Telephoned the Hinckley branch to get some advice on the drill that I wanted to purchase, very helpful staff although they had not got it in stock, they went through the order process and my new dril... See more
Company replied
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Brilliant service. Shower broke down and needed a replacement quickly . Ordered and arrived in less than 24 hours . Really rate this company . Will definitely use this company and recommend them in th... See more
Company replied
Ross is really helpful and nothing is to much for him to do weather it be just a lights switch or a full jobs worth of material.
Company replied
from order placement to delivery, the whole process was seamless and delivered on time.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - HKY
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
25 Jacknell Road, LE10 3BS, Hinckley, United Kingdom
- 01455 230228
3.7
Average
16 reviews
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Awaiting refund after weeks
July 3, 2025
Reply from CEF - HKY
Thank you very much for your review and feedback William.
We apologise that we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Excellent Service
from order placement to delivery, the whole process was seamless and delivered on time.
June 23, 2025
Reply from CEF - HKY
Thank you very much for your review Mo.
Best Regards
Adele Feller (Customer Services Manager)
Replacement drill
Telephoned the Hinckley branch to get some advice on the drill that I wanted to purchase, very helpful staff although they had not got it in stock, they went through the order process and my new drill was with me before noon the next day.
July 2, 2025
Reply from CEF - HKY
Thank you very much for your review Anne.
Best Regards
Adele Feller (Customer Services Manager)
Pleasant to deal with on the phone
Pleasant to deal with on the phone. Prompt home delivery. Excellent service
December 16, 2024
Reply from CEF - HKY
Thank you very much for your review Beverley.
Best Regards
Adele Feller (Customer Services Manager
Good service and online help
December 11, 2024
Reply from CEF - HKY
Thank you very much for your review Peter.
Best Regards
Adele Feller (Customer Services Manager
Reply from CEF - HKY
Thank you very much for your review Andrew.
Best Regards
Adele Feller (Customer Services Manager)
Yet again next day delivery let me down…
Yet again next day delivery let me down still not received from Cef on line . The Hinckley branch gets 5 stars
November 26, 2024
Reply from CEF - HKY
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager
Ross is really helpful and nothing is…
Ross is really helpful and nothing is to much for him to do weather it be just a lights switch or a full jobs worth of material.
June 28, 2023
Reply from CEF - HKY
Thank you very much for your review and feedback.
Best Regards
Adele Feller (Customer Services Manager)
Brilliant service
Brilliant service. Shower broke down and needed a replacement quickly . Ordered and arrived in less than 24 hours . Really rate this company . Will definitely use this company and recommend them in the future.
May 31, 2023
Reply from CEF - HKY
Thank you very much for your review and feedback Mrs Adams.
Best Regards
Adele Feller (Customer Services Manager)
Found order delivered next day!
May 17, 2023
Reply from CEF - HKY
Thank you very much for your review Michael.
Best Regards
Adele Feller (Customer Services Manager)
Poor delivery service and overpriced…
Poor delivery service and overpriced delivery charges.
If you charge a high fee delivery faster
January 19, 2023
Reply from CEF - HKY
Thank you for your review and feedback Adam.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Staff on site were helpful and friendly…
Staff on site were helpful and friendly - gave good advice
site Hinckley branch
October 26, 2022
Reply from CEF - HKY
Thank you very much for your review Edward.
Best Regards
Adele Feller (Customer Services Manager)
Stock levels
Stock levels recently have fallen I have had order deliveries in instead of going local costing me days delay
September 28, 2022
Reply from CEF - HKY
Thank you very much for your review and feedback Steve.
A member of the CEF team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Excellent service from ordering to paying and finally prompt delivery. Fully updated throughout
Has everything I needed
July 9, 2022
Reply from CEF - HKY
Thank you very much for your review Diane.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - HKY
Thank you very much for your review Les
Best Regards
Adele Feller (Customer Services Manager)
Super fast ordering and delivey
Super fast ordering and delivery with all the items I needed in stock. The ability to purchase SWA cut to size is always better than a large reel going to waste.
June 12, 2021
Reply from CEF - HKY
Thank you very much for your review John.
Best Regards
Adele Feller (Customer Services Manager)
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