CEF - NHA Reviews 16

TrustScore 4.5 out of 5

4.3

Unit 5, Summer House Place, 35 Summerhouse Road, NN3 6GL Moulton Park, GB


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Rated 5 out of 5 stars

Needed to upgrade my 7 year old Milwaukee impact drivers, which we use on F1 Events. Visted the CEF Branch in Northampton to investgate options. The guys at the branch were spot on, helping to ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service, (Corey? Northampton Branch) took the time to find options to replace a now discontinued part. Gave me multiple options and then showed me how they worked.

Company replied

Rated 5 out of 5 stars

Online ordering is so simple, with good delivery choices. Even free delivery slots are pretty speedy. Delivery driver prompt and helpful

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - NHA

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 5, Summer House Place, 35 Summerhouse Road, NN3 6GL, Moulton Park, United Kingdom

  • 01604 493216

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Exceptional Customer Service!

Needed to upgrade my 7 year old Milwaukee impact drivers, which we use on F1 Events.

Visted the CEF Branch in Northampton to investgate options. The guys at the branch were spot on, helping to match my old tools to the current model. Free coffee, great advice, knowledge and EXCEPTIONAL customer service. Special shout out to Corey who took the time to help with this.

In today's world customer service can be lacking, but not at CEF Northampton! Would highly recommend this place.

June 6, 2025
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Robert.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Great stocks and availability

Great stocks and availability, fast delivery, very knowledgeable and helpful staff, easy to use website.

February 27, 2025
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent service from CEF Northampton

Excellent service, (Corey? Northampton Branch) took the time to find options to replace a now discontinued part. Gave me multiple options and then showed me how they worked.

January 25, 2025
Unprompted review
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Nicholas.

Best Regards
Adele Feller (Customer Services Manager)

Rated 4 out of 5 stars

Staff at Northampton Branch were very…

Staff at Northampton Branch were very helpful and sorted goods to meet with my requirements as well as returns.

June 14, 2024
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Online ordering is so simple

Online ordering is so simple, with good delivery choices. Even free delivery slots are pretty speedy.
Delivery driver prompt and helpful

June 14, 2024
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

All quality stuff from CEF it is hiding…

All quality stuff from CEF it is hiding with reason is not în stock at shop but is în stock for delivery lots . And delivery it is not at address of customer, it is at shop address because this is setting from site . So very disappoint about CEF.

March 3, 2024
Unprompted review
CEF - NHA logo

Reply from CEF - NHA

Thank you for your review and feedback.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

I am afraid no contact details are provided against this review and your order number is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

1st time ordering.

Easy to find what i wanted.
Easy payment and checkout.
Delivered on time the next day.
Brilliant.

October 25, 2023
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Richard.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great service

Great service, very speedy

October 3, 2023
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Paul.

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars

Good service

Good services

February 2, 2023
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Ali.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

CEF Northampton are a brilliant…

CEF Northampton are a brilliant wholesaler - they always go above and beyond. Great customer service!

September 30, 2022
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review and feedback Victoria.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

worst customer service ever.

worst customer service ever.
This store are constantly messing up orders, the main thing they do wrong is to do with pricing, charging more for products or adding products to your credit account even though you've already paid for them online

August 27, 2021
CEF - NHA logo

Reply from CEF - NHA

Thank you for your review and feedback.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

A member of our CEF team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good buy

Good buy, Good service.

July 20, 2021
CEF - NHA logo

Reply from CEF - NHA

Thank you very much for your review Andrew Fisher.

Best Regards
Adele Feller (Customer Services Manager)

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