I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more
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The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more
PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
Company details
About Centralepneus.lu
Written by the company
Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.
Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.
Written by the company
Contact info
Luxembourg
- centralepneus.lu
4.4
Excellent
4K reviews
Asks customers to review
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Everything perfect
November 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sending to long
Sorry but i have wait 2 weeks for 2x tires
Normally max 4-5 days you send
October 21, 2025
Reply from Centralepneus.lu
We're really sorry for the delay you experienced with your tire order. Our standard delivery is usually within 4-5 days, and we regret that this wasn’t the case for you. To help us investigate this further and resolve your issue promptly, could you please open a ticket with our customer service? This will allow our team to access your order details directly and prioritize your case. Thank you for your understanding.
Delivery deadline missed
The tires arrived on the Monday instead of the previous week Wednesday - Friday as was confirmed. Thus the appointment with the garage for the Saturday had to be rescheduled. Other than that was smooth experience. Worked well to choose one of the partner garages indicated on the website
October 19, 2025
Reply from Centralepneus.lu
Thank you for your review and for highlighting the aspect you appreciated about our partner garages. We regret that the delivery did not meet the initially confirmed timeframe, which affected your appointment. Please open a ticket with our service after-sales team so we can investigate this matter further and work on preventing similar delays in the future. Your feedback is important as we continuously strive to improve our services.
Online order all good, contact with the garage less good
Online order all good. Price as well. However, the putting in contact with the garage could have been better.
November 2, 2025
Never saw a worst customer service in…
Never saw a worst customer service in my life. Ordered the wrong tires, they are still in the original packaging, they don’t want to replace them for the correct ones
October 18, 2025
Reply from Centralepneus.lu
Thank you for your feedback. We apologize for the inconvenience you've experienced regarding the tire exchange. We understand how frustrating this can be, and please be assured that your ticket has been prioritized for a quick review by our team. We appreciate you bringing this to our attention and are working to resolve your issue as swiftly as possible.
Cheap and fast
October 13, 2025
Best price and fast shipping.
October 17, 2025
All good and reliable
October 31, 2025
Had a smooth experience
Had a smooth experience. Used multiple times. No problem. Used garage Quaresma for installation
October 15, 2025
fast delivery
October 24, 2025
The quality
October 10, 2025
Great experience
Great tires, great price. The delivery was done 2 days after their expected delivery period
October 22, 2025
Would havé been Nice to receive notice…
Would havé been Nice to receive notice by sms of thé Time of delivery
October 16, 2025
Reply from Centralepneus.lu
Thank you for sharing your suggestion. Currently, our notifications are sent by email, but we appreciate your feedback and will certainly consider how we might improve our communication methods in the future. If you have any concerns about your current delivery or need further assistance, please feel free to open a support ticket so our team can help you promptly.
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