My item arrived at your Edinburgh store with only the Fedex delivery note attached, which didn't have my name on it. They were about to send it back when I arrived to collect it, because they didn't k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Managed to get what I’ve been searching high and low for. It was slightly scratched when it arrived but the team responded to my message really quickly with an apology and a couple of solutions for ho... See more
Company replied
Good advice but not delivered next day when ordered before 6pm
Company replied
Easy to use website, good range of items, good quality, very good prices, fast and efficient delivery. No problems with several orders.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - EDI
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
Graham St, EH6 5QS, Edinburgh, United Kingdom
- 0131 553 5547
4.5
Excellent
21 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advice but not delivered next day…
Good advice but not delivered next day when ordered before 6pm
February 24, 2025
Reply from CEF - EDI
Thank you very much for your review Vincent.
Best Regards
Adele Feller (Customer Services Manager)
Helpful staff driver
Driver called me as he was at my door l had nipped out. I told him l was on my way back and be there in a couple of mins. He was polite and waiting at my door.
November 30, 2024
Reply from CEF - EDI
Thank you very much for your review Lorna.
Best Regards
Adele Feller (Customer Services Manager)
easy to order and delivery is quick
December 12, 2024
Reply from CEF - EDI
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EDI
Thank you very much for your review Alan.
Best Regards
Adele Feller (Customer Services Manager)
Good product delivered and helpful…
Good product delivered and helpful staff at branch
September 27, 2024
Reply from CEF - EDI
Thank you very much for your review Paul.
Best Regards
Adele Feller (Customer Services Manager)
No name!
My item arrived at your Edinburgh store with only the Fedex delivery note attached, which didn't have my name on it. They were about to send it back when I arrived to collect it, because they didn't know who it was for.
September 3, 2024
Reply from CEF - EDI
Thank you very much for your review and feedback.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager
Reply from CEF - EDI
Thank you very much for your review Avril.
Best Regards
Adele Feller (Customer Services Manager)
Great price and super fast delivery.
January 3, 2024
Reply from CEF - EDI
Thank you very much for your review Andrew.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EDI
Thank you very much for your review Thomas.
Best Regards
Adele Feller (Customer Services Manager)
Great website, excellent customer service, would recommend
Managed to get what I’ve been searching high and low for. It was slightly scratched when it arrived but the team responded to my message really quickly with an apology and a couple of solutions for how to proceed. They managed to send a replacement I could switch mine with a couple of days later at their store which was really helpful for me. Also, the guys at the warehouse/store were very helpful, friendly (and a lot of fun!) Thank you team CEF & Edinburgh lads!
April 5, 2023
Reply from CEF - EDI
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Excellent online service
Easy to use website, good range of items, good quality, very good prices, fast and efficient delivery. No problems with several orders.
November 26, 2022
Reply from CEF - EDI
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Friendly & helpful service
October 17, 2022
Reply from CEF - EDI
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful
Very helpful, efficient and friendly service. Staff on first name terms with local electricians. Just encourages you to go back. Why wouldn't you?!
June 1, 2022
Reply from CEF - EDI
Thank you very much for your review John.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EDI
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very helpful sourcing a back box
Very helpful sourcing a back box, even called the supplier, and no quibble changing isolator switch that I ordered wrong. All round could not have been more helpful. Great service!
March 18, 2022
Reply from CEF - EDI
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service
Excellent stock of products available quickly. Depot always pleasant and helpful when called for advice or to search for compatible products
February 25, 2022
Reply from CEF - EDI
Thank you very much for your review Fiona.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EDI
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Very efficient
Very efficient. Ordered and delivered in a couple of day. Easily the best prices for quality product. I’ll be back!
October 17, 2021
Reply from CEF - EDI
Thank you very much for your review and feedback Alan.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service
Ordered online and surprised the items where being delivered to site but not a major issue. Arrived at site to collect yet the delivery was delayed due to traffic, so they completed my order with their own stock rather than making me wait, that is using common sense and quality of customer service.
September 17, 2021
Reply from CEF - EDI
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - EDI
Thank you very much for your review Mr Lawson.
Best Regards
Adele Feller (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.