Cellification Reviews 

138
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store is very easy to browse and navigate, and orders often arrive quickly in secure packaging. Many loyal buyers also appreciate the responsive support team and the fantastic deals available across various mobile devices. Some reviewers were not happy with the overall accuracy of their purchases, noting they received incorrect models or previously used items instead of brand new ones. People additionally pointed out frustrating delivery delays and encountered major difficulties when attempting to reach customer service to resolve urgent problems over the phone.

What people talk about most

Product

Users describe ambiguous interactions with product purchases, as while some reviewers happily received brand... See more

Order

Consumers find order to be ambiguous, experiencing a mix of satisfaction and strong frustration. While some... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences, as many consumers praise the polite,... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers praise prompt and fast shipping... See more

Website

Customers had ambiguous experiences with the website, noting that the platform is easy to navigate and helps... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a Netgear M6500 and received a Samsung SM-G736U. I now need to have this corrected. Update, they quickly resolved the issue after a call into them.

Rated 5 out of 5 stars

Great seller phones function as intended will be happy to do business again the order was delivered on time no issues seller responds quickly to enquires and offer excellent customer service will buy... See more

Rated 5 out of 5 stars

Every purchase i have made with them has went as smooth as butter. Shipping took some time but they were very quick to process my order. When it finally arrived I was happy! Their website is pretty ea... See more

Rated 5 out of 5 stars

This is my 2nd experience with buying from them. They offer good deals and their shipping is reliable. I would recommend doing business with them. Their catalog is big and they are very helpful and co... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Electronics Store

Written by the company

Cellification.com | Cellular Gratification - Unlocked Cell Phones T-Mobile ATT GSM IDEN CDMA Apple Blackberry Sprint Verizon (Canada) Rogers (Canada) Bell (Canada) Telus Alltel Casio HP HTC MetroPCS USCellular Cricket Nextel Boost Kyocera LG Motorola Nokia Palm Panasonic Pantech PCD Samsung Sanyo Sidekick Sony Ericsson ZTE Wireless Accessories ZZZdec09 unlocked cell phones, cellular, mobile, wireless, alltel, att, cricket, tmobile, verizon, sprint, nextel, us cellular, gsm, cdma, unlocking, no contract


Contact info

3.3

Average

TrustScore 3.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(138)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Purchased a Motorola Moto G Power

Purchased a Motorola Moto G Power - 2025, unlocked. Tried for hours but could not activate. After speaking with carrier and with Motorola, they both confirmed the phone was locked to another carrier although the phone said it was unlocked. Which also means the phone was not new as represented.
SHYSTERS!

September 16, 2026
Rated 2 out of 5 stars

Tried to buy a OnePlus 13r two…

Tried to buy a OnePlus 13r two times...both times the order was cancelled without notification. I am not sure why a product remains up for grabs if there is no stock, nor why it still remains available after I've been told twice it is not. It would be nice for Cellification to either change the stock status or at least send a notification email to alert cancellations.

The one extra star I am giving comes from the company's quick review of things. At least I knew within 48 hours whether or not things were going to happen. Another website I tried to buy the phone at cancelled without notification after putting me on hold for 12 days.

September 14, 2026
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Rated 5 out of 5 stars

I bought a cell phone from you guys and…

I bought a cell phone from you guys and when I got in the mail it was not working I sent it back they sent me another one and this one works great thank you and I would never stop buying from you guys thanks again
Wonderful great customer service

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a Kyocera flip for my dad last…

I bought a Kyocera flip for my dad last month because he hated tiny phone screens and I work on a lab team dealing with remote site calls every single day. He has not complained once about the display since getting it and the device connects fine to the carriers we use for field checks without any problems.

September 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great website to find flip phones they…

Great website to find flip phones they the only source I could find the nokia 2780 every where j was looking for it was sold.out cellification is the only place I can find that had in stock the phone arrive brand. New condition and just as described very happy with this mobile phone

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading advertising

BEWARE DO NOT BUY FROM THIS BUSINESS!
I purchased a Motorola moto g stylus 2025 - PANTONE Gibraltar Sea - Unlocked (SKU# 25989) phone advertised and described on their website. I wish I could include screenshots of; the Title of the AD that includes the discrption and SKU# 25989 (which if you google Motorola's SKU# 25989 it is only for a "Factory Unlocked 256gb of version of this phone" Motorola moto g stylus 2025 - PANTONE Gibraltar Sea)
Also nowhere in the AD or the description does it say open box.
What they sent to me was an "open box" ATT carrier unlocked phone with only 128gb storage and someone had already gone through the set-up process on the phone because it didn't ask me for my country or language or anything from the start up process on these phones.
When I called he just kept getting louder telling me I don't know what I'm talking about that's not a Motorola SKU# it was theirs and arguing with me until I asked to text him a screenshot of the information verifying my claim and then after receiving that he said just send the phone back now and I said ok will you send me the right phone ( factory unlocked with 256gb new ) he said we don't have that version and told me to send the phone back that day and he will refund my money.
It was already almost 3pm and I did not trust to receive a refund at least not without having more issues. I told him nevermind I'll just keep the phone and hung up.
The phone I received does appear to be in great condition so I'd rather have something for my $230 then have my money in limbo forever. But to me FALSE ADVERTISING is never ok and I feel it is unnecessary and disrespectful.
On top of everything for him to tell me more then 5 times that "I don't know what I'm talking about" when I have screenshots of the Ad title including the SKU# and it even says vended by Motorola, the full discrption where it leaves out it was a previously ATT locked carrier device that they unlocked with only 128gb, the fact that it's an open box, and NOT the device that SKU# is supposed to be and the fact that it wasn't just a mistake because they don't even have that actual phone they have advertised in stock is what really made me angry because I checked before I bought it and double checked before I called to resolve the issue.
My advise is to skip these guys because they are LIERS.
As you can see they responded I wish I could send screenshots but I copied and pasted the response
I googled [ Motorola SKU 25989 ]

