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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, often highlighting specific individuals for their exceptional service. The service provided is frequently described as excellent, with many people appreciating the thoroughness, efficiency, and high standards of the work. Reviewers also commend the company's customer service, noting the clear communication, prompt responses, and empathetic approach, especially during stressful situations. However, some customers were not happy with their experience, reporting issues such as unprofessional conduct and concerns regarding personal belongings.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the thoroughness and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

We had Vinci at our property to remove guano from our balcony. We were not quite satisfied with the final result after the first visit! After we notified Vinci, they arranged promptly a second visit a... See more

Rated 5 out of 5 stars

Had damp throughout several rooms due to a burst water pipe. Mark came out and spent most of the day sorting it out - detection, taking apart kick boards and skirting boards, treating mould and instal... See more

Rated 5 out of 5 stars

Absolutely amazing team came out last minute after being let down by another company . Joel and mark managed to clear all the rubbish with their precise packing, ( we didn't think they would fit it al... See more

Rated 5 out of 5 stars

I'd had pigeons nesting on my balcony for over two years and there was a LOT of mess covering everything. The two technicians from centra corp did a very thorough job cleaning up, and although everyth... See more


Company details

  1. Cleaning Service
  2. Commercial Cleaning Service
  3. Fire Damage Restoration Service

Written by the company

Centra Corp is quickly becoming South England’s leading restoration and cleaning company catering for businesses across the country. With 70 years combined experience, our dedicated staff are on hand to help offer various cleaning solutions to businesses and residential customers. Our services span from industrial cleaning to mould remediation and we cover a vast amount of locations. The team at Vinci Response Services work around the clock in order to ensure our customers homes and businesses experience minimal disruption of times when disasters hit. These types of situation's vary significantly from mould, sewage backups and floods but our team are on hand to handle these dilemmas as and when we are needed. Vinci Response have several nationally recognised accreditations including BDMA, IPAF, CHAS and more. Being within the industry for several years, our team has built a breath of knowledge that is almost untouched. With such knowledge and a 24 hours a day, seven days a week, support line your only moments away from speaking to one of our team and our team being manoeuvred to help. We invest heavily in utilising the most advanced pieces of technology which enables us to provide the best possible customer experience. Find out how we're helping homeowners and business owners across the country restore their properties.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Pigeon mess clean-up

I'd had pigeons nesting on my balcony for over two years and there was a LOT of mess covering everything. The two technicians from centra corp did a very thorough job cleaning up, and although everything had to be carried through my living room out of the flat there was no mess at all afterwards. They were friendly, courteous and professional. It's a great relief, although I have to feel a bit sorry for the pigeons....

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

incredible team

incredible team, friendly guys, i never leave reviews but for this i have to leave one, Vinci come highly highly recommended. Jack and Darren were warm, friendly and understood the challenge of the house fire i went through. it was incredibly challenging, they made everything easier!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Vinci were excellent.......

Vinci were excellent form start to finish. They responded quickly to emails, and organised a site visit in short order. The operatives Damien and Phillip were punctual, organised and communicated well. They completed the job very satisfactorily and cleared away all the rubbish and mess form a fire having travelled 3 hours to get to me they had a 3 hour journey home. Kian was my point of contact and everything was smooth. I would highly recommend.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Punctual and commited

After being in the unfortunate position to have flooded twice in 5 weeks. Mark and his team arrived ontime and were fully committed to the job. The communication was fantastic, everything was explained thoroughly and they were very sympathic throughout. I would have no hesitation in recommending Mark Crist and Jonathan Wright to anyone

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt friendly professional service…

Prompt friendly professional service with excellent communication.
Chris and his workmate were brilliant coming out on Xmas eve arriving promptly and wasting no time getting to work. Also very good at tidying up. Good people to deal with.

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Specialist clear and clean done expertly

Frankie was really good to deal with when arranging the details and scheduling the job. This was a difficult clean and clear of a fire damaged property which had been the home of a hoarder. Frankie was sensitive to this and provided me with clear information at all times and explained the process giving me reassurances where required. The guys who carried out the clearance job were super, again I was kept informed and consulted throughout. The job was a tough one but it was completed to our satisfaction. An excellent company to deal with and I would definitely recommend them for any specialist clearing and cleaning project.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

A great company very professional.

