TLC Electrical Distributors Reviews 10,497

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of their delivery, often receiving items the very next day. Many consumers appreciate the competitive pricing and the high quality of the products, finding them to be well-made and easy to install. The online ordering process is frequently described as simple and straightforward, contributing to a smooth purchasing experience. However, some customers have occasionally experienced issues with missing items in their orders, leading to inconvenience and additional time spent resolving the problem. A few other people also felt that there were instances where incorrect items were initially delivered, though the company was efficient in rectifying these situations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and overall quality.... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering online and... See more

Price

Consumers find price to be positive, consistently reporting fair, reasonable, and competitive prices. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Well pleased with product, first saw demonstrations at Grand Designs N.E.C show, purchased several items then, now moving on with another lighting project. Good value, fast supply service, products we... See more

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Rated 5 out of 5 stars

I bought a simple 24hr time switch from TLC which had a problem with the adjusting pins falling out.I rang the manufacturing Timeguard with all the batch details and they were not interested in helpin... See more

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Rated 5 out of 5 stars

I needed a replacement timer for a hot water heater. As I live in France I thought this might be tricky... not at all, TLC prepared my order quickly, kept me informed of delivery charges and used a co... See more

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Rated 5 out of 5 stars

First class service from TLC,they were recommended by an electrician friend and proved very worthwhile. Goods delivered next day,well packed. Very good website too. A faultless experience. TLC wil... See more

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Rated 5 out of 5 stars

The online order process is simple & straightforward. TLC also has the largest catalogue of electrical items that can be ordered online and at prices high street retailers cannot beat. Plus the home d... See more

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Rated 5 out of 5 stars

Amazingly quick and seamless service. Ordered items from the website, received dispatch within 12 hours and took delivery within 18. Fair and reasonable prices too. Thank you Borehamwood…. Awe... See more

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Rated 5 out of 5 stars

Needed a dual cooker socket, ordered (expecting it to arrive two days later). Received the next day, kept us on schedule. Would definitely use this company again.

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Rated 5 out of 5 stars

The service I received was great and fast. And the items I ordered was easy to install and works well. I had to contact them via email and got advice and help that made things easier for me to order t... See more

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Rated 5 out of 5 stars

Efficiency at its best. Ordered lunchtime Monday before Christmas. Packed and shipped then delivered to Scotland 10am Tuesday. Amazing turnaround and great service. Priced extremely competitively to... See more

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Rated 5 out of 5 stars

Karl was absolutely fantastic at the TLC Direct Swindon branch. I made a mistake with my order, but he resolved it quickly, professionally, and without any fuss. Five stars to him. I’ll definitely be... See more

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Rated 5 out of 5 stars

Lee and Mr. Steve Shaw have been amazing at not only sourcing and supplying some bespoke lighting for me, but when there was a stock problem, they fought hard to get me to the top of the list with th... See more

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Rated 5 out of 5 stars

I received the wrong immersion heater element (not as ordered) which was probably due to the confusing labelling the part manufacturer used. Not TLC's fault. TLC were extremely efficient in getti... See more

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Rated 5 out of 5 stars

Excellent company to deal with, they still produce a catalogue of products, unlike most companies who have done away with them in order to save money. Quality products and service provided, along w... See more

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Rated 5 out of 5 stars

TLC COULSDON Amazing services as always won’t go anywhere else now the guy with the bushy beard sorry forgot he’s name very polite and knowledgeable on what I needed keep up good work

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Rated 5 out of 5 stars

I recently purchased an extractor van from the Exeter branch, sadly the one delivered was not what was ordered but the speed and communication in resolving the issue was really impressive. The corr... See more

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Rated 5 out of 5 stars

I mistakingly ordered the wrong item, called TLC who immediately cancelled my order, and processed a refund. This allowed me to go back to their web site and order the correct item, which arrived th... See more

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Rated 5 out of 5 stars

Placed several large orders with TLC for delivery and collection and received all the goods on time and without any problems TLC Luton have great staff and provide excellent customer service We wi... See more

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Rated 5 out of 5 stars

Had never used TLC previously but I have to say, after purchasing some 150mm rigid ducting I will definitely be buying from here again. They came in considerably cheaper than all the other compani... See more

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Rated 5 out of 5 stars

I needed a Door Contact, after a quick internet search, best price was from TLC (half of Screwfix). So I popped into the depot (Slough) and was greeted by a friendly staff member. He was knowl... See more

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Rated 5 out of 5 stars

We have never used TLC Direct before but they sold the "Remote Socket Adaptor Set - Pack of 5 Sockets" that we wanted - most only have 4 sockets. We ordered it on Saturday and it arrived today (Tuesd... See more

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Rated 5 out of 5 stars

Superb service from the Cardiff branch. I ordered two storage heaters on Thursday for local van delivery Friday so I could install them over the weekend. Damon from the branch emailed to say o... See more

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Rated 5 out of 5 stars

I have been using TLC for many years and have always found my local branch,Coulsdon, to always be helpful when not totally sure of what was needed. I phoned them to see what options were available to... See more

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Rated 5 out of 5 stars

TLC...Always great! Basically, I've never had a bad experience with purchasing through TLC. I always check TLC site first when looking for items and I've found their products to be first rate and deli... See more

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Rated 5 out of 5 stars

I have made 13 orders with TLC and all have been delivered in good time, they have been well packed and none of the item have been damaged. In a couple of cases items were unavailable or unable to be... See more

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Rated 5 out of 5 stars

I ordered a number of smoke detectors from TLC as they were priced extremely keenly and were perfect replacements for the ones in my house that were more than ten years old. The products I received... See more

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Rated 5 out of 5 stars

Have used TLC many times in the past - always great service: v competitive pricing, incredibly rapid delivery with their own vans - and speedy pick-up when needed. Couldn’t recommend more highly

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Rated 5 out of 5 stars

Their website is very easy to navigate, ordering was straight forward. I ordered the night before and the order was delivered by 0930 the next morning, really wasn't expecting it so quickly, so one... See more

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Rated 5 out of 5 stars

Website easy to navigate, also easy to call and speak directly to helpful knowledgeable staff, extensive stock, and 5 stars for delivery ..my orders have always arrived the next day. Great ser... See more

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Rated 5 out of 5 stars

I have used TLC for a number of years, products are good and very reasonably priced, when problems occour they go the extra mile to resolve the issue. Delivery service is excellent and always on the... See more

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Rated 5 out of 5 stars

Order placed Wednesday - delivered as promised following day by very polite and friendly driver. Excellent service at a good price as well. Definitely recommend and will use again.

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Rated 5 out of 5 stars

Just wanted to say how impressed I am. Speed of delivery is fantastic and the parts are just what I've been looking for.  Delivery chap was very friendly. Overall superb service and will definitely re... See more

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Rated 5 out of 5 stars

Placed an order with TLC and Superlec direct on same day 29/01, received the order from TLC the next day via dpd, superlec sent me notification the day after with dpd tracking, 3 days later dpd still... See more

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Rated 5 out of 5 stars

Very competitive prices and communication is brilliant. All tracking info is sent straight away and if there are any problems it is dealt with immediately. Would highly recommend.

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Rated 5 out of 5 stars

TLC have been brilliant. Very quick delivery, the best prices I could find and communication has been exceptional. I've placed 2 large orders from them and both times I've been really happy with the o... See more

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Rated 5 out of 5 stars

Great price, delivered next day by their own polite and friendly delivery driver foc. Very impressed. Would definitely recommend!

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Rated 5 out of 5 stars

I don't have an account with TLC but use them on a regular basis, normally with web orders. The service is great. Delivery is normally 1-2 days but if the order is placed early enough the delivery tur... See more

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Rated 5 out of 5 stars

I was able to find all the items I wanted from the website. Great quality products arrived very promptly. I had an issue with 1 switch and they sorted out the refund for me immediately. Great value as... See more

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Rated 5 out of 5 stars

As always, fantastic service from TLC - this time a socket they supplied had developed a fault aftr 6 months, which they kindly replaced FOC & very quickly.

