CETA Insurance Reviews 

3,113
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for their remarkable patience and dedication, making insurance policy renewals exceptionally simple and completely stress-free. Many consumers point out that finding highly competitive prices and receiving thorough, clear explanations makes the overall purchasing process much easier. Some reviewers were not happy with the automated phone system, noting it was quite frustrating to navigate and unnecessarily delayed reaching the right department. A few customers also mentioned communication challenges, experiencing difficulties with missing documents, delayed policy responses, or unhelpful support interactions overall.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting how polite, knowledgeable, and... See more

User experience

Consumers find user experience to be positive, highlighting simple navigation, easy-to-understand quotes, and... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful and... See more

Service

Users describe positive interactions with service, highlighting competitive pricing and helpful agents who... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and affordable deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care and attention to detail were excellent. It was a pleasure to find someone who had the time and interest to talk me through my new home insurance policy. Xander was outstanding: polit... See more

Company replied

Rated 5 out of 5 stars

Today Becca helped me to purchase Insurance for my late husband's boat, that I have inherited. Not knowing what I was asking for she helped me by speaking more slowly, explaining clearly, being patie... See more

Company replied

Rated 5 out of 5 stars

A real person at the end of the phone, and very pleasant too! Made landlord insurance for three properties very straightforward noting lenders on each. Excellent prices (discounted as more than one).... See more

Company replied

Rated 5 out of 5 stars

Spoke Becca today to renew boat insurance with CETA INSURANCE .what an excellent experience. BECCA was brilliant very friendly and helpful and sorted my insurance out. Thank you very much 👍 😊. Mike... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(3,113)

1,048 reviews in the last 12 months

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Rated 5 out of 5 stars

easy to use and get the information i…

easy to use and get the information i wanted into the quote less generic than others

September 15, 2026
CETA Insurance logo

Reply from CETA Insurance

We're so pleased to hear that you found our process easy to use and that you were able to get the information you needed. Thank you for your valuable feedback!

Rated 5 out of 5 stars

Today Becca helped me to purchase…

Today Becca helped me to purchase Insurance for my late husband's boat, that I have inherited. Not knowing what I was asking for she helped me by speaking more slowly, explaining clearly, being patient. Thank you so much Becca. Kind regards.

September 14, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We are so glad to hear that our team provided such a positive and supportive experience during a difficult time. We always aim to offer clear and patient assistance, and we appreciate you sharing your kind words.

Rated 5 out of 5 stars

Gold star

I was happy with online quote, but Mateo made my life much easy
He was very helpful, explained in simple language. Excellent service.

September 14, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We're so glad to hear that a member of our team made your experience easy and provided excellent service. We appreciate your kind words!

Rated 5 out of 5 stars

Great

Easy and helpful

September 13, 2026
CETA Insurance logo

Reply from CETA Insurance

Many thanks for taking the time to leave us this review

Rated 5 out of 5 stars

Very fast great price

Very fast great price

September 12, 2026
CETA Insurance logo

Reply from CETA Insurance

We are so glad you enjoyed our fast service and competitive pricing. We appreciate your positive feedback!

Rated 4 out of 5 stars

Policy explained very clearly by your…

Policy explained very clearly by your rep Xander,who was most helpful throuhghout,

September 12, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We are so pleased to hear that your experience with us was positive and that our representative was able to provide such clear and helpful assistance. Your kind feedback is greatly appreciated!

Rated 5 out of 5 stars

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September 11, 2026
CETA Insurance logo

Reply from CETA Insurance

Many thanks for taking the time to leave us this review

Rated 5 out of 5 stars

Complete satisfaction

Initial consultation with William resulted in call back from Innocent. Everything explained in detail in a comprehensive manner. Extremely helpful and total satisfaction achieved. Impressed.

September 11, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We are so pleased to hear that our team provided such a comprehensive and helpful explanation, leading to your total satisfaction. Your positive feedback truly means a lot to us.

Rated 5 out of 5 stars

It was straight forward to get to a…

It was straight forward to get to a member of your team and Yolanda was very helpful in getting a quote for my property. She also found me a good priced insurance quote which I have taken now.

September 10, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We're delighted to hear that our team member was helpful in providing a quote for your property. It's wonderful that you found a well-priced insurance quote that met your needs.

Rated 5 out of 5 stars

Quick and helpful once I got through

I could not do what I needed to on-line as kept giving me an error message then had trouble with the automated phone system but once I got through Bashnee was very helpful and quickly sorted my renewal

September 11, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced online and with our automated system. We are glad Bashnee was able to assist you efficiently with your renewal. We are always working to improve our services.

Rated 1 out of 5 stars

Scam through Compare insurance website!

Never heard or dealt with this company, suddenly got a direct debit taken for a policy that I have no memory signing up to. Apparently when searching and comparing deals on the Compare landlord insurance website, it automatically sign you up for the policy!
Never received any emails with the policy wording or anything, just a payment taken by DD. Look like a scam!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional conversation and…

Very professional conversation and dealt with my payment promptly.

September 11, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We're so pleased to hear that you had a professional conversation with us and that your payment was handled promptly. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great and easy to set up

Great and easy to set up

September 10, 2026
CETA Insurance logo

Reply from CETA Insurance

We're so glad to hear that you found the setup process to be both great and easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Spoke Becca today to renew boat…

Spoke Becca today to renew boat insurance with CETA INSURANCE .what an excellent experience. BECCA was brilliant very friendly and helpful and sorted my insurance out. Thank you very much 👍 😊. Mike

September 10, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We're so happy to hear about your excellent experience with us! We truly appreciate your kind words and are delighted we could assist with your boat insurance renewal. Thank you for your positive feedback.

Rated 5 out of 5 stars

Fast application

Fast application. And a very reasonable price

September 10, 2026
CETA Insurance logo

Reply from CETA Insurance

We're so glad you found our application process fast and our pricing reasonable. Thank you for your kind words!

Rated 4 out of 5 stars

Wendy was very thorough and covered…

Wendy was very thorough and covered everything necessary

September 10, 2026
Unprompted review
CETA Insurance logo

Reply from CETA Insurance

We're so pleased to hear that our service was thorough and covered everything you needed. Thank you for sharing your positive experience with us!

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