Adam is very helpful and professional and provided us with an in depth report.
He is very knowledgeable and was certainly pivotal in our fight against our insurers.
We would have no hesitation in giving an excellent recommendation.

November 1, 2025
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Rated 5 out of 5 stars

Emergency call out to a partly flooded cellar

We discovered that our tanked cellar was partly flooded. I bailed it but the water returned overnight so i decided to seek specialist help. Frankie in the office was very thorough and professional explained that the normal response would be 2-4 hours.

Tehnnicians
Del and Dan duly arrived and investigated the problem. First off, they cleared the existing drain which was clogged and preventing the water from getting away. They then used wet vacuums to clear the standing water, but discovered that water was seeping through some damaged tanking. They were very diligent in trying to establish that the ingress was of groundwater and not a mains leak from a neighbouring property and discussed options with me to look to fix the problem. On the basis of this experience I would have no hesitation in using Vinci again if the the need arose.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Frankie & Colin were great to work…

Frankie & Colin were great to work with. Quick responses and professional. We were kept updated on the progress of our paint spill clean up. Would recommend and use again. Thanks Vinci Services!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Frankie and Joel - fantastic

Frankie was amazing on the call very helpful and rung us as soon as he had an update as to when Joel was arriving at the property,
Joel’s cleaning services are fantastic and very thorough which means my nan can go home and feel back at home in her safe place
Frankie called after the service was complete to ensure all was to satisfactory, this was amazing service and really appreciated the call as its been a tough time for myself and my family the last 24 hours
Will recommend you
Thanks again
Stacey

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

We want to express our deepest…

We want to express our deepest gratitude for the exceptional service provided by this team following an unexpected death at our property. Dealing with such a traumatic event is incredibly difficult, but the professionalism, dedication, and genuine compassion shown by everyone involved truly lightened our trauma.

We especially want to thank Frankie and Kian from the office. They were phenomenal in organising the works, keeping us fully informed with thoughtful, regular updates, and handling the logistics with a respectful, humble approach.

The work completed at our property by Ben and Dean was nothing short of amazing. They were discreet, thorough, and completely honest, treating a sensitive situation with the utmost respect. They are truly dedicated people who focus on the human side of their work.

If you are looking for a team that is honest, thoughtful, and provides the highest level of service during a challenging time, this is the company for you. Our family wholeheartedly gives them our vote!

– M.L. of Essex

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Cleaning Service

Darren and Dave came today to clean out my Racing Pigeon Loft which had 6 months worth of pigeon droppings in.
I am so pleased with what they did and in a very short time It looks so clean and smells nice.
They were polite and respected my property And left absolutely no mess
Thank you also to Frankie and Kian for arranging it and keeping me informed all the way
I would highly recommend this company

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

An exemplary example of firm and representative who really knew their business

Vinci replaced a totally useless firm for the drying out of our property. It was good to have Ian Bell from Vinci on site at weekly intervals who had a depth of knowledge and experience he applied to eradicating residual damp from our property. That gave us well founded confidence the issue would be resolved efficiently and expeditiously. Furthermore, as a most pleasant representative of Vinci he was an excellent flag bearer for the firm.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Fast, friendly and professional. Dealing with Frankie on the phone and by email has been a breath of fresh air. It's not often you find someone who does what they say they are going to do. Thank you Vinci and thank you Frankie

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Vinci - excellent service

Vinci were professional, courteous, efficient and sensitive to the house and the circumstances in which the eye were operating.

I cannot recommend them more highly. The technicians, Ben Turner and Dean, were simply excellent.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Vinci for being so amazing…

Thank you Vinci for being so amazing and going the same day to help me when another company let me down. Thank you for being non judgmental and understanding and helpful from the first phone call and completing everything so last minute. Highly recommend… 1000000000/10

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Loft insulation removal

Ben and Dean did a great job clearing spray foam insulation out of my loft over the course of a week. The guys were courteous and respectful of our house, leaving the work area clean each day. The work was done diligently and on time, with them bringing additional colleagues at the end of the week to make sure the deadline was met.

August 1, 2025
Unprompted review

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