Urgent Warnings
Urgent Warning: Severe Health Hazards, Privacy Violations, and Systematic Negligence
Please note: The following points are merely a summary of a much more extensive list of documented failures, safety hazards, and professional misconduct by Nerja Rentals.
1. Appalling Hygiene, Maintenance, and Safety:
The lack of hygiene extended to the entire property: stained towels, cushions, and balcony furniture. Basic facilities failed, including a broken elevator for 13 days and defective appliances. Most distressingly, an alarm malfunctioned and went off for 4 consecutive days, causing extreme noise disturbance for me and the neighbors. Despite multiple emails and calls to their emergency line, management completely ignored the situation, leaving the alarm blaring without any response.
2. Severe Privacy Violations and Internal Cameras:
The apartment contained three internal cameras, creating an intolerable breach of privacy. My personal space was violated multiple times by staff entering without consent. On at least two occasions, staff forced entry while I was asleep, with only 26 minutes' notice. As a solo traveler with a documented medical sleep disorder (DSPS), I provided medical proof and pleaded for rest. Management explicitly mocked my disability, stating: 'I don't care about your sleep disorder.' This negligence caused a severe medical emergency.
3. Malicious Management and Communication Failures:
Nerja Rentals operates through intimidation and silence. They systematically ignored all professional email communication and even refused to answer calls from the alarm company. Instead of taking responsibility, they falsely accused me of causing technical errors to deflect from their own incompetence. They prioritize labeling guests as 'complainers' over resolving urgent safety and maintenance issues.
4. Manipulation of Reviews and Obstruction of Rights:
This company actively obstructs consumer rights. They provided a broken link to the official European Dispute Resolution (ODR) platform and pre-filled a fake half-star review in my name on their internal system to block me from posting my actual experience. They hide claim forms and manipulate their reputation through deception.
Conclusion:
This summary only scratches the surface of the nightmare I experienced. I have extensive photographic evidence, timestamps, and medical reports to back up these claims. Nerja Rentals is a health and safety hazard. Avoid at all costs!