I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I h... See more
Company replied
I made such a great connection with my original provider and was extremely distraught she left the platform out of the blue. I was super nervous on having to build rapport with a new provider. Since c... See more
Company replied
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpa... See more
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Company details
Written by the company
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space. We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time. Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Contact info
United States
- 415-403-2156
- support@cerebral.com
- cerebral.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve just found Cerebral and am so…
I’ve just found Cerebral and am so thankful I did. My clinician was knowledgeable, listened, and most importantly, she was kind.
August 19, 2025
Unprompted review
Reply from Cerebral
Hello Amber,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Worth it
I've used cerebral off and on for years. It's convenient without feeling like you won't have your needs met. I recommend, especially if you don't have insurance.
August 19, 2025
Unprompted review
Reply from Cerebral
Dear Jasmine,
Thank you for taking the time to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Awesome
Awesome, all I had to do was talk to her about myself and she gave me medications that have actually helped me so I recommend 100%
August 12, 2025
Unprompted review
Reply from Cerebral
Dear Jade,
Thank you for sharing about your positive experience with Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
Cerebral is a very well put together…
Cerebral is a very well put together therapy platform. I’ve been using it for 8 months now and love it. Shoutout to my therapist, Stephanie Novak! I am extremely blessed to have her as my therapist. She is such a wonderful person and has helped me through so much! Extremely professional, personable and supportive!
August 18, 2025
Unprompted review
Reply from Cerebral
Hello Andrew,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I am uncertain if I will use them in…
I am uncertain if I will use them in the future. They are slow to respond if you need any documents or real support.
August 14, 2025
Unprompted review
Reply from Cerebral
Dear Ivan,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
This has been a true answer to prayer
This has been a true answer to prayer. Life was hitting me from all sides for so long and cerebral came I. Just at the right time. I have an amazing care team that truly invests themselves into getting my mental health back on track. My team is knowledgeable, light hearted when I need it, and keeps a safe space open for me when I need it. I HIGHLY recommend, especially if you are in a rural area or work like a normal person and getting into an office just isn’t possible. Now devil’s advocate, the app can be a true pain, like telling you you still have an appointment even though it’s been rescheduled. But don’t let that get in the way, I truly do not know where I would be mentally today without cerebral.
August 8, 2025
Unprompted review
Reply from Cerebral
Hello Catherine,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. We also appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. Please reach out to us at reviews@cerebral.com if you require technical support and we would be happy to help!
Warm regards,
Customer Engagement Team, Cerebral
Very good reliable .helpful
They very good reliable. Helpful. And they really care.
March 29, 2025
Unprompted review
Reply from Cerebral
Dear Mohemedno,
We thank you for taking the time to share your positive feedback about Cerebral! Our team strives to provide high-quality care and service to all clients, so hearing about your positive experience is encouraging.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you.
Best regards,
Customer Engagement Team, Cerebral
I love my therapist.
In my 49 years I have seen a few therapist and was really turned off by most of their strategies. But one day I was surfing Facebook and saw an ad for cerebral I decided I would give it a shot again. And when I tell you it changed my life. My therapist listens and we talk like old friends and I tell her my deepest secrets and I feel so safe when I’m talking to her. I open up to her and she makes me feel so energized and relieved and calm and all around feel better about myself when I hang up with her.
August 11, 2025
Unprompted review
Reply from Cerebral
Dear Eric,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
Dr. James Brown
Dr. James Brown and I have been working together for about 2 years now.
After multiple misdiagnosis from previous different psychiatrists… Dr. James Brown read me like a book within seconds. When I met the doctor, I was riddled with anxiety. Intrusive thoughts. Depression.
I was at a point where I never thought I could find happiness, or that there was a point to try to get better. Dr.Brown informed me on our first call that I have bipolar disorder, and although it was a hard pill to swallow… I researched the disorder, and I started to understand. I understood myself. Why I felt the way I did. He began me on medication after taking me off a medication that was making things worse.
2 years later, I am happy. My anxiety is low, and I have found ways to cope. I am not waiting for the pen to drop… where I fall back into feeling depressed and hopeless, but not knowing why... Overall, I feel better.
Cerebral (the platform) has been great… but it was Dr.Brown that changed my life. I am forever appreciative.
August 11, 2025
Unprompted review
Reply from Cerebral
Hello Journey,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
The therapist I had was amazing but the…
The therapist I had was amazing but the company dropped me as soon as they found out I had Medicaid. Even though I was paying out of pocket! (And the only reason they found out is bc I checked to see if the monthly fees would be covered by my insurance! What a mistake!)
When’s the next class action suit against them so they can count me IN.
Of course they post a kind reply here and ask me to email them. Basically there’s nothing they can do BUT I bet they won’t refund my monthly fees since I had Medicaid THE ENTIRE TIME I WAS SIGNED UP WITH THEM. So no, the situation was NOT resolved and I WILL be participating in the next class action suit against them. DO NOT REPLY or ask me for anymore info, Cerebral, unless you’re replying to say my refund is being processed.
August 10, 2025
Unprompted review
Reply from Cerebral
Hello,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
LOVE my mental health team!
I absolutely LOVE my mental health team here at Cerebral! My therapist was able to see me so quickly, there was no waiting for months. The psychiatrist was the same way! I got an appointment right away and was able to get started back on my meds very quickly.
August 6, 2025
Unprompted review
Reply from Cerebral
Dear Christina,
Thank you for choosing to share your positive feedback about Cerebral, and your clinicians! Our team strives to provide high-quality care and service, so it is encouraging to hear that you had such a good experience with us.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Highly qualified professional
Highly qualified professional, easy access. Covered by insurance. I’ve put off therapy for years because of obstacles to care. This platform has erased those obstacles and I’m on my way to recovery!!!
August 7, 2025
Unprompted review
Reply from Cerebral
Hello Paul,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Amazing experience.
I had tried in person therapy locally, but despite the kind nature of my previous therapist, I didn't get the help and support I needed. After looking up multiple online therapy options, Cerebral stood out the most to me. I was paired with Dr. Monzon and my experience has been absolutely wonderful. We've been working together for over a month now and I look forward to every session. She gives me great feedback, eye opening exercises, and asks wonderful questions that make me think and realize new thing.
August 6, 2025
Unprompted review
Reply from Cerebral
Hello J PM,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I love love love Dr K
I love love love Dr K. I could not have found a better person. So personable. So down to earth and can truly relate to me. Thx for everything. God bless.
July 8, 2025
Unprompted review
Reply from Cerebral
Dear Dee,
Thank you for taking the to time to share your positive feedback about Cerebral, and your clinician! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We are here to support you.
Kind regards,
Customer Engagement Team, Cerebral
I love love love Honeymae!!
I love love love Honeymae!!! I do not vibe much w therapists but I connected with her right away. She is such a great listener and she really cares!! I have learned so much from her - she has given me helpful tools to cope with anxiety and food disorder. Highly recommend.
August 5, 2025
Unprompted review
Reply from Cerebral
Hello Sonni,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Simply the BEST!!!
I've been working with Cerebral for just over 3 years now. I can't say enough good things about the entire team. They're convenient, quick, accessible and accepted by my insurance 😊 Megan Kenny, the prescriber I've been working with, has definitely made the most difficult time of my life so much easier! Thank you so much!
August 4, 2025
Unprompted review
Reply from Cerebral
Dear Eric,
Thank you for choosing to share your positive feedback about Cerebral and your clinician. It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
Cerebral has been a life-changer
Cerebral has been a life-changer. The ease of scheduling and the availability of the prescribers is what keeps me here!
August 5, 2025
Unprompted review
Reply from Cerebral
Hello Laurie,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Zero* Stars
Wish I could give this service a 0 star, I was wary about it due to Reddit reviews and their lawsuit history. I was shocked at how few questions I was asked by my provider before being prescribed double the recommended starting dose of a psych med with the possibility of serious side effects if not titrated slowly. (Standard 25 - 50 - 75 - 100mg increasing every 2 weeks) While I was prescribed 50 mg and told to increase to 100 at the end of week one.
On top of that, the service is quoted at $180 per 3 month period with a check in with your provider. What they do not add is that your “doctor” can schedule additional check ins seemingly whenever they choose. Each of these additional sessions will result in an $80 charge, if you’d like to cancel the check in it will be a $50 cancellation fee. So $180 per 3 months quickly can become upwards of $180 a month. I cannot warn against this service enough
July 17, 2025
Unprompted review
Reply from Cerebral
Dear Calico Jacke,
Thank you for bringing this to our attention. We sincerely apologize for the billing issues you encountered and we thank you for also sharing your concerns about your medication. We empathize with your concerns and understand the importance of getting a medication that is right for you.
Please look out for an email from our Client Engagement Team directly for further support. If you are unable to locate the email, please contact us at reviews@cerebral.com to provide more information so our dedicated team can work to resolve this matter as quickly as possible.
We also wanted to explain that if a session is rescheduled or cancelled at least 24 hours before the scheduled session, there is no added fee! More information on Cerebral’s current plan offerings can be located on our website at https://cerebral.com/.
Your satisfaction is our priority, and we appreciate your patience as we address this issue.
Warm regards,
Customer Engagement Team, Cerebral
Reply from Cerebral
Dear Tina,
Thank you for taking the time to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Life-Changing Support
Cerebral has been an amazing tool in helping me prioritize my mental health. Having convenient appointment times and easy access to care has made a huge difference in staying consistent with my mental health journey. The Cerebral app and website are super user-friendly—scheduling, messaging, and managing my care has been seamless.
My provider has been incredible—very communicative, empathetic, and genuinely supportive. I always feel heard and understood, which has made it much easier to open up and make real progress.
I’m really grateful I found Cerebral. It’s made mental health care feel approachable and stress-free. Highly recommend!
June 30, 2025
Unprompted review
Reply from Cerebral
Hi Tyler.
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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