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Rated 5 out of 5 stars

Found obsolete capless bulbs with your company top of the list. Service was excellent and the product was exactly what was required. Many thanks.

Company replied

Rated 5 out of 5 stars

I have ordered twice from TLC and they are a very good reliable company to buy from. They keep you informed if anything is not in stock and even phoned me to arrange when my goods were being deliv... See more

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Rated 5 out of 5 stars

Great company with competitive pricing and speedy despatch! I was out when my parcel arrived but it was left in my safe place, as requested. Fantastic customer service, would highly recommend.

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Rated 5 out of 5 stars

Excellent price and next day delivery (Saturday) even though it was 2-3 days. Would definitely consider using TLC again.

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Rated 5 out of 5 stars

I ordered 2 chrome surface back boxes which arrived in record time 😊 they look amazing am very happy with them 10/10 from me !!

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Rated 5 out of 5 stars

I had to call TLC as the part I was looking for was out of stock. When I spoke to the representative he asked a colleague about the item. The response was the item had been updated. I ordered the prod... See more

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Rated 5 out of 5 stars

Delivered on double quick time especially it is the busy pre Xmas period. Items are as expected, good quality and simple to install.

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Rated 5 out of 5 stars

Ordered towards mid-day - goods arrived before 08.30 the next. Expedient delivery of quality goods at a reasonable price. Highly recommended will purchase from TLC again.

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Rated 4 out of 5 stars

Had an issue with an order missing items meaning me having to take over an hour out of my day to sort out. Had a call from main office and they sorted out the problem and even reimbursed me for the ti... See more

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Rated 1 out of 5 stars

LED's failed inside the warranty period, which were dealt with professionally by the company. However, what they didn't explain was that they will no longer supply myself with any lamps. The fact the... See more

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Rated 5 out of 5 stars

Always get great service!! All my deliveries have been on time and I have been kept informed throughout the order process to delivery. Highly recommend this company!

Company replied

Rated 5 out of 5 stars

Item arrived as described and on time, I haven't used the part yet. But I have no complaints and will use this company again without hesitation.

Company replied


Company details

  1. Electrical Wholesaler
  2. Electrical Supply Store
  3. Light Bulb Supplier
  4. Lighting Manufacturer
  5. Lighting Store
  6. Ventilating Equipment Manufacturer

About TLC Electrical Distributors

Written by the company

New TLC Branch : TLC Romford / Unit 8, Trade City, Ashton Road,Romford, RM3 8UJ / Telephone 01708 206 669

Electrical Wholesaler Awards 2025 : TLC were Highly Commended for Best Electrical Wholesaler and Best Customer Service.

Electrical Industry Awards 2025 : TLC were Highly Commended for Wholesaler Of The Year.

Stockists of : Aerials and Audio / Alarm Systems / Batteries & Torches / Boxes & Enclosures / Cable / Cable Accessories / CCTV & Door Entry / Christmas Lighting / Computer Accessories / Consumer Units / Cooker Hoods / Disco & Party Lighting / Distribution & Switchgear / Door Bells & Chimes / Fire & Smoke Equipment / Hand Dryers & Hygiene / Heating / Lighting - External / Lighting - Internal & Lamps / Kitchen Equipment / Pond Equipment / Safety Workwear / Security Equipment / Showers & Pumps / Switches & Sockets / Ventilation & Cooling / Water Heating

TLC-Direct Logo

Customer Service : As you can see from our TrustPilot reviews, we aim to provide the highest level of Customer Service. Orders are delivered quickly and efficiently and our Customer Services Team are on call to assist with product enquiries, quotes and technical assistance.

Sales / Product Support : The telephone number for TLC Customer Services is 01293 565 630 and you will receive helpful assistance from a professional member of staff. Alternatively you can contact us via email : sales@tlc-direct.co.uk

Fast Delivery : We deliver - Fast ! The vast majority of our deliveries are received Next Working Day. TLC offer express Nationwide delivery for over 17,000 + products. Goods can be easily ordered online from our website for delivery or collected from any of the TLC Branches (Mon-Sat).

