Cerebra Nootropics Reviews 

I'm still waiting for my parcel to arrive but I was provided with a tracking number right after my parcel was sent out. Super efficent customer service and my parcel was shipped the day after I made the money transfer 👌 thank you!

Got some problems with the payment, now everything is fixed.

Thank you for this great Support!

Excellent international delivery speed and quality of product. Will absolutely purchase from Cerebra again.

Order was delivered within two days, no problems whatsoever. Good service.

Got package, it is kinda ok... some capusles are broken, but most of them are fine

Ordered but was a problem with courier.

Left a review about order not received & customer service was prompt & apologetic in responding.

Very sincere so I took them up on the offer to reship.

Reshipped with different courier next day & tracking number sent to me same day.

Yeah happy enough.

Cheers.

Update: After my review support messaged me to apologise and resent my order. I got all products even the one that was not in stock when the conversation began.

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It's been 14 days since my order (167 €) and nothing has happened. I sent two emails asking for the tracking code and didn't get any response.
I am willing to update my review if they reply and my order arrives. But for now this has been a very disappointing experience.

I placed my order on 12th of April, on the 14th I get an email saying, that my order is now completed. Since then I have not received the package, tracking number or a reply to my emails.
EDIT: I was now contacted by the company, they gave me the tracking link and it appears, that DPD has received the package but for some reason it has never left Netherlands. They will reship my order tomorrow with another company and I was given a 10% discount code.
EDIT 2: It's been a week and I still haven't received a tracking link nor a reply to my email for a few days, it seems like the only way to get customer support is leaving negative reviews.
EDIT 3: Since they still hadn't shipped my package I asked for a refund, which I have since received, here's the discount code the gave me, I definitely won't be needing it: UMMUS10

I did a $240 order because when you sign up for the first time you get a 15% off discount when you sub for their letter and because it's so difficult to find quality suppliers. After paying with bitcoin, I got confirmation from the crypto system and yet when I go to the website, it states pending payment still, 4 days later. When I click on "pay" and hit bitecoin, it pulls up stating the invoice has already been paid. Yet I haven't gotten a confirmation email, haven't gotten anything. I wrote 2 emails to them, one from their site directly and one on my gmail account to their actual support email they listed. Neither emails responded back. I see a lot of people are complaining about the same thing. This is terrible customer service though, you guys seem legit but the lack of communication is definitely not good.

Update: I was reached out to on May 2nd regarding getting my order corrected and another email on May 3rd about my postal code is invalid, which may have been my own fault for including USPS's local code ontop of the normal zipcode.

Update again: I was reached out to again and verified it will be shipped tomorrow and they explained in detail what happened. After further review, I'd give them at the very least a 4/5 experience. After I receive my items I will update the review again and give a 5/5 if everything is in order. I appreciate the customer service they gave and explained everything in detail.

** UPDATE & REACTION **

After posting my review, the team got back to me literally within hours (5/04/22). They confirmed (and realized) that the original emails didn't contain tracking #'s, and also confirmed that the shipment had not arrived w/ DPD. They were reactive and pleasant, and offered to send me a replacement free of charge, as well as 10% off of my next order. They informed me that they would share the tracking # with me the following day (06/04/22).

Then, 2 days later (7/04/22), there was still no news from them. So again, I had to chase down my own order. Really annoying. They said it had been shipped and would send me the tracking # tomorrow (08/04/22). Still no news.

It's now been 13 days and 10+ emails since I ordered, and still have nothing. It's exhausting having to BEG for my order.. For a relatively large order and premium shipping, this is just awful service. In this time, I could've walked to their warehouse from my house and back – that would've been faster. Shipping from NL to BE, it's not even 150km.. I gave them another chance but honestly can't say I'll be doing that again, sadly.

****** ORIGINAL**********

I ordered from Cerebra Nootropics on 28/03 for a total order of ≈ 100 EUR. Immediately made the payment. At first I received a confirmation for my order, which was followed by another email soon afterwards that my order was "Completed".

However, neither the "Confirmation" email nor the "Completed" email had any details on the delivery tracking number. I've read that many people have encountered the same – it's strange that they don't just send that in the email immediately?

Either way, I wrote them and got a quick reply with the DPD tracking number. However, it's now been 8 days since the order, and there's been no update, no action, nothing on the progress of the order. DPD still claims it hasn't received the package yet, despite Cerebra sharing the tracking #.

I've sent them now, but haven't heard anything back. Feels a bit stupid, because it's literally shipping to Belgium, which is right next door. It shouldn't take more than 1 week to ship it (I would expect), and others on Trustpilot have already said that it got delivered after 3 days..

No confirmation email or tracking information. No product. It’s been a whole week with just auto emails and I’ve reached out to them over email and instagram over five times in the past two weeks. Frustrating since they have such positive reviews on them. Customer service needs to be amped up if they want to make sales.

18.3 Made order. Paid it. But so far i got no confirmation email, I've contacted them trough email if everything is alright but so far I'm without any response.

22.3 **EDIT** They reacted when I’ve written tis review quickly and I got my confirmation mail now.

29.3 ***EDIT*** I still didn’t get tracking number neither the order and they are not reacting to my emails.

*Last Update*
They contacted me yesterday after I lowered the stars here they said they will sent me tracking number but today order unexpectedly arrived but I never got the tracking number. Anyway happy with product they are legit and reliable I would say. Just the problems with auto emails.

The order has been delivered within 2 working days. The nootropic compound, hermetically sealed, is genuine and 100% effective. Excellent experience. Professional and trusty company.

Excellent company, my order was sent fast.
The product I purchased was the best quality and I am very happy with my purchase.
I am definitely coming back for additional orders in the near future.

The products are good, email support was fast. The transaction wasn't smooth at first so I didn't get the products as soon as expected. But iI think it was a random issue, they were reactive so I'd leave it at 5 stars.

I don't know what they sent me, but it isn't phenylpiracetam.