I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I h... See more
Company replied
I made such a great connection with my original provider and was extremely distraught she left the platform out of the blue. I was super nervous on having to build rapport with a new provider. Since c... See more
Company replied
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpa... See more
Company replied
Company details
Written by the company
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space. We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time. Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Contact info
United States
- 415-403-2156
- support@cerebral.com
- cerebral.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great listener
Great listener, love my therapist, and love that I can do it virtually from anywhere.
May 12, 2026
Unprompted review
Reply from Cerebral
Hello Dr. Shalini Ramjit,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
My first session was great
My first session was great. I felt very comfortable sharing my troubles and worked through the conversation to find a logical starting point. Highly recommend.
May 11, 2026
Unprompted review
Reply from Cerebral
Dear Craig,
Thank you for taking the time to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
Cerebral makes answering the tough…
Cerebral makes answering the tough mental health questions easy with knowledgable professionals and a user friendly platform.
May 4, 2026
Unprompted review
Reply from Cerebral
Hello Gerard,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Started off great and quickly became…
Started off great and quickly became TERRIBLE. Everytime I go to refill my medicine, they tell me my prescriber denied my request. Whenever you send your Dr. A message they never read it. Whenever you call customer support they never answer. I'm paying all this money for what exactly? To never be able to get my medicine and get no assistance. Literally use anything other than this
May 2, 2026
Unprompted review
Reply from Cerebral
Hello Malik,
Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of accessing your refills in a timely manner. Your well-being is our top priority.
To provide you with the best possible support, please look out for an email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Warm regards,
Customer Engagement Team, Cerebral
Bad service
Bad service. I have been working with their tech support for almost a month to just schedule an appointment. There is a glitch in their software that prevents me from paying through my insurance, and keeps trying to force me to pay their full price. It's horrible that their bad software and bad service has prevented me from scheduling therapy.
April 26, 2026
Unprompted review
Reply from Cerebral
Dear Rachel,
Thank you for bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused.
Please look out for an email update from the support team soon to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further!
Warm regards,
Customer Engagement Team, Cerebral
Unknowledgeable under trained service providers
Majority of providers are psychiatric nurse practitioners lacking in real world psychiatric care experience. They will refuse you treatment if you want more than very basic care for general depression or general anxiety. The service is a waste of money and you are better off going to seek real professional care.
April 17, 2026
Unprompted review
Reply from Cerebral
Dear Flavii,
Thank you for taking the time to express your concerns about your recent experience with your clinician. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. While we do have clinicians with a wide-range of degrees, certifications, and experience, your feedback is invaluable, and we are committed to understanding your perspective better.
Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
My therapist Lakeithia is top tier
My therapist Lakeithia is top tier, best therapist I’ve had across other platforms in the past!
April 3, 2026
Unprompted review
Reply from Cerebral
Hello Julia,
Thank you for taking the time to share your positive feedback about Cerebral! We're encouraged to hear that you had a good experience with your clinician, as our team consistently strives to provide high-quality care and service.
Please let us know if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Was Misled, then had my Time Wasted
Was misled the entire sign up process into thinking this was the place to go for ADHD medication but just like every other dime-a-dozen janky online mental health provider out there, they can only prescribe non-stimulants. If that works for you, great, but as someone who actually suffers from ADHD and needs effective medication, this was a waste of time and money and I'll never be back.
April 6, 2026
Unprompted review
Reply from Cerebral
Hello Caden,
Thank you for sharing your concerns about your medication. We sincerely empathize with your situation.
You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief.
Please look out for an email from our Client Engagement Team directly for further, specialized support. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Best regards,
Customer Engagement Team, Cerebral
Heard, respected, and helped
Cerebral makes ADHD treatment possible for me. Sean listens and helps me continue navigating my mental health with med management and discussing options. I appreciate the autonomy he gives me in being active in my own care.
January 16, 2026
Unprompted review
Reply from Cerebral
Dear Terra,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
Cerebral uses subversive, inaccurate statements on their website & take your money.
Prescriber could not help me. While Cerebral's Advertising says they work with ADHD issues, it does not say that Cerebral is not able to work with controlled substances. I am on adderall. I made this clear in my intake. It was not caught. Thus the 15 minutes I spent on the phone with the prescriber cost me the entire $160 that I paid to start the subscription as Cerebral does not do refunds. They are using all AI canned responses for all of their intake. There was no ability for their program to catch the key words Adderall and ADHD and respond with their inability to work with controlled substances. I would not have subscribed has I known that from the get go.
April 5, 2026
Unprompted review
Reply from Cerebral
Hello Patricia,
Thank you for sharing your concerns about your medication. We sincerely empathize with your situation.
You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief.
Please look out for an email from our Client Engagement Team directly for further support, and an important update. Your health and peace of mind are important to us, and we are here to help in any way we can.
Warm regards,
Customer Engagement Team, Cerebral
Was treated badly by therapists and…
Was treated badly by therapists and staff.