Competitive Quotes : We price our items competitively and are also able to provide competitive quotes and discounts for : Bulk Purchases / Special Order Items / Items not found in our product range. We can also be contacted regarding price matches. Request A Quote is available via the TLC Website - www.tlc-direct.co.uk or via email sales@tlc-direct.co.uk

'No Quibble' Returns Policy : We have a returns policy that is second to none and our Trustpilot customer feedback often reflects how well received this is by our valued customers.

Huge Stocks : TLC have over 17,000 + product lines and £12,000,000 in stock, so we are able to supply a complete range of products at discounted prices you'll find hard to beat. We also provide competitive quotes for items not found in our product range.

38 Branches : In addition to our online web ordering service, TLC have 37 Branches where items can be purchased at the store, Monday - Saturday.

We look forward to being of assistance.

Rob O'Shea (Manager - TLC Head Office)

  • Fast, Nationwide Delivery
    Express delivery - Next day delivery to most areas.
     
  • Low, low prices on over 17,000 electrical items
    Order online from www.tlc-direct.co.uk
     
  • Free 340 page colour catalogue
    Telephone 01293 42 00 00 or order online from www.tlc-direct.co.uk
     

TLC have 38 Branches Nationwide
Abingdon – 01235 776040
Basildon – 01268 523 377
Basingstoke – 01256 800200
Bermondsey - 020 8017 3555
Borehamwood – 020 8953 0044
Bow - 020 8017 2838
Braintree - 01376 349 222
Brighton – 01273 724 288
Bristol – 0117 977 9656
Burgess Hill – 01444 233 469
Cardiff – 029 2074 7733
Cambridge – 01223 211 655
Canterbury – 01227 451155
Coulsdon – 0208 763 1177
Crawley – 01293 848 000
Croydon – 0208 656 4823
Eastbourne – 01323 731155
Enfield – 0208 443 0033
Exeter – 01392 20 35 35
Guildford – 01483 450 001
Horsham – 01403 252000
Lewisham – 0208 640 0060
Luton – 01582 721799
Maidstone – 01622 687 253
Medway – 01634 711 712
Merton – 0208 646 6866
Oxford – 01865 401 234
Penge – 0208 659 5216
Portsmouth – 023 9265 4222
Reading – 01189 431122
Romford – 01708 206 669
Slough – 01753 531313
Southampton – 023 8033 3115
Swansea – 01792 700 882
Swindon – 01793 533 433
Tunbridge Wells – 01892 515 350
Wembley – 020 3859 0600
Watford – 01923 880600

Written by the company

'No Quibble' Returns Policy from TLC

We have a returns policy that is second to none and our Trustpilot customer feedback reflects how well received this is.

We have a returns policy that is second to none and our Trustpilot customer feedback reflects how well received this is.
Any query concerning faulty items, damaged items or unwanted items will be dealt with in a helpful and practical way.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

The price I paid

Great service from customer care . Would recommend there service to them

March 22, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Hi Ryan.
Thank you for taking my call earlier.
We really appreciate your product feedback and amended review.

Regards,

Rob OShea
Manager - TLC Head Office

Rated 5 out of 5 stars

Very good service

Ordering and paying was very simple.
Delivered earlier than expected, courier service also very good.
Was kept informed of delivery times etc

March 22, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful feedback Rob.
We really appreciate your purchase of the Quinetic 6A Wireless Switch Receiver and Quinetic RF Transmitter

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Everything went really well from…

Everything went really well from placing my order, order confirmation communications, quick dispatch response time, to delivery and excellent packaging of the order.
Would happily use them again, because they have a very efficient operation.

March 22, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for taking the time to leave us such a lovely review Ian.

We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

TlC have never let me down

TlC have never let me down, they may not be the cheapest but they are by for the most relatable for delivery estimates and having items in stock, most of the orders are here next day and it's always exactly what I have ordered. For a small electrical company, this is invaluable.

