Cutting Edge Skirting Reviews 61

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Excellent service. 4th order of skirting, architrave and dado rails. All delivered on time, as expected and to the same high standard as previously. Prices are brilliant too and the office staff and o... See more

Rated 1 out of 5 stars

AVOID THIS COMPANY Paid for speedy delivery … it didn’t arrive. Had someone booked in to do the job so had to go out and buy different moulding. Arrived a week after it was supposed to. Have email... See more

Rated 5 out of 5 stars

Ordered a set of skirting boards for our new extension, come well packaged and on time as advertised. I'd highly recommend cutting edge whole process was nice and straightforward!

Company replied

Rated 3 out of 5 stars

Revised my review as I did eventually receive the skirting. The quality of the skirting is sound and exactly as expected, well packed and no damages. Prices are very competitive too!. Would... See more

Company replied

Company details

  1. Building Materials Supplier

Written by the company

Cutting Edge Skirting is a manufacturer that suppliers both trades and public via our showroom in Cradley Heath or online at ceskirting.co.uk. We supply the following products in MR MDF: Skirting Board, Architraves, Wall Panelling, Windowboard, Door Linings, Dado Rails, Picture Rails, Plinth Blocks. We offer free delivery , fast delivery and express delivery. Nationwide Delivery


Contact info

3.5

Average

TrustScore 3.5 out of 5

61 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY
Paid for speedy delivery … it didn’t arrive. Had someone booked in to do the job so had to go out and buy different moulding. Arrived a week after it was supposed to.
Have emailed company several times as well as call them but they won’t collect the now surplus moulding/ refund me.

February 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. 4th order of skirting, architrave and dado rails. All delivered on time, as expected and to the same high standard as previously. Prices are brilliant too and the office staff and owner/manager went above and beyond in topping up an order for me. Would definitely recommend.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

DAMAGED AWFUL CUSTOMER SERVICE

Ordered skirting boards with paid expedited delivery so they would arrive in time for a carpenter - they arrived 9 days later instead. Multiple boards arrived damaged and unusable (photos provided at the time). I was told a refund would be issued for the damaged boards and delivery, but despite repeated emails over several weeks, the refund has still not been processed. Communication has been inconsistent, with promises made but no follow-through. Overall, late delivery, damaged goods, and ongoing issues getting the agreed refund.

EDIT: I placed my order on the 5th January and my order was delivered on the 14th so 9 days. This is significantly later than the FAST delivery I paid extra for so even if it is 7 working days this is beyond the timeframe of the expedited delivery service I paid for. I accepted your partial refund as my uncle had flew over especially from Ireland to fit, which I explained, and had no other choice but to fit. Even though I still think a full refund is necessary as I now have to see damaged skirting boards throughout my house due to your company’s lack of care, I settled for a partial refund + delivery refund however as I’m still stating, I have never received.

Receipts are attached

Invoice Number: 41919
Order Number: 118517
Order Date: 5th January 2026
Thanks for your order, this will be delivered Wednesday 14th January.

Email chain:

Me: (30th jan) If you can refund the 2 boards and delivery that’s fine.

Chloe Louise (CE skirting) : Good morning,

Yes, I can only refund from what you have sent images off. Just to confirm I have already requested this for you, and for the delivery.

Best Regards,

Chloe Louise

Cutting Edge Skirting.

I suggest your revise your review

EDIT: I placed my order on the 5th January and my order was delivered on the 14th so 9 days. This is significantly later than the FAST delivery I paid extra for. I accepted your partial refund as my uncle had flew over especially from Ireland to fit, which I explained, and had no other choice but to fit. Even though I still think a full refund is necessary as I now have to see damaged skirting boards throughout my house due to your company’s lack of care, I settled for a partial refund + delivery refund however as I’m still stating, I have never received.

Receipts are attached

Invoice Number: 41919
Order Number: 118517
Order Date: 5th January 2026
Thanks for your order, this will be delivered Wednesday 14th January.

Email chain:

Me: (30th jan) If you can refund the 2 boards and delivery that’s fine.

Chloe Louise (CE skirting) : Good morning,

Yes, I can only refund from what you have sent images off. Just to confirm I have already requested this for you, and for the delivery.

Best Regards,

Chloe Louise

Cutting Edge Skirting.

January 5, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Good afternoon,

Thanks for your review and as per my previous emails sorry that you received your order damaged, we accept that the order was late but not by 9 days.

Order date: 5th Jan 2:41pm
Delivery Service (3-6 working days)
Delivered: 14th Jan 11:02am
Delivered 7th working day after order

We tried to resolve this issue as soon as possible and offered replacement boards for the damage that you had received but you didn't want that. My colleague offered to get the boards collected so we could issue a refund however you just wanted a refund for your full order without returning the skirting boards, we cant issue a refund if we don't get the goods back as we cant claim for the damage from the courier.

