Web site confusing re what is available for delivery and the fact that one store may take order even if one of objects ordered not available. Staff in store at store where I eventually did click & col... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more
Company replied
Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more
Company replied
16/07/2026. The Sales Rep., Michael Kelly, was honest about when the delivery could be made. As we needed the materials before Chadwicks would be in a position to deliver, (we didn't give much notice... See more
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Company details
Written by the company
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Contact info
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Ireland
- info@chadwicks.ie
- chadwicks.ie
4.2
Great
247 reviews
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Replied to 68% of negative reviews
Typically replies within 1 week
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Very fast delivery & on Saturday
Very fast delivery & on Saturday. Great communication regarding delivery. Friendly delivery person.
June 13, 2026
Super friendly helpful staff!
June 12, 2026
Online order collection
I went this morning to Chadwicks in Lucan to collect an online order, the chap brought it to me on the forklift and asked me where I had parked as the tub was 20kg, he drove to my car and placed it in the boot for me. Great service!
June 23, 2026
Ordering and delivery of decorative…
Ordering and delivery of decorