friendly , efficient and always reliable. We've had Darren out a couple times to fix our CDA products and he's a local hero! Thanks again
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Thank you very much for your amazing review and your comments . We are so pleased that you had such a positive experience with us and Darren will be delighted.
Excellent service
CDA have sent an engineer out to repair my oven even though it was just out of the two year warranty. Excellent customer service.
John did a superb job and my oven is working again.
Very pleased with the company and staff.
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Afternoon,
Thank you for your feedback I have passed this onto John the engineer that looked after you.
Very professional work
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Hi Daniel,
Thank you for your feedback.
Paul from CDA was great
Paul from CDA was very friendly and fixed our issue very promptly. Offered some good advice on how to keep the oven running smoothly. Very happy
June 2, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Afternoon Emma,
Thank you for your review and for sharing your positive experience of CDA with us.
Reply from The CDA Group Ltd.
Hi Martin,
Thank you for your post. I will pass this onto Gary the engineer that looked after you.
Andrew from CDA
Today an Andrew from CDA attended and worked on my inbuilt microwave. It hadn’t worked properly since instillation. I was convinced I was operating it incorrectly!
I finally rang CDA and explained the problem I was encountering.
Andrew quickly and professionally solved the problem, it wasn’t me, it was the “capacitor.”
Andrew was polite, courteous and knowledgeable. He arrived on time and treated my property with respect.
I was very impressed.
June 1, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Afternoon,
Thank you so much for your feedback and for the lovely review. Andrew will be delighted.
Booked in when was free and literally…
Booked in when was free and literally was with us for not even 30mins. Quick straight to the point got the job done especially when he was covering another area.
June 1, 2026
Reply from The CDA Group Ltd.
Hi Jade,
Thank you for your feedback. Danny will be very pleased he looked after you so well.
Engineers were very helpful and polite
Engineers were very helpful and polite
Did not take long to do the repair to the cooker
May 29, 2026
Reply from The CDA Group Ltd.
Good Morning Roger,
Thank you for your feedback. I will pass this onto our Service Partner Drulight.
Prompt service.
Prompt service.
The engineer texted me in advance of attendance time.
The engineer was professional and fixed the issue efficiently
May 27, 2026
Reply from The CDA Group Ltd.
Hi Paul,
I have passed your compliments onto Paul the engineer that looked after you and he will be delighted.
Great service on our wine cooler .
Engineer that attended very helpful , very knowledgeable and gave our unit a thorough going over and sorted the issue on site.
May 30, 2026
Unprompted review
Reply from The CDA Group Ltd.
Good Morning,
Thank you for sharing your positive experience with us.
I dont think it is a good company to…
I dont think it is a good company to purchase their stff and pay an insurance with no result.
They promise to come and see after my stove hub and microwave and no one show up for about 3 months
April 21, 2026
Reply from The CDA Group Ltd.
Good Morning,
Thank you for your feedback, i am sorry to hear your experience has not been positive.
We sincerely apologise for any delays. Providing a seamless and timely experience is paramount to us, and we completely understand your frustration.
Looking into the history, i can see our service partner attended & provided us with a report advising the hob repair is complete. They also attended to the microwave & no one was at the property. It looks as though our team have been trying to reach you, i am wondering if the contact number we have is incorrect? I have sent you a message via Trustpilot to request this.
Very quick and fixed our problem
Very quick and fixed our problem. Came when they said they would. Great service.
May 29, 2026
Reply from The CDA Group Ltd.
Good Morning,
Thank you for the kind feedback, we are very pleased to hear you are happy with the service received & will share your comments with our team who looked after you.
Arrived within the allotted time and…
Arrived within the allotted time and knew what it was straightaway
May 29, 2026
Reply from The CDA Group Ltd.
Good Morning Stuart,
Thank you for your feedback & 5 star rating. I am delighted to hear you had a great overall experience our aftercare. We always love to hear from a satisfied customer.
Reply from The CDA Group Ltd.
Good morning,
Thank you for your feedback, i am so sorry to hear that your experience was not positive.
I can see your original visit was booked in for 15/5, sadly the part required did not reach our engineer prior to this visit. The visit was re-booked & then cancelled due to a exchange.
We sincerely apologise for the delays. Providing a seamless and timely experience is paramount to us, and we understand the frustration this may have caused. Your feedback has been shared with the relevant teams for training & reflection purposes.
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