March 22, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful review Daniel.
We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Excellant Service

Excellant Service. Received all goods next day without extra cost

March 21, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review James.
We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Very fast

Needed a dual cooker socket, ordered (expecting it to arrive two days later). Received the next day, kept us on schedule. Would definitely use this company again.

March 18, 2026
Unprompted review
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review.
We really appreciate your purchase of the TLC 45A Dual Appliance/Cooker Outlet Plate

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

The service I received was great and…

The service I received was great and fast. And the items I ordered was easy to install and works well. I had to contact them via email and got advice and help that made things easier for me to order the correct item..thanks for everything and would definitely recommend TLC Electrical..

March 18, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review and feedback John.

We really appreciate your purchase of the BG Nexus 3 Gang 2 Way Push Dimmer - Brushed Steel

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Ordered and delivered without any…

Ordered and delivered without any issues . Infact it arrived much sooner than expected.

March 18, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful feedback Tim.
We really appreciate your purchase of the Friedland Ding Dong 2 Note Door Chime.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Amazingly quick and seamless service

Amazingly quick and seamless service. Ordered items from the website, received dispatch within 12 hours and took delivery within 18.

Fair and reasonable prices too.

Thank you Borehamwood…. Awesome job.

March 17, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you so much for taking the time to leave us such a lovely review.

I have passed a copy of your review to the TLC Directors / TLC Area Manager / TLC Borehamwood .. they will be very happy to have received that wonderful feedback from you !

We look forward to being of service again in the future.

Best regards,
Rob O'Shea Manager - TLC Head Office

Rated 5 out of 5 stars

Reliable, fast service and good value

I have made 13 orders with TLC and all have been delivered in good time, they have been well packed and none of the item have been damaged. In a couple of cases items were unavailable or unable to be delivered. They sent emails quickly with a selection of options.

March 17, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for taking the time to leave us such a lovely review.

We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, great price and delivery within 24 hours

March 16, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful feedback.
We really appreciate your purchase of the Air Pump 640 - Hozelock Cyprio

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Great service

Easy to find correct product. Very fast delivery .

March 16, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful feedback.
We really appreciate your purchase of the 75mm x 75mm Maxi Trunking c/w End Caps - 1Mtr length.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

V prompt service

V prompt service

March 16, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful feedback Trevor.
We really appreciate your purchase of the Kidde Carbon Monoxide Alarm 10 Year Guaranteed Sealed in Battery

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Quick

Quick, efficient and sustainable packaging.

March 15, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review.
We really appreciate your purchase of the Hager Sollysta 2 Gang (1 x Intermediate 1 x 2 way) Light Switch

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Great customer Service

Easy to order, the item arrived the next day, extremely impressed with this company and will order again.

March 15, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review and feedback Rachel.

We really appreciate your purchase of the National Ventilation Monsoon Shower Timer Fan Kit.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Fantastic products and service

Excellent ordering experience and high quality products, which were dispatched quickly.

March 15, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review Cheryl.
We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your wonderful review.
We really appreciate the positive feedback.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Ordered on your very informative site…

Ordered on your very informative site and had delivery by DPD the next day.
Thats as good as it gets folks.

March 14, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your lovely review Ray.
We really appreciate your purchase of the
1.0mm² 6242B White Twin & Earth Cable - LS0H and clips.

Rob O'Shea (Manager - TLC Head Office)

Rated 5 out of 5 stars

Excellent Service

Order placed Wednesday - delivered as promised following day by very polite and friendly driver. Excellent service at a good price as well. Definitely recommend and will use again.

March 12, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Dear Paul.
Thank you so much for taking the time to leave us such a lovely review.

I have passed a copy of your review to the TLC Directors / TLC Area Manager / TLC Eastbourne .. they will be very happy to have received that wonderful feedback from you !

We look forward to being of service again in the future.

Best regards,
Rob O'Shea Manager - TLC Head Office

Rated 5 out of 5 stars

Silently efficient.

As required.

March 7, 2026
TLC Electrical Distributors logo

Reply from TLC Electrical Distributors

Thank you for your review.

Rob O'Shea (Manager - TLC Head Office)

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