We used Dennis Easton in St Ives Cambs. The staff were wonderful and really helpful. They made a difficult time easier. Everything was dealt with professionally at all times. We had a cremation fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient caring service from start to finish. Staff very caring, compassionate and excellent customer service skills. Made it easy at a difficult time by fully explaining everything and how th... See more
Company replied
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
Company replied
Company details
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service and personal care
The whole experience from the initial meeting to all the correspondence throughout and the love and care shown to family at the funeral was outstanding. So respectful and such personal care. Absolutely outstanding
March 26, 2026
Reply from FuneralCoop
Thank you so much for your heartfelt review. We’re truly honoured to have supported you and your family throughout, from the initial meeting to the day of the funeral. It means a great deal to hear that you felt the care, respect and personal attention we aim to provide at every step. Your kind words about the team and the support you received are very much appreciated.
Take care,
FuneralCoop
They have looked after us well
March 23, 2026
Reply from FuneralCoop
Thank you for your kind review. We’re really pleased to hear that you felt well looked after, that’s exactly what we strive to provide for every family we support. Your feedback is very much appreciated.
Take care,
OurCoop
Staff were wonderful
Staff were wonderful, made the process very easy and handled with dignity.
March 27, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team made the process easier for you and handled everything with dignity and care. Your feedback means a great deal to us.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your lovely feedback. We’re so pleased to hear that you found the team friendly and the service brilliant. It means a lot to know nothing felt like too much trouble, that’s exactly the experience we aim to provide. We really appreciate your review.
Take care,
FuneralCoop
Really nice team of people helped us…
Really nice team of people helped us manage the event especially Stephen.
March 26, 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that our team were able to support you, and we’ll be sure to pass your thanks on to Stephen.
It means a lot to know you felt helped and looked after during such an important time.
Take care,
FuneralCoop
They gave a great service to both me…
They gave a great service to both me and my deceased husband. Everything was done with respect and decency. Could not fault anything that they did
March 23, 2026
Reply from FuneralCoop
Thank you for your kind and thoughtful review. We’re truly sorry for your loss, and we’re honoured to have been able to support you during such a difficult time.
It means a great deal to hear that everything was handled with respect and decency, and that you felt well cared for throughout. Your feedback is very much appreciated.
Take care,
FuneralCoop
Fantastic service from start to finish
Fantastic service from start to finish. Respectful considerate and friendly my dad would of been happy with his care many thanks
March 27, 2026
Reply from FuneralCoop
Thank you so much for your kind words. We’re truly honoured to have been able to support you and your family at such an important time. It means a great deal to hear that you found our service respectful, considerate and friendly, and especially that your dad would have been happy with the care he received.
Your feedback is very much appreciated.
FuneralCoop
Above & beyond.
Emma Maythan showed grace, professionalism & care every step of the way.
We are especially grateful the personal touches Emma arranged for Jayden & the thought & attention to include Jayden’s sisters Wynny & Josie.
Emma went above & beyond to make such a devastating time for us, manageable.
March 19, 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review, and please accept our deepest condolences for your loss.
We are truly grateful for your kind words about Emma. It means so much to hear that she supported you with such grace, professionalism and care throughout, and that the personal touches she arranged for Jayden made a difference to you and your family. Supporting families in such difficult times is at the heart of what we do. We will be sure to pass your lovely feedback on to Emma, it will mean a great deal to her.
Thank you again for your kind words.
Take care,
FuneralCoop
Excellent personalised service
From the moment we walked into Whitehouse common Co op were treated with the greatest of respect Paula was so helpful guilding us through the funeral arrangements taking all the stress away She organising the transport arrangements from Bognor Regis of my late mother in law crematorium the music contact the vicar everything was taken care We had regular updates throughout the arrangement nothing was too much trouble Prior to the day Tracey called to go through the final details of funeral and explained her role in the process Tracey on the day of the funeral helped us navigate the family and friends through what was going to happen We felt in very capable and safe hand My mother in law Audrey who had passed was shown the utmost Dignity and respect All the family would like to thank her and the team very much We can't recommend highly enough the service they have provided
March 26, 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to share such a heartfelt review.
We are truly grateful for your kind words about Paula and Tracey. It means so much to hear that Paula was able to guide you through the arrangements with care and take some of the stress away, and that everything was handled so thoughtfully, from transport through to the service itself. We’re also pleased that Tracey provided reassurance and support on the day, helping everything run smoothly.
Ensuring your mother-in-law Audrey was treated with dignity and respect is at the heart of what we do, and it’s comforting to know this was felt by you and your family.
We will be sure to pass your thanks on to Paula, Tracey and the wider team, your feedback will mean a great deal to them. Thank you again for your kind recommendation.
Take care,
FuneralCoop
Kind and helpful
Planning a funeral is something I have not had to do before. However (castle Bromwich branch) Louise was so lovely and kind throughout. Helping me with the process and keeping me upto date with everything. Even answering all my questions and just so supportive at such a difficult time. Also Paul on the day of the funeral again so kind and considerate throughout. Nothing was to much for them and they just overall made me feel at ease, comfortable and less stressed in what was such a difficult time for myself and family. Thank you to you both I appreciate all your help so much and your kindness did not go unnoticed.
February 13, 2026
Reply from FuneralCoop
Thank you for your kind words, and we’re very sorry for your loss.
We’re so pleased to hear that Louise supported you throughout the arrangements and kept you informed, and that Paul helped ensure everything went smoothly on the day with care and compassion.
