Certus AI Reviews 

We rely a lot on phone orders for takeout, and with just one girl handling both calls and in-person customers, things used to get pretty hectic. I kept hearing from customers that our staff rushed them on the phone or even came off as rude. Since we got Certus AI, those issues have pretty much vanished, and our team can now focus on giving our in-house guests the attention they deserve. Thank you Isaac and the rest of the team

I've had a fantastic experience with Certus ai. In the beginning, their team did have some trouble getting the AI to learn and understand my menu, since it has over 120 items, with lots of customisations for customers to make. But after they figured that out I've got nothing but good things to say. The AI makes me thousands of dollars a month from upselling and is saving my front of house dozens of hours that they would spend taking repetitive calls.

Running an American diner means I do a bit of everything—managing, hosting, and taking most of the calls. I was getting 30–40 calls a day (even more on Saturdays), and it was just too much. I first tried an IVR system, but my customers weren’t having it, and then I gave PopMenu a shot. Unfortunately, it didn’t offer the customization I needed or work with our reservation system. Then Certus AI stepped in and nailed it. After a few initial hiccups, the system’s been running smoothly for the last 2 months. They even added a new feature for free. I honestly can’t imagine running the diner without it now.

Very happy with Gurveer and everyone at Certus AI. We do reservations, takeout and delivery so I will say that I was very concerned as to how the AI would handle all those scenarios, but at this point I can confidently say it does it better than my staff ever could. The team is professional, seem to be working 24/7 and have not dropped in the quality of their support once they got me up and running.

I've been using this AI system for the past 4 weeks at my pizza takeaway and delivery restaurant. Our customer base is mostly older and they prefer to call in their orders rather than using online options. Previously, our college staff sometimes missed calls when busy with in-person customers, but now the system handles the calls and inputs orders directly into our POS and printer. We did face a delay at the start due to our older printer not being compatible, but the company resolved this by providing a new printer at no extra cost. Isaac and the rest of the team are great. Love this system!