cedarelectronics.com Reviews 2

Device failed shortly after warranty — disappointing support

My dash cam began factory resetting repeatedly and eventually stopped powering on entirely.

This did not seem like normal wear and tear but rather a hardware failure. Unfortunately, it happened just outside the 12-month warranty period.

Support offered a 50% discount on a replacement but would not make any exception despite the nature of the issue. I also attempted to escalate the case, but my last message went unanswered and the ticket was closed.

They did follow up after I left feedback, which I appreciate, but the outcome did not change.

It’s difficult to justify paying 50% for another unit when the original failed this way. I would be cautious when considering this product.

Horrible customer service. I was a customer for many years and had several models. I had an issue with their window mount (sticky mount) and requested that a supervisor call me about it. I was reached out to by email and told that they don’t call customers. What kind of customer service is that. Don’t waste your time with this company. Go with one that actually cares about their customers.