C.Gars LtdReviews 

29,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's expertise and helpfulness in guiding them through product choices. The quality of the products, particularly the cigars, is frequently commended, with many noting their freshness and excellent condition upon arrival. Reviewers also appreciate the fast and reliable delivery service, often mentioning the careful packaging that ensures items arrive safely and humidified. The website's ease of use and the overall smooth ordering process contribute to a highly positive shopping experience. However, some customers also noted that not all cigars have reviews, making it a gamble for those unfamiliar with certain types. A few other people also felt that the smoking experience of some cigars was rough or that the size was not to their preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Service

Reviewers consistently highlight positive aspects of service, with many praising the excellent and reliable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more

Company replied

Rated 5 out of 5 stars

Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Asks customers to review

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4.9

All reviews

(29,578)

3,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Yves

We appreciate your 5* review! We are so pleased you enjoyed the quality of our cigars and our fast delivery service. Thank you for your kind feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good delivery time

Good delivery time. Nice bonus cigar.

June 25, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Douglas

We appreciate your 5* review! We are so pleased to hear you enjoyed the quick delivery and the bonus cigar :)

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service

June 18, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Max

Thank you for the 5* review. We are delighted to hear you are happy with our service :)

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fast service well packed few free…

Fast service well packed few free goodies.

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mike

We appreciate you taking the time to leave us a 5* review! We're so pleased to hear you are happy with our quick service and packaging, and that you enjoyed the extra goodies!

Kind Regards
Hayley - C Gars Ltd

Rated 1 out of 5 stars

After making my first purchase and…

After making my first purchase and payment on your website, I encountered a situation where the item was out of stock, resulting in a canceled order, and the overall experience was extremely poor.

June 25, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Fu

We sincerely regret the frustration caused by the out-of-stock item and the subsequent cancellation of your order.

Unfortunately, when the tobacco was listed online, we received an unexpectedly high volume of orders at the same time. As a result, our system allowed more orders to be placed than the available stock could fulfil, and we oversold the product.

We are very sorry that we were unable to fulfil your order on this occasion. We did offer you the option to wait for the next stock delivery; however, we understand if this was not suitable for you and apologise for any inconvenience and disappointment caused.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Justt so good

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi DJR

Thank you for the 5* review and recent order. We are so glad to hear you are happy with our service.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Most popular samplers were a great way…

Most popular samplers were a great way to find cigars that you like. Inca blue blend cigars are sublime and a new favourite. Delivery always on point.

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi James

We are so pleased to hear that our samplers helped you discover new favourites, and that you find the Inca Blue blend cigars sublime. We are also delighted that our delivery is always on point!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

First class experience as always

First class experience as always - from selection to delivery.
Highly recommended

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Ian

We're so happy to hear you consistently have a first-class experience with us, from selection to delivery! We truly appreciate your high recommendation.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fantastic

Fantastic. Speedy delivery, wonderfully packaged and top notch sticks. Thank you very much.

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Casey

We appreciate your positive feedback! We are so pleased to hear that you were happy with the speedy delivery, careful packaging, and the quality of the products.

Kind Regards
Hayley - C Gars Ltd

Rated 4 out of 5 stars

As I have come to expect your service…

As I have come to expect your service is excellent, I tried the charatan panatellas last time, I found that they needed to be pierced after being cut to allow them to be smoked,otherwise they were a pleasant smoke full flavoured

June 17, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Lindsay

We're so happy to hear that our service continues to meet your expectations! Sorry to hear of the issue with the Charatan cigar, but glad to hear you were still able to enjoy it.

We look forward to hearing from you again.

Kind Regards
Hayley - C Gars Ltd

Rated 3 out of 5 stars

Prices are still higher than local…

Prices are still higher than local retailers.

June 24, 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Bill,

Thank you for your Trustpilot Review.

Sorry to hear you feel our pricing is high.
Sadly some items have seen price increases recently, but we still guarantee best prices in the UK with our price match promise, so do let us know if you find them cheaper at any other online UK Seller and we can match it!

Please do not hesitate to contact us if you need any further assistance.

Kind Regards
Michelle - C.Gars Ltd

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