Had we had it back then of course a refund would have been processed. If on the rare occasion goods do get damaged in transit we always offer replacements so our customer can get their job finished. They get prioritised in our production and despatch, Providing we are able to collect the goods in question a refund will get processed, this was offered to you.

I am sorry that the goods arrived a day late and with damage, order are wrapped and packaged to avoid transport damage. We have taken steps internally to remedy this issue further and are proactively moving transport in-house to better control the delivery success rate, both on lead time and reduced transport damage fronts.

I request that you revise your review as your claim of the order turning up 9 days late just isn't true.


Thanks,

James
Cutting Edge Skirting

Rated 5 out of 5 stars

Great service and quality product

Great service and quality product! I ordered the skirting boards for next day delivery and everything was delivered hassle free. Will definitely use again.

January 23, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Liam,

Thanks for your review, glad to hear you are happy with everything and we hope your project looks great!

Thanks!

Rated 5 out of 5 stars

Fantastic company

Fantastic company, have used for years high quality and always on time.

January 21, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Gurpreet,

Thanks so much for leaving a review, we look forward to supplying your next build!

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Rated 5 out of 5 stars

Couldn’t have asked for a better…

Couldn’t have asked for a better service! Next day delivery! Would definitely order from these guys again ! Thank you 👍

December 11, 2025
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Paman,

Thanks so much for your order!

Rated 5 out of 5 stars

Straightforward Order!

Ordered a set of skirting boards for our new extension, come well packaged and on time as advertised. I'd highly recommend cutting edge whole process was nice and straightforward!

January 12, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Josh,

Hope the new extension looks amazing! Thanks for the order.

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Rated 5 out of 5 stars

Really impressive stuff

I ordered several times from this company and they never disappoint, all the skirting, architrave and mouldings for panelling were packaged nicely and safely, really impressed with the quality of service.. will definitely recommend them to everyone.

January 27, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Yoeal,

Thanks for your kind words, we look forward to seeing the finished pictures of your latest project! That wall panelling will look amazing!

Rated 3 out of 5 stars

Great if delivery times can be improved.

Revised my review as I did eventually receive the skirting.

The quality of the skirting is sound and exactly as expected, well packed and no damages.

Prices are very competitive too!.

Would of been a 5 star rating if delivery didn't take over a month.

January 1, 2026
Unprompted review
Cutting Edge Skirting logo

Reply from Cutting Edge Skirting

Hi Neil,

Apologies you haven’t received your order yet, we did put as much information on the website as possible confirming that we were closed over Christmas and new year and that this would affect the lead time. The review email goes out after 10 days of customers ordering which for every other part of the year is fine, you can see the 1000+’reviews on our website for reassurance.

I’ve looked into your order and it was scheduled to be loaded on a vehicle yesterday to be delivered today. I will be able to confirm your delivery date Monday when back in the office.

Have a good weekend.

James
Cutting Edge Skirting

Hi Neil,

As above your order was delivered. Can you look at revising your review? We're sure your mouldings will look great when fitted! Thanks

Rated 1 out of 5 stars

Had to order 3 meters of skirting as…

Had to order 3 meters of skirting as was short by 2 metre had to place an order of over £30 or else they won’t send total bill for 3 meters would have been £80 the reviews on here I wished I looked at before ordering first time round

August 21, 2025
Unprompted review
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Rated 3 out of 5 stars

Ok but could be better

The ordering process was straightforward and payment was taken again without issue. I then received an email telling me that my order was being made and I would be informed when it was being delivered. I chose the 3-5 day delivery option and it was delivered on the sixth working day. One slight blemish to one length of architrave, but nothing I can’t work around.
Overall experience, could be better.
I tried phoning to chase the order but kept receiving we are busy message.
No reply to emails but did get the notification that it had been dispatched.
Could have done with an estimated delivery time by DX but their driver unloaded to a good place given it was drizzling.
So in conclusion. Price was the best. Service and communication are poor. Delivery was ok.
I wouldn’t go as far to say avoid or I wouldn’t use again, but I would allow more time for delivery

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered Hampton MDF Skirting Board

Ordered Hampton MDF Skirting Board, 64 meters. Paid extra money for next day delivery but got delivered after 3 days.
Upon arrival my fitter told me this is not the right width. Immediately called the customer service and I was told this Skirt board is non refundable

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Good product

Order (two different types of skirting) arrived as specified and on time. Well packed. Actual product exactly as described. Would use again.

December 16, 2024
Unprompted review

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