CEWE Reviews 1,086

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the prints and products, often highlighting the incredible resolution and vibrant colors. Many people appreciate the wide range of design choices and the ease of use of the platform, making the creation process enjoyable and straightforward. Reviewers frequently mention the quick turnaround and timely delivery, with many expressing satisfaction with the overall user experience. However, some customers also noted issues with delivery, particularly when express shipping was paid for, leading to missed occasions. A few other people also felt that the product quality was not always consistent, citing instances of thinner paper, damaged frames, or printing flaws like incorrect cropping or color hues. There were also occasional reports of difficulties with the ordering process, such as payment issues or problems uploading photos for new projects.

What people talk about most

Quality

Users describe positive interactions with quality, with many reviewers expressing delight and satisfaction... See more

Product

Clients share positive opinions on product quality, with many expressing delight and satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the quick delivery times, some... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and comprehensive... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction, planning to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good with the quality of the print and the timing of the order. The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids e... See more

Rated 4 out of 5 stars

I have been using your expertise for my family year book, for quite a few years now and have always found it to be excellent.However this year I seem to have got different paper - much thinner, not as... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better... See more

Rated 5 out of 5 stars

Easy to use interface, quick delivery, and high quality. Definitely worth it. Only tiny criticism is that when connecting Google photos, there seems to be a limit on how many you can upload at a... See more


Company details

  1. Photo Printing Service

About CEWE

Written by the company

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Lovely memory book

My Photo book turned out great. The Cewe website was easy to navigate and design your own pages. It's hard to visualise though how big the A4 portrait format will look on a small screen and get the font size right. It's a great way to present your best photos.

February 10, 2025
Rated 2 out of 5 stars

Not impressed

Received album however 6 out of 24 photos had heads chopped out really unimpressed and will not use this service again.

February 24, 2025
Unprompted review
CEWE logo

Reply from CEWE

Dear Catherine Murtagh

We are sorry to hear that you were not completely satisfied with our service.

We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.

Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.

Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or

Live Chat

Kind Regards,
Mya
Customer Service Support

Rated 5 out of 5 stars

First time using this excellent service

First time using this service. I have 15 years of photos to print and store so that I have physical copies. I did five years first to check the timing and quality. I was not disappointed. Great value for money and quality was perfect. Will be ordering the next ten years soon when I pluck up the courage to wade through them. 😅

February 5, 2025
Rated 2 out of 5 stars

Disappointed

The quality of the cushion cover itself and the pictures was great however the filling isn’t even enough to fill half of the cover so it doesn’t even sit up properly on the couch.
Disappointed for the price paid.

January 20, 2025
CEWE logo

Reply from CEWE

Dear Charlotte Fox

We are sorry to hear that you were not completely satisfied with your order.

We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.

We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 4 out of 5 stars

Great photo books, tricky designer app

I am a big fan of the end product but I do find the separation of the various sites, projects and designer tools confusing to use. It can be a bit tedious loging into the app and then trying to find your way to the designer for your next project. Clearing out the existing one and starting a new one. Clunky at best.
The actual picture books are good and the service is good.

January 14, 2025
Rated 1 out of 5 stars

Complete waste

Complete waste - quality is Shocking!!! Stay CLEAR.

January 9, 2025
Unprompted review
CEWE logo

Reply from CEWE

Dear James McGarry

We are very sorry to hear that you were not satisfied with our service.

We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.

Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.

Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.

Thank you for bringing this to our attention, and we look forward to resolving this for you.

If you wish to discuss this further, please contact our customer care team using one of the following methods –

Telephone: 00 44 330 912 2113

Email: info@cewe.ie

Or Live Chat

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service! We got in touch when our prints didn’t arrive. A new set was reprinted and dispatched immediately and we were delighted with the quality. Thank you :)

January 7, 2025

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