The company Cheats with pricing, £15/m paid year then automatically went up 29.50 without discussing. Boiler service Certificate requested and never provided one. When an emergency comes pipe line br... See more
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See what reviewers are saying
Wish I could put Zero Stars. Do NOT do business with this company it is a SCAM. Certi UK was Dissolved by Compulsory Strike Off in July 2019. The other trading names (HEC Facilities Ltd & E... See more
Doesn't offer annual payment service, only monthly. So can't get cheaper price by paying annually and peace of mind. Hard to find on Google, maybe Google only interested in large comparison sites. Fou... See more
Awful company took payment for excess at very beginning of December and just into New Years and still no plumber. Had issues during the year also so nothing to do with Christmas. Also waiting for avai... See more
Company details
Contact info
Suite 6, Vincent House, 136 Westgate, WF2 9SR, Wakefield, United Kingdom
- 0333 339 0009
- enquiries@certi.uk
- certi.uk
1.4
Bad
711 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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complete waste and rip of company
complete waste and rip of company
customer services is ridiculous.
DO NOT USE
November 25, 2019
Unprompted review
A+ cover engineer was fast and…
A+ cover engineer was fast and efficient, would highly recommend.
November 21, 2019
Unprompted review
I have a policy with Certi and they are…
I have a policy with Certi and they are refusing to send an engineer out as a result of my heating and hot water not working properly. This is despite the fact that I have cover for them to do so.They seem to have arbitrarily assessed the fault without actually having someone inspect it. The result of this has left my heavily pregnant wife and elderly parents without sufficient heating or hot water.
November 20, 2019
Unprompted review
Good offering for good price
Good offering for good price
We haven't yet required the services but having just signed up the prices are very competitive for a great offering - hope the service is just as good!
November 20, 2019
Unprompted review
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Great online service
Great online service, much cheaper than British Absolutely Gash
November 19, 2019
Unprompted review
I can’t fault the service received…
I can’t fault the service received after my emergency boiler breakdown last night. Boiler man arrived in around 2 hours and fixed my boiler in about 10 minutes.
November 19, 2019
Unprompted review
Quick and good service
November 19, 2019
Unprompted review
Great service a easy too
November 17, 2019
Unprompted review
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Easy to set up
Only just registered with Certi UK but the cover is amply adequate at a reasonable cost. Setting up online was so easy.
November 17, 2019
Unprompted review
By default you selected another of my…
By default you selected another of my email addresses to the one I used on my application (although both are valid).
By default you selected another start date to the one I requested meaning I now have to change it
November 14, 2019
Unprompted review
Straight forward to sign up
Straight forward to sign up, hope I don’t need to use the cover though!
November 12, 2019
Unprompted review
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Hi I am a new customer
Hi I am a new customer, found the process of joining Certi UK easy and customer service was most helpful ! would recommend this company to anyone !
Mrs Davna Bannister
November 12, 2019
Unprompted review
Reply from Certi UK
Thank you Mr & Mrs Bannister, it's fantastic to hear that you had a great customer service experience whilst signing up and we thank you for your 5 star rating.
We invest greatly to ensure we provide customer service of the highest standards and are always looking for ways to further improve our service levels.
We really value your feedback and will be sure to pass it on to all involved.
Thank you once again.
I spoke to a lovely lady when…
I spoke to a lovely lady when requesting my free boiler service and I received contact the very next day from the service engineer who arranged for the boiler to be serviced today. The engineer arrived today to complete and I couldn’t be happier.
November 11, 2019
Unprompted review
Reply from Certi UK
Thank you Ms Bailey, it's great to hear that you are happy with both our customer service and the boiler service provided and we thank you for your 5 star rating.
Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is maintained and continues to work efficiently throughout the winter months.
We greatly value your feedback and will be sure to pass it on to all involved.
Thank you once again.
Good price and will recommend!
November 11, 2019
Unprompted review
Emergency attendance
We had a electric breakdown on Saturday, the electrician attended quickly and solved the problem.
November 11, 2019
Unprompted review
Reply from Certi UK
Thank you Ms Underwood , it's great to hear that you are happy with the service provided and we thank you for your 5 star rating.
Our fantastic network of engineers are always on hand to ensure your emergency is taken care of as swiftly as possible.
We greatly value your feedback and will be sure to pass it on to all involved.
Thank you once again.
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Phone was answered immediately and gent…
Phone was answered immediately and gent on the other end was very friendly.
November 11, 2019
Unprompted review
Reply from Certi UK
Thank you Mr Campbell, it's fantastic to hear that you had a great customer service experience whilst signing up and we thank you for your 5 star rating.
We invest greatly to ensure we provide customer service of the highest standards and are always looking for ways to further improve our service levels.
We really value your feedback and will be sure to pass it on to all involved.
Thank you once again.
The website was easy to use
The website was easy to use and the content was easy to understand. I can’t fault it.
Of course, the most important thing is that the service is ideal for us - and very good value for money
November 8, 2019
Unprompted review
Free boiler service completed
Free boiler service completed, thank you for the past year.
November 8, 2019
Unprompted review
Reply from Certi UK
Thank you Ms Holmes, it's great to hear that you are happy with the boiler service provided and we thank you for your 5 star rating.
Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is maintained and continues to work efficiently throughout the winter months.
We greatly value your feedback and will be sure to pass it on to all involved.
Thank you once again.
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