We’ll be sure to pass your lovely feedback on to them both, it will mean a great deal.
Take care,
FuneralCoop
My mom's funeral
Tracey was lovely , so helpful with everything , and funeral went perfectly vi was so pleased with everything . All the staff were lovely and friendly .
February 27, 2026
Reply from FuneralCoop
Thank you for your kind review.
We’re so pleased to hear that Tracey was able to support you so well and that everything went perfectly on the day. It’s especially lovely to hear that the whole team made you feel comfortable and well looked after throughout.
We’ll be sure to pass your kind words on to Tracey and the team.
Thank you again for taking the time to share your feedback.
FuneralCoop
Reply from FuneralCoop
Thank you so much for your kind review.
We’re really pleased to hear that our team were able to support you at a time when things may have felt uncertain. Arranging a funeral can feel overwhelming, especially when you’re not sure where to start, so it means a great deal to know that our Colleagues were able to guide you and make the process easier.
Take care,
FuneralCoop
Wouldn't us anywhere else
The ladies in there were fantastic from start to finish and so respectful and kind
January 23, 2026
Reply from FuneralCoop
Thank you for taking the time to leave such a lovely review. We’re so glad to hear that our team were able to support you from start to finish with kindness and respect during such a difficult time.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the ladies in the branch, who will truly appreciate knowing they made a difference. Thank you again for your thoughtful comments.
Take care,
FuneralCoop
Everything was very professional
Everything was very professional. The staff were very respectful. The funeral went very smoothly. They took a lot of pressure off for all the services they offered, which made it easier.
February 10, 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback. We’re very glad to hear that our team were able to support you in a professional and respectful way during such a difficult time. It means a great deal to us that the arrangements ran smoothly and that the services we provided helped ease some of the pressure for you and your family.
Your words will be shared with the team, who will truly appreciate knowing they were able to help. Thank you again for your thoughtful review.
Take care,
FuneralCoop
Exceptional service
My family and I were so grateful to Lyndsey (St Mark's, Wolverhampton) for the support and kindness shown to us after my husband's death. She put us all at ease, and guided through the process of planning Tony's funeral. I highly recommend Co-op Funerals, in particular St Mark's branch in Wolverhampton, who looked after us so well.
Edit: for some reason this has my mum's name attached at the top, it should say Wendy Davies!
February 13, 2026
Reply from FuneralCoop
Thank you so much for taking the time to share your kind words. We are truly sorry for the loss of your husband, and we’re very grateful that you chose us to support you and your family during such a difficult time.
It’s wonderful to hear that Lyndsey and the team at our St Mark’s, Wolverhampton funeral home were able to provide the care, kindness and guidance you needed while arranging funeral. Helping families feel supported and at ease during such an emotional time is incredibly important to us, so your feedback will mean a great deal to Lyndsey and the team.
Your recommendation truly means a lot to us. If there is ever anything further we can do to support you or your family, please don’t hesitate to reach out.
Take care,
OurCoop
The ingatestone branch were kind and…
The ingatestone branch were kind and thoughtful in every way...
February 17, 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We are very grateful for your kind words about our Ingatestone branch.
Providing thoughtful and compassionate support to families during such a difficult time is incredibly important to us, and it means a great deal to know that the team were able to care for you in this way.
Thank you again for your recommendation.
Take care,
OurCoop
Funeral care
Mandy and Lisa who helped us through our Dad's funeral were brilliant and were so kind and caring. The service they provided was top notch and helped me and my sister get through a difficult time.
February 11, 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback.
We are very sorry for the loss of your Dad and truly appreciate you trusting us to support you and your family during such a difficult time. It means a great deal to hear that Mandy and Lisa were able to guide you through the arrangements with kindness and care. Your lovely comments about the service they provided will be shared with them and the wider team, who will be very grateful for the recognition.
Thank you again for placing your trust in us.
Tale care,
OurCoop
Although the funeral was pre planned…
Although the funeral was pre planned the team at the Whittlesey office made the whole process simple for us at a time of our loss. They followed the plan and kept in contact with us up until the day of the funeral. They also called afterwards to make sure we were all okay and offered us councillors if we needed it.
February 24, 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback.
We are very pleased to hear that the team were able to make the process simple and supportive for you during such a difficult time. It’s important to us that families feel cared for throughout, and we’re glad the team kept in touch and ensured everything was carried out according to the plan.
It’s also lovely to hear that the follow-up call after the funeral was helpful and that support was offered when you needed it.
Thank you again for placing your trust in us during such an important moment.
Take care,
OurCoop
Walsall branch
Grace from the Walsall branch was so empathetic and professional in such a difficult situation. Put myself at ease and made the process seamless.
January 27, 2026
Reply from FuneralCoop
Thank you for taking the time to share your kind feedback.
We are very pleased to hear that Grace from our Walsall branch was able to support you with such empathy and professionalism during a difficult time. It means a great deal to know that she helped put you at ease and made the process feel seamless for you. Your kind words will be shared with Grace and the wider team, who will be very grateful for the recognition.
Thank you again for placing your trust in us.
Take care,
OurCoop
They were just great with us from start…
They were just great with us from start to finish
February 16, 2026
Reply from FuneralCoop
Thank you for taking the time to leave such kind feedback.
We are very pleased to hear that you felt well supported from start to finish. Providing caring and professional support throughout the entire process is incredibly important to us, so it means a great deal to know that this was your experience.
Thank you again for placing your trust in us during such an important time.
Take care,
OurCoop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.