2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz... See more
Company replied
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Review summary
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Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account. Christian explained to me what... See more
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different... See more
Company replied
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Company details
- #101 of 251 best companies in Non-Bank Financial Service
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
- Leave us a review
- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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EVERYTHING IS ALL GOOD
May 29, 2026
Customer service representative was…
Customer service representative was very knowledgeable and she helped me to resolve my issue.
May 27, 2026
When I finally got through to a…
When I finally got through to a representative, after having my calls dropped twice, she was able to delete the bank from which the automated payment would be taken. I was shocked to receive the email informing me that the account which was closed and paid in full last August would be charged again. The representative did a very good job. She was extremely professional and had excellent communication skills.
May 26, 2026
CHRISTIAN WAS HELPFUL & KIND
Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account.
Christian explained to me what I could expect closing my account. What remaining fees would be. The end of an annual fee. And continuing use of my mobile app for making payments.
May 25, 2026
The young lady that helped me was very
The young lady that helped me was very, very, very helpful. She was very professional great customer service.
May 25, 2026
They handled my problem fast
They handled my problem with grace and fast. How no trouble understanding what the issued was and they solve it easily and fast.
May 24, 2026
The representative was easy to talk to…
The representative was easy to talk to and understood my issue.
May 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The kind
The kind, thoughtfulness and professionalism of Mr Williams to explain the way payments work
May 21, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
The customer service rep was excellent
The customer service rep was excellent. She respected my time and was very professional. And was able to handle request with one call.
May 20, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Excellent experience with customer…
Excellent experience with customer service very helpful and understanding I i highly recommend this credit card company they work with you thank you again
May 20, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Excellent Customer Service
The representative was courtesy, friendly, knowledgeable, and professional.
May 19, 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Agent answered all my questions with…
Agent answered all my questions with explanations and recommendations which were greatly appreciated.
May 19, 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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