Motorola SKU 25989 identifies the Moto G Stylus 2025 smartphone in the PANTONE Gibraltar Sea colorway,
sold as a factory-unlocked device. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Key Technical SpecificationsDisplay: 6.7-inch Super HD (2712x1220) pOLED screen with a smooth 120Hz refresh rate and an impressive 3000 nits peak brightness. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Processor: Powered by a 4nm Qualcomm Snapdragon 6 Gen 3 mobile platform. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Camera: Equipped with a premium Sony LYTIA 700C rear main sensor capable of 4K UHD video recording, alongside a 32MP front-facing selfie camera. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Battery & Power: Packaged with a 5000 mAh battery offering up to 40+ hours of runtime, paired with convenient 15W wireless charging capabilities. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Durability: Features a distinct vegan leather back, MIL-STD-810H military-grade drop compliance, and full IP68 water/dust protection. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)Special Hardware: Built-in active stylus pen for note-taking and drawing. [1] (cellification,com/products/motorola-moto-g-stylus-2025-pantone-gibraltar-sea-unlocked)

So wether it is Motorola's SKU or theirs it says in the 4th line factory unlocked device and it wasn't and this phone factory unlocked only comes with 256gb of storage the lowered 128gb storage was only for carrier devices like this one from ATT
And aside from all of that it was never described as an open-box product which violated law
I googled
[what is the law about misleading buyers on a website for buying cell phones sending unboxed when it doesn't say unboxed]

Response
Selling an unboxed cell phone without disclosing that it is unboxed is illegal under both federal and state consumer protection laws. Omitting the fact that it is open-box, unboxed, or refurbished is a form of fraud known as deceptive omission.
Under Section 5 of the FTC Act.

August 26, 2026
Cellification logo

Reply from Cellification

web order # 9602
Scott Evans
24 church st.
Ellsworth ME 04605
United States

Hello,

We would like to clarify a few points regarding your order.

The SKU #25989 shown on our website is our internal inventory SKU and is not a Motorola manufacturer model or part number. It is used solely for our internal product and inventory management and does not determine the storage capacity or factory configuration of the device.

The phone you purchased was advertised on our website as a 128GB Motorola Moto G Stylus 2025. It was not advertised by us as a 256GB model.

When you contacted us with your concerns, we offered you the option to return the phone for a full refund. You advised us that you preferred to keep the phone and declined the return/refund option.

We are always willing to resolve issues when a customer is not satisfied with an order. Our offer to accept the phone back for a full refund remains available in accordance with the return instructions provided.

We respectfully disagree with the claim that we intentionally misrepresented the storage capacity of the phone. We are happy to work with you directly if you decide you would like to return the device.

Rated 5 out of 5 stars

This is great cell phone shop I…

This is great cell phone shop I purchase my first phone from then over 13 years ago and they still around this will mean something good cell phone with great customer service will keep buying from them

September 5, 2026
Unprompted review
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Rated 3 out of 5 stars

Cell phone was clearly used

Cell phone was clearly used, although the sales listing did not state it as so. There was no grading system in place for a used/refurbished device in the listing either so I deducted 2 stars for the omissions. On the plus side, the phone appears to be fully functional so far and the shipping was prompt and the item arrived well packed. Additionally, this was the exact make and model I ordered so they get another star for accuracy. So this is why I graded them at 3 out of 5 stars.

August 28, 2026
Rated 2 out of 5 stars

They sent me phone that was different…

They sent me a phone that was different from the advertisement. It didn't work on my network. I had to pay the shipping for the exchange, lost time driving to the Post Office, and lost about 2 weeks overall. I asked to be compensated for shipping (not my time) and got ghosted. The eventual phone did match the description.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

These guys are leagues ahead of the phone selling competition.

These guys are leagues ahead of the phone selling market. When buying phones it's always hard to find a good deal but when you do it's probably shady. But with these guys I finally hit the target in finding the right source from now on! They are excellent guys with awesome customer service and they ship out orders efficiently. Moreover they don't try to shove protections and subscriptions into your face too which I appreciate.

August 22, 2026
Rated 5 out of 5 stars

I find it hard to believe how some…

I find it hard to believe how some people manage to get on their wrong side. They are very nice and their customer service reps are well trained! As someone that also works at retail, there is also a lot I can learn from these guys. But overall, their prices and shipping is pretty unmatched, I needed a phone for my work and these guys handled it so professionally!

August 1, 2026

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