Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
staff where very help full and…
staff where very help full and informative new all the procedures and gave great advice
August 20, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
From first point of contact everything…
From first point of contact everything run very smooth until finishing
August 20, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service, very professional and friendly
Very friendly, helpful, explain everything, helped us anyway they could
August 14, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
…Very good experience.
Very thorough and efficient process everything explained to the letter ..docu sign was simple via Nivo...funds released as wanted..all in all a great experience and recommended.
August 1, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Great Customer Service
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product.
Great service using the comms portal where appropriate for speed and phone calls where more detail or understanding was required.
Would recommend if you need advise and support to make the right choice for you.
August 5, 2025
Unprompted review
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Clear concise information
Clear concise information, all staff I spoke to were easily understandable.
July 29, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent
Cannot recommend Central Trust enough, they were very easy to deal with and took the stress out of the process. Kept me fully up to date all the way through. The staff were amazing. Brilliant service.
July 7, 2025
Unprompted review
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent advice with zero pressure!
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obligation! From initial enquiry to funds being available took only 48 hrs
July 23, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Kept up to date with the process every…
Kept up to date with the process every step of the way and explained fully so understood what should happen next. Friendly and helpful staff.
July 18, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Friendly and professional service all the way!
The team were very thorough when making sure we had all the necessary information, reassuring us and answering any questions we had, taking care to make sure we understood every step of the way. They were very easy to talk to, and made what could have been quite a gruelling process relatively stress free, giving friendly and professional service all the way!
July 11, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Found very comfortable in discussions
July 3, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
They were very thorough and…
They were very thorough and informative.
They advised us and guided us though the whole process, made sure we knew everything before we proceeded.
June 27, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Brilliant service from start to finish
Brilliant service from start to finish. Such a wonderful team and replies were always very quick and helpful. Highly recommend.
June 23, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent service from start to finish
Richard and Stephanie went above and beyond to help us get the product we wanted. Lots of updates and communication throughout. I would recommend to anyone
June 11, 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Recommend
Found the staff helpful and reliable. Very patient and understanding re forms etc. Clarified and guided us through this.
June 5, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
Central Trust were brilliant to deal…
Central Trust were brilliant to deal with. I have a hearing problem and they went above and beyond to get an app that allowed me to communicate effectively. Would highly recommend Central Trust.
April 25, 2025
Reply from Central Trust Limited
Thanks so much for the feedback, we are delighted you had a great experience!
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