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Rated 5 out of 5 stars

Simply the Best! No fees ever for anything! Rewards paid weekly! Friendly customer service that you can actually call! Weekly updates from CEO on Celsius Network YouTube! 1% loans or less available!... See more

Rated 1 out of 5 stars

"Your Celsius account has been suspended because your recent activity goes against our policy standards. Please contact us for further details" Cientos de usuarios llevamos dias en esta situacion... See more

Rated 2 out of 5 stars

They suspended my account without reason. They didn't give me any opportunity to explain or at least answer their concerns, just shut down and I loose access to my coins!!! I've been waiting a... See more

Rated 5 out of 5 stars

Celsius Network is an amazing company! They provide rewards on your digital assets weekly and they're community driven. Even the CEO Alex Mashinsky joins on Friday's AMA. The best part about Celsius i... See more

Company details

  1. Cryptocurrency Service

Written by the company

Earn BTC interest and interest on other cryptocurrency. Get a cash loan using your crypto as collateral. With Celsius Network you can Unbank Yourself.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to use intuitive app platform…

Easy to use intuitive app platform affording great interest rates which can be considerably boosted by owing the Celsius native token. Interest paid weekly is very nice too!

August 18, 2021
Rated 5 out of 5 stars

Fantastic crypto wallet

Fantastic crypto wallet! Simple to use and completely reliable. I've been using Celsius for almost two years now and it works like clockwork. Interest is paid to my account without fail every month. It has great security and I can withdraw at any time I want.

August 18, 2021
Rated 1 out of 5 stars

Bad customer support

I made a transfer to Celsius using the wrong network. The support told me the steps to do in order to get back my money. I did what they wanted to but they never gave me back my money. It’s been more than 4 months that I’m pushing but no result. I don’t recommend their bad service at all.

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

Celsius - A New Style of Bank Where Dreams are Made.

Celsius is a digital bank that will hopefully reach all corners of the world. To call it a bank is probably an insult. No other bank in the history of finance has ever given back 80 per cent back to its community. Yield rates on my crypto are so exciting especially as I would receive nothing from a traditional bank. Receiving my Monday yield payout is fantastic! I hope someday Monday yield will become my retirement weekly income. Maybe channel it into the Cel Credit Card or something like that for daily expenses. Celsius is hope for our family and without sounding too dramatic I believe Celsius can saves lives. My burnt out husband, killing himself working in a toxic corporate world now sees hope in a retirement because his money can make yield. Sadly, his friend, a few months ago, did not have such a window and committed suicide. I wonder? I had a great experience putting 60k Bitcoin up for collatoral for a 15k loan. The money was in my Australian bank in 48 hours. In contrast, my bank told me it could take 3 days to transfer funds over to another LOCAL facility! The 15k has helped my young adult daughter buy her first small apartmen. She is so excited and motivated now! So, Celsius has made some of our dreams come through and has excited and motivated!
I hope the app reaches the poorer pockets of the world. The boy shining shoes in a city in India could receive payment in Cel and quickly transfer it to his mother in the village. Also, everyone gets yield because Celsius cares and shares with its Community.
Celsius is hope!

August 15, 2021
Rated 2 out of 5 stars

Their support to unfreeze my account…

Their support to unfreeze my account after suspicious activity has been NONexistent! I like the interest rates, but the support makes that all worthless if you can not get into your account. I had considered doubling my the amount I have in my account, but after the problems continuing for a week now, I don't think I will be doing that any time soon. So much for their promised "48" hour policy .

August 14, 2021
Rated 2 out of 5 stars

3 weeks and still no response from customer service!

I've been using Celsius for almost a month. First week I signed up and made my deposits I emailed their customer service about how to stake Cel tokens from within my account and why I only got $40 in BTC for my sign up/deposit bonus when the promo code I used should have earned me $50 in BTC. Its been over 3 weeks since I sent that email and I have still yet to receive a response. If customer service matters to you I suggest finding another company to earn interest with.

August 14, 2021
Rated 1 out of 5 stars

Oops.

I used to like this app, luckily I removed all of my crypto. The company is bankrupt and the CEO Alex Mashinsky will hopefully end up in prison for perpetrating a scam.

August 14, 2021
Unprompted review
Rated 1 out of 5 stars

Hacking vulnerability + nonexistent customer support

Same as others, was notified of about 7 successful logins to my account within 1 hour, while I was at work. I suspect it was the celsius app repeatedly logging me in, based on the ip address, but no way to be sure someone didnt hack my wifi. So I froze my account. Immediately contacted customer support. Just like others, 3 days later, still no response. If my account was hacked, my money can be long gone. Even if not hacked, if hacked in future, money would be gone before customer service would resolve. Very unsafe. Blockfi is much more responsive. Pity Celsius is being cheap on customer support, otherwise would have made my primary BIA. Hopefully i havent lost my funds, i have no way of knowing. I strongly suggest using another company, losing your investment isnt worth the extra percentage.

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

Can't unfreeze my account

I've this account for maybe a month. I had to freeze it because there were multiple successful logins that were not me. Now, I can't get back into my account. I've reached out twice with no answer. Definitely moving everything when I get back in.

August 12, 2021
Rated 1 out of 5 stars

Misleadingly high fees, you will lose money.

I have transfered 100,50 eur for the first time to celsius to buy usd coin.

They said 0,5 eur was "the fee".
BUT 100 eur = (around) 117 usd coins and I only received 109,44 usd coins!

Since 109 usd coins = 92 eur, that's 8% fees! It's incredibly high, and this is why I won't use their plateform on regular basis.

They say that they charge $2.99 for 100 eur, but it's a lie. It's basically a scam, and they know it.

I saw that they use a false exchange rate in their favor to get more money from customers. They seem to do that with all the coins.

Sure, a lot of business do the same. But they never become the best, because they don't have the customers' best interest at heart. A shame.

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

User experience is very good

Been using it for about 6 months. No complaints. App is much better than nexo & blockfi, and owner is very active in social media. I'm having a tough time trying to keep a balanced amount of coins in cold storage when Celsius does such a great job making me 🤑!

August 11, 2021
Unprompted review
Rated 3 out of 5 stars

Customer service is WAY....

Customer service is WAY to SLOW takes days before you get an answer.
When there is something going on with your account and you contact them your funds might be long gone before you get help...

August 11, 2021

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