April 9, 2026
Unprompted review
Reply from Cerebral
Hello J R,
Thank you for taking the time to express your concerns about your recent experience with your clinician and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
Dystopian capitalist company
i’ve been going to cerebral for my medication for around 4 years. Always got my medication right and everything. Prescribers are decent. it’s hard to find one that actually helps and isn’t rushing you the whole time. I did have a problem with them though. I was going through a rough financial patch and couldn’t afford the $180 subscription for three months. I was out of my medication an withdrawling heavily to point where I had to go to the emergency room. I reached out to cerebral begging them to send an emergency refill because i was terrified of withdrawling and in good capitalism fashion they denied me and said no until i pay the $180. it was pretty dystopian and disgusting especially coming from a company that claims to “care about their patients mental health” yet have absolutely no consideration for their patients withdrawling. it’s an alright brand it’s just a typical capitalist company who doesn’t care about their patients at the end of the day! save your money because cerebral does not care if you’re withdrawing from the medication they provided to you! They also sent me an email around 1-2 years ago saying they were caught selling their customers data information and that they had to legally tell their patients. So that was also pretty disgusting ! They let me withdraw and also stole my data and sold it to god knows who. Beware
April 4, 2026
Unprompted review
Reply from Cerebral
Dear laly,
Thank you for sharing your concerns about your medication. We empathize with your concerns your well-being is our top priority. To provide you with the best possible support, please reach out to us at reviews@cerebral.com. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Also, Cerebral values customer privacy and regrets the potential disclosure incident reported in Mar. 2023. Cerebral has since enhanced our information security and technology vetting processes to mitigate the risk of similar incidents and recently resolved the FTC’s related investigation.Please contact legal@cerebral.com for additional information related to this incident.
Warm regards,
Customer Engagement Team, Cerebral
Rebecca listened to my concerns and my…
Rebecca listened to my concerns and my past history and got me on medication the same day for sleep and ptsd.
April 4, 2026
Unprompted review
Reply from Cerebral
Hello Brandon,
We appreciate your positive feedback about Cerebral!, and your clinician!
It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Finally found someone who made me feel comfortable
I have been searching for a psychiatrist for about three years, been through a few, this is the first time I felt genuinely comfortable, heard, and not judged. My guard was down immediately and that had not happened yet with the others. I’m happy I found cerebral
March 18, 2026
Unprompted review
Reply from Cerebral
Dear Lissette,
Thank you for choosing to share your positive feedback about Cerebral, and your clinician! We're encouraged to hear about your good experience with us, as our team consistently strives to provide high-quality care and service.
Please let us know if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
good listening skills from therapist…
good listening skills from therapist explained side effects of meds and why she chose the ones she did, respected and acknowledged the way that i felt instead of being dismissive and only trying to treat the illness instead of the person.
March 16, 2026
Unprompted review
Reply from Cerebral
Hello Misha,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Iliana Monzon has been an incredible…
Iliana Monzon has been an incredible support in my journey. She creates a safe, non-judgmental space where I feel truly heard and understood. Her guidance has helped me grow, set boundaries, and see things from a healthier perspective. I’m grateful for the progress I’ve made with her support and would highly recommend her to anyone seeking meaningful change.
November 28, 2025
Unprompted review
Reply from Cerebral
Dear Yarleny,
Thank you for choosing to share your positive feedback about Cerebral, and your clinician!
It's encouraging to hear about your incredible experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
My prescriber was great
My prescriber was great! She asked me relevant questions. Gave me great information and was super helpful! I really felt confident!
March 12, 2026
Unprompted review
Reply from Cerebral
Hello Maria,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Making the appointment was the hardest part
It was a little scary to open up to a stranger about why I needed mental health medication. But Cerebral lets you choose your own provider for a reason and making the appointment was the hard part. Showing up and advocating for myself turned out to be the easy part.
Fola was kind, compassionate, and let me lead the conversation unless she had an important question or something required by law. She listened without rushing me and I left feeling heard.
Both the platform and my provider got me back on the path to feeling like myself again. If you're scared to try, make the appointment. That's the hardest part.
March 3, 2026
Unprompted review
Reply from Cerebral
Dear Melissa,
Thank you for taking the time to share your positive feedback about Cerebral! We're encouraged to hear of your good experience with us, with both your provider and our platform overall, as our team consistently strives to provide high-quality care and service.
Please feel free to reach out if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I enjoyed using this platform
I enjoyed using this platform. I was wanting to start taking medication as soon as possible for my BPD. I was able to sign up for this platform, schedule an appointment and get prescribed medication all in the same day. It was a really simple and easy process.
February 25, 2026
Unprompted review
Reply from Cerebral
Hello Aciana,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I have been using Cerebral for years…
I have been using Cerebral for years and I have enjoyed the care I continue to get. The staff has always been great at listening to my needs and seems to genuinely care about helping me.
February 26, 2026
Unprompted review
Reply from Cerebral
Hello Amelia,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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