We had a leak from the cistern in our bathroom which we first noticed over a bank holiday however by the following day it had become considerably worse. I spoke with Direct Line as an emergency on our... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They are very good. Fast response, take care of problems with my property, dealing directly with tenants. Not like other home emergency company who are quick to take money but when it comes to providi... See more
Prompt response to my kitchen drain blockage. 1st plumber sent couldnt fully deal with the problem,so arranged for someone else to come out,the following morning.This was an urgent need under stressf... See more
The service was prompt and professional. I had a home emergency (leaking water tank) and I was given a time window of when the plumber/heating engineer would attend. On arrival I was told that the tan... See more
Company replied
Company details
Written by the company
CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.
Contact info
East Building, Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0343 227 2362
- cet-uk.com
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Cet are excellent
Cet are excellent. I called them at 4.30 p.m. on Bank holiday Saturday and their engineer arrived at 10 a.m. on Bank holiday Sunday. They are extremely efficient and keep you fully informed throughout the process. I highly recommend them.
May 24, 2026
Unprompted review
Reply from CET
Hi, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
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Very good,solved the problem,and let us…
Very good,solved the problem,and let us no what was causing it,very helpful too great on the phone and very polite and everything
May 19, 2026
Unprompted review
Reply from CET
Hi ,Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Not worth even one star.
Not worth even one star.
Logged a claim 24 hours later issue still remain inspite having the home emergency cover.
The contractor plumber called to say he’s stuck in traffic and was given the wrong address. CET say they have the correct address and was shared. Upon questioning now it becomes the Plumber couldn’t access the property. Is it access , address or traffic?
The plumber could call to say he can’t attend due to incorrect address but couldn’t call me to get the right address if he was genuinely assigned or wanted to fix the issue?
Or just didn’t want to do the job, today.
You pay for a service you don’t get it value in return and this is poor zero star service
May 23, 2026
Unprompted review
Reply from CET
Hi Jeet, thank you for taking the time to provide your review and I am sorry you are unhappy with the level of service you received on this occasion. I have raised an official complaint with our Customer Relations Team. I have ensured they have been made aware of your comments, and they will be in contact to discuss your concerns in more detail.
Quick and easy
Quick and easy to make my breakdown claim. Regularly kept informed of progress
May 17, 2026
Unprompted review
Reply from CET
Hi, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Reply from CET
Hi Victoria, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
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told an engineer would be with us…
told an engineer would be with us between 12 and 5pm only by phoning them I was told the engineer cancelled the appointment and I would be allocated a new appointment seeing that our electricity had been off since 3am l would have thought l might have been a bit of a priority after kicking yp a fussa engineer arrived at 6.30
May 20, 2026
Unprompted review
Reply from CET
Hi , thank you for taking the time to leave a review. I am sorry you were unhappy with the level of service you received during your Home Emergency. If you could kindly update your review with your claim reference number, we will be happy to look into your concerns further.
Excellent service and quick response
Excellent service and quick response
May 20, 2026
Unprompted review
Reply from CET
Hi Sunil, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.
Blocked toilet , which was backing up
Prompt service and unblocked bathroom toilet and waste pipe on visit
May 20, 2026
Unprompted review
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This was my first claim since using…
This was my first claim since using intelligent insurance. My claim was dealt with in a reasonable time frame and resolved in a couple of days. Overall It was a positive experience and I would recommend this company to friends and family.
May 18, 2026
Unprompted review
High quality service offfered
High quality service offfered on a timely basis.
May 15, 2026
Unprompted review
Reply from CET
Thank you for your great review, we appreciate you taking the time to let us know about your experience.
Easy process and helpful and…
Easy process and helpful and experienced engineer-great service
May 16, 2026
Unprompted review
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CET were arranged by my insurance…
CET were arranged by my insurance company and I was really impressed with the speed of the service. The plumber arrived in under two hours and sorted the problem within 15 minutes. He was professional, efficient and got everything working again quickly. Would definitely recommend.
May 15, 2026
Unprompted review
The locksmith was very courteous and…
The locksmith was very courteous and professional. Job was completed swiftly.
May 15, 2026
Unprompted review
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Excellent response time to a leaking…
Excellent response time to a leaking joint/ valve leaking from upstairs to kitchen
May 14, 2026
Unprompted review
Radiator leak
Quick response. Fixed the leak in radiator. Polite and friendly plumber.
May 14, 2026
Unprompted review
No emergency cover whatsoever
My boiler broke down 10 days ago. An engineer came two days later. Since then it has been a catalogue of errors and endless apologies. They have not contacted me ONCE in all this time, even though they promise to each time I call. My case has been 'escalated' that many times I've lost count - and still no response. Have now given them an ultimatum: sort it or we're off to court.
May 4, 2026
Unprompted review
Reply from CET
Hi there, Thank you for taking the time to provide your review and I'm sorry you were unhappy with the level of service you received. I understand your concerns were raised with our Customer Relations Team and have since been escalated to your insurer to complete a full investigation. We have taken onboard all comments, and we appreciate your feedback.
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