CentralCrafts ® Reviews 386

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Have now purchased two of the highest quality leather bound albums with choice of beautiful colours and option of personalised gold engraving. Packed them with photos of our twin great grandsons and... See more

Rated 5 out of 5 stars

Ordered the wood photo book, the large one by mistake. Spoke to company, no problem send it back; so I did. received smaller version and am absolutely delighted with it. Charlotte was professional an... See more

Rated 5 out of 5 stars

Only if there were a 6th star to rate this amazing company. Firstly, a huge thank you to Charlotte for your prompt, kind efforts and customer service. I can’t thank you enough. I bought a personalised... See more

Rated 5 out of 5 stars

I love the journal I ordered and it came so quickly! very good quality product Lovely little notebook, just what I wanted, different from the norm 👍

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doesn't get any better than this response!

My niece cried with happiness - she was overwhelmed by the beauty of the personalised journal I gifted her for her 40th!
I'm getting another for my daughter for Christmas!
Many thanks for a quality product and excellent service,
Dave Wolfe

November 25, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service and beautiful product.

I was unsure which product to buy so I telephoned CentralCrafts and spoke a very helpful young lady. When I received the product it was exactly what I wanted. The product was a leather photo album. It is very well made and looks like it should cost a lot more than I paid for it. Very pleased with both the service and product and would most definitely use CentealCrafts again.

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Great product

The product I ordered was very high quality and was delivered very quickly. Would use them again without hesitation.

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Delighted

The product was as described and illustrated. It arrived promptly and in excellent condition. I am delighted with my purchase.

November 25, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Photo album

Ordered on the phone and they ensured next day delivery. Very impressed with this service and much liked the photo album.

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Best service I have ever received!

I could not recommend CentralCrafts enough!

Unfortunately, I had an issue with the delivery company and my item was damaged. This was no fault of CentralCrafts but they still sent a replacement product out which arrived the next day! Their customer service team was extremely helpful and their response time was the quickest I have ever received from a company.

I am extremely happy with the product sent (an engraved leather bound photo album) and it made a lovely gift for my boyfriend's birthday.

I would highly recommend CentralCrafts!

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Really happy!

Fantastic quality album, delivered amazingly quickly with good customer service when I had questions prior to ordering.

November 25, 2016
Unprompted review
Advertisement
Rated 1 out of 5 stars

Out of stock, rude on the phone - do not use

Started off so well, great looking product. After ordering my email stated out of stock, not ideal. Then calling to ask if this was the case and that needed for in a week, rude and unhelpful whilst suggesting my enquiry was erratic behavior.

God knows when I'll get my refund.

October 4, 2016
Unprompted review
CentralCrafts ® logo

Reply from CentralCrafts ®

Hi, Heidi. The website displays the stock status on the summary page, then again on product detail page. It then displays it in the cart and on the subsequent order form. As you noted we also let you know in the confirmation email. So, I am sorry if that was not clear. 

When you called it seemed as if you were in a little bit of a rush. I recall you said we had "taken your money" I tried my best to help you and as promised Charlotte refunded and cancelled your order within 5 minutes of our call ending.

Advertisement
Rated 5 out of 5 stars

Leather note book

This is a lovely product. It is for a 60th Birthday. I Just know she will love it. It is very well made I love it. And didn't cost the earth.
Thanks I will come back to you for that special birthday.

September 5, 2016
Unprompted review
Rated 5 out of 5 stars

Old-fashioned high quality

We've gotten high end albums for me (I do old-fashioned print, glue, comment albums) at a local luxury store. I chose to go online this time rather than wait for Christmas. This was the only site that had an equally large, leather-bound, beautiful album. Thank you, thank you!

September 1, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful album

The album I ordered was Italian brown calf's leather in an envelope style. It is beautiful to see, touch and smell. I ordered it to make a lasting momento of my recently departed dog and was able to get his name and dates embossed. The pages are thick and luxurious with good quality protective sheets between. The delivery was incredibly fast, especially as it was personalised. It was well packed and came in a protective cotton bag. Cannot fault the service, product or price (considering the quality). Thank you, I now have something to treasure always.

August 29, 2016
Unprompted review
Rated 5 out of 5 stars

Photo album

This is high quality and the material is stunning. The pages are of thick quality paper with sheets between each page. Lovely item,

August 25, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look