I ordered a Netgear M6500 and received a Samsung SM-G736U. I now need to have this corrected. Update, they quickly resolved the issue after a call into them.
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Company details
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Cellification.com | Cellular Gratification - Unlocked Cell Phones T-Mobile ATT GSM IDEN CDMA Apple Blackberry Sprint Verizon (Canada) Rogers (Canada) Bell (Canada) Telus Alltel Casio HP HTC MetroPCS USCellular Cricket Nextel Boost Kyocera LG Motorola Nokia Palm Panasonic Pantech PCD Samsung Sanyo Sidekick Sony Ericsson ZTE Wireless Accessories ZZZdec09 unlocked cell phones, cellular, mobile, wireless, alltel, att, cricket, tmobile, verizon, sprint, nextel, us cellular, gsm, cdma, unlocking, no contract
Contact info
3702 flatlands ave, 11234, brooklyn, United States
- 954-323-4466
- info@cellification.com
- www.cellification.com
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Replied to 30% of negative reviews
Typically replies within 1 week
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Great experience nice customer service…
Great experience nice customer service answers all my questions in timely manner phone arrive in 3 days worked right out of the box color was incorrect but they shipped free case overall very happy
Possibly the best site ive come across…
Possibly the best site ive come across to buy new phones. I am very happy that I just got my new device from them. They have good deals all over their website and their customer service is extremely responsive.
This seller and item is stellar the…
This seller and item is stellar the seller got the phone to me in excellent time at a fantastic price good seller stellar experaince
Purchased a Motorola Moto G Power
Purchased a Motorola Moto G Power - 2025, unlocked. Tried for hours but could not activate. After speaking with carrier and with Motorola, they both confirmed the phone was locked to another carrier although the phone said it was unlocked. Which also means the phone was not new as represented.
SHYSTERS!
Tried to buy a OnePlus 13r two…
Tried to buy a OnePlus 13r two times...both times the order was cancelled without notification. I am not sure why a product remains up for grabs if there is no stock, nor why it still remains available after I've been told twice it is not. It would be nice for Cellification to either change the stock status or at least send a notification email to alert cancellations.
The one extra star I am giving comes from the company's quick review of things. At least I knew within 48 hours whether or not things were going to happen. Another website I tried to buy the phone at cancelled without notification after putting me on hold for 12 days.
I bought a cell phone from you guys and…
I bought a cell phone from you guys and when I got in the mail it was not working I sent it back they sent me another one and this one works great thank you and I would never stop buying from you guys thanks again
Wonderful great customer service
East ordering process the phone arrive…
East ordering process the phone arrive quickly and works as intended will recommend cellification.com
I bought a Kyocera flip for my dad last…
I bought a Kyocera flip for my dad last month because he hated tiny phone screens and I work on a lab team dealing with remote site calls every single day. He has not complained once about the display since getting it and the device connects fine to the carriers we use for field checks without any problems.
Screen has burned in text and numbers…
Screen has burned in text and numbers at the bottom
Great website to find flip phones they…
Great website to find flip phones they the only source I could find the nokia 2780 every where j was looking for it was sold.out cellification is the only place I can find that had in stock the phone arrive brand. New condition and just as described very happy with this mobile phone
Misleading advertising
BEWARE DO NOT BUY FROM THIS BUSINESS!
I purchased a Motorola moto g stylus 2025 - PANTONE Gibraltar Sea - Unlocked (SKU# 25989) phone advertised and described on their website. I wish I could include screenshots of; the Title of the AD that includes the discrption and SKU# 25989 (which if you google Motorola's SKU# 25989 it is only for a "Factory Unlocked 256gb of version of this phone" Motorola moto g stylus 2025 - PANTONE Gibraltar Sea)
Also nowhere in the AD or the description does it say open box.
What they sent to me was an "open box" ATT carrier unlocked phone with only 128gb storage and someone had already gone through the set-up process on the phone because it didn't ask me for my country or language or anything from the start up process on these phones.
When I called he just kept getting louder telling me I don't know what I'm talking about that's not a Motorola SKU# it was theirs and arguing with me until I asked to text him a screenshot of the information verifying my claim and then after receiving that he said just send the phone back now and I said ok will you send me the right phone ( factory unlocked with 256gb new ) he said we don't have that version and told me to send the phone back that day and he will refund my money.
It was already almost 3pm and I did not trust to receive a refund at least not without having more issues. I told him nevermind I'll just keep the phone and hung up.
The phone I received does appear to be in great condition so I'd rather have something for my $230 then have my money in limbo forever. But to me FALSE ADVERTISING is never ok and I feel it is unnecessary and disrespectful.
On top of everything for him to tell me more then 5 times that "I don't know what I'm talking about" when I have screenshots of the Ad title including the SKU# and it even says vended by Motorola, the full discrption where it leaves out it was a previously ATT locked carrier device that they unlocked with only 128gb, the fact that it's an open box, and NOT the device that SKU# is supposed to be and the fact that it wasn't just a mistake because they don't even have that actual phone they have advertised in stock is what really made me angry because I checked before I bought it and double checked before I called to resolve the issue.
My advise is to skip these guys because they are LIERS.
As you can see they responded I wish I could send screenshots but I copied and pasted the response
I googled [ Motorola SKU 25989 ]
Motorola SKU 25989 identifies the Moto G Stylus 2025 smartphone in the PANTONE Gibraltar Sea colorway,
sold as a factory-unlocked device. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Key Technical SpecificationsDisplay: 6.7-inch Super HD (2712x1220) pOLED screen with a smooth 120Hz refresh rate and an impressive 3000 nits peak brightness. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Processor: Powered by a 4nm Qualcomm Snapdragon 6 Gen 3 mobile platform. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Camera: Equipped with a premium Sony LYTIA 700C rear main sensor capable of 4K UHD video recording, alongside a 32MP front-facing selfie camera. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Battery & Power: Packaged with a 5000 mAh battery offering up to 40+ hours of runtime, paired with convenient 15W wireless charging capabilities. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Durability: Features a distinct vegan leather back, MIL-STD-810H military-grade drop compliance, and full IP68 water/dust protection. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Special Hardware: Built-in active stylus pen for note-taking and drawing. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)
So wether it is Motorola's SKU or theirs it says in the 4th line factory unlocked device and it wasn't and this phone factory unlocked only comes with 256gb of storage the lowered 128gb storage was only for carrier devices like this one from ATT
And aside from all of that it was never described as an open-box product which violated law
I googled
[what is the law about misleading buyers on a website for buying cell phones sending unboxed when it doesn't say unboxed]
Response
Selling an unboxed cell phone without disclosing that it is unboxed is illegal under both federal and state consumer protection laws. Omitting the fact that it is open-box, unboxed, or refurbished is a form of fraud known as deceptive omission.
Under Section 5 of the FTC Act.

Reply from Cellification
Wonderful place to shop
Wonderful place to shop. Probably would buy again.
This is great cell phone shop I…
This is great cell phone shop I purchase my first phone from then over 13 years ago and they still around this will mean something good cell phone with great customer service will keep buying from them
I'm glad I found them and they are sooo…
I'm glad I found them and they are sooo polite they have a wide range of phones to choose and their associates over the phone and through chat have been very helpful.
Very fast shipping item as described…
Very fast shipping item as described cell phone I ordered Kyocera e4811 phone arrive brand new unlocked and in original box they shipped by usps priority shippjng
Cell phone was clearly used
Cell phone was clearly used, although the sales listing did not state it as so. There was no grading system in place for a used/refurbished device in the listing either so I deducted 2 stars for the omissions. On the plus side, the phone appears to be fully functional so far and the shipping was prompt and the item arrived well packed. Additionally, this was the exact make and model I ordered so they get another star for accuracy. So this is why I graded them at 3 out of 5 stars.
They sent me phone that was different…
They sent me a phone that was different from the advertisement. It didn't work on my network. I had to pay the shipping for the exchange, lost time driving to the Post Office, and lost about 2 weeks overall. I asked to be compensated for shipping (not my time) and got ghosted. The eventual phone did match the description.
These guys are leagues ahead of the phone selling competition.
These guys are leagues ahead of the phone selling market. When buying phones it's always hard to find a good deal but when you do it's probably shady. But with these guys I finally hit the target in finding the right source from now on! They are excellent guys with awesome customer service and they ship out orders efficiently. Moreover they don't try to shove protections and subscriptions into your face too which I appreciate.
I was supposed to get my a23 phone on…
I was supposed to get my a23 phone on the 22 then the 24 of august.didnt get it.now they said I'll get it on the 27 of aug.rediculouse.
I find it hard to believe how some…
I find it hard to believe how some people manage to get on their wrong side. They are very nice and their customer service reps are well trained! As someone that also works at retail, there is also a lot I can learn from these guys. But overall, their prices and shipping is pretty unmatched, I needed a phone for my work and these guys handled it so professionally!
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