Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... See more
Company replied
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gi... See more
Company replied
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
Company replied
Company details
Written by the company
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Contact info
2600 South Shore Blvd, Ste 302, 77573, League City, United States
- 877-207-0561
- ask@certapet.com
- certapet.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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It was very pleasant and easy…
It was very pleasant and easy communication with MSW LICSW Amanda Williams.
September 6, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your kind words! We’re so glad to hear that communicating with Amanda was pleasant and easy. We’ll be sure to pass along your feedback to her.
The therapist that I got (Haley) was so…
The therapist that I got (Haley) was so thorough and understanding. Would definitely recommend this service to others.
September 5, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your experience! We’re so glad to hear that Haley was able to provide such thorough and understanding care. We’ll be sure to share your kind words with her, and we truly appreciate your recommendation.
Thank you
Thank you for kindness, understanding and compassion. I’m a USN veteran & it’s hard to find someone that understands the situation.
September 4, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words, and most importantly, for your service. It means a lot to us to know you felt understood and supported—we’re truly honored to have been able to help.
She helped motivate me to go to therapy…
She helped motivate me to go to therapy on top of helping me with my cat
August 29, 2025
Unprompted review
Reply from Certapet
We truly appreciate your kind words. It means so much to know that our care made a difference for both you and your cat. Supporting your journey toward therapy is something we’re honored to have played a part in.
would recommend this service because it is fast, easy, and very professional.The process to obtain the emotional…
The process to obtain the emotional support certification for my cat was fantastic! It was quick, easy, and very professional. The staff made me feel comfortable and guided me through every step. I highly recommend this service to anyone seeking support for their emotional needs.
August 27, 2025
Unprompted review
Reply from Certapet
We’re so happy to hear that you had such a positive experience! Making sure you feel supported and comfortable while caring for your emotional needs is at the heart of what we do. Thank you for trusting us with both your wellbeing and your cat’s!
Mandi is always so nice and…
Mandi is always so nice and understanding.
August 23, 2025
Unprompted review
Reply from Certapet
We truly appreciate your feedback. It’s wonderful to know Mandi’s compassion and understanding made a difference in your experience.
I have not gotten approval yet but I had an amazing consultation
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gives me home and my therapist reminded me that I am not alone! I hope I do get approved for housing but having the legitimacy of the ESA is most important!
August 25, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your experience! We’re so glad to hear that your therapist has been such a source of support and reassurance during this transition. While housing approvals can take time, it’s wonderful that you feel comfort in having your ESA recognized. You’re not alone, and we’re here to support you every step of the way. 💙
Reply from Certapet
We truly appreciate your feedback. It’s wonderful to know our team was able to be both responsive and welcoming during your experience.
I had a great therapist
I had a great therapist! Great Customer service
August 21, 2025
Unprompted review
Reply from Certapet
We truly appreciate your feedback. It’s wonderful to know that both your therapist and our customer service team helped make your experience a positive one.
Very kind & understanding Doctor 🙏🏼💖
Very kind & understanding Doctor 🙏🏼💖
Thank you
August 16, 2025
Unprompted review
Reply from Certapet
Thank you so much for your heartfelt message! We’re so glad you felt cared for. It means everything to us that your experience with the doctor was kind, understanding, and supportive. We're always here for you and your furry loved one. 🐾
Ease of mind
Prairie was professional and caring through this experience. I have had anxiety, depression, and PTSD and this gave me ease knowing I can now have my companion with me.
August 13, 2025
Unprompted review
Reply from Certapet
Thank you so much for sharing this. We’re truly grateful to hear that Prairie was able to provide you with both professionalism and care through your journey. It means the world to us that you felt supported, and we’re honored to help make it possible for you to keep your companion by your side. You are not alone — we’re always here for you. 💙🐾
Certa pet has helped me continue to…
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
August 12, 2025
Unprompted review
Reply from Certapet
We’re so grateful you shared this. It’s incredibly meaningful to know that we could help you continue having your Service Dog by your side when you need her most. The comfort and support she provides in those overwhelming moments is invaluable, and we’re honored to be a part of making that possible. You and your companion deserve that peace of mind.
Simple process and positive experience
Simple process and positive experience
August 12, 2025
Unprompted review
Reply from Certapet
Thank you for the kind words! We're so happy to hear the process was simple and the experience positive. That’s exactly what we strive for every time.
So far I have good experience using…
So far I have good experience using them. I haven’t used my certificate yet though
August 4, 2025
Unprompted review
Reply from Certapet
Thank you for your feedback! We're so glad you've had a good experience so far. When you're ready to use your letter, we’re here to make sure everything goes smoothly. Don’t hesitate to reach out if you need any help along the way!
Best Service Ever!
Good service! The associate workers are perfect and take care of their customers serious! I love that I associated with CertaPet because they helped me and my family!
August 9, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! We’re thrilled to know our team could provide great service and care for you and your family. We’re grateful to have been part of your journey with CertaPet!
My person dr Montgomery is so nice and…
My person dr Montgomery is so nice and she listens to what I tell her. She always sends me website and lira of information about my disability.
August 7, 2025
Unprompted review
Reply from Certapet
We’re so glad to hear that Dr. Montgomery’s care and resources have been helpful for you. Thank you for sharing your experience. We’ll make sure she sees your kind words!
I felt through certapet
I felt through certapet, I was able to meet a very knowledgeable therapist who listens and gave me a great bump to start navigating through my anxiety & resources in order to do so.
August 6, 2025
Unprompted review
Reply from Certapet
We’re so happy to hear your therapist provided the guidance and resources you needed to start managing your anxiety. Thank you for trusting us and sharing your experience!
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all socie
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc.
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
July 25, 2025
Unprompted review
Reply from Certapet
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive.
We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community.
Thank you again for your honesty.
Overall great service and very rapid…
Overall great service and very rapid couldnt be happier with their services.
July 17, 2025
Unprompted review
Reply from Certapet
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that our fast service made a difference. Your satisfaction means the world to us, and we're always here whenever you need support. Thanks again for choosing us!
Reply from Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and the guidance helpful. Making things simple and clear for you is exactly what we aim for. If there's ever anything else we can do to support you, don't hesitate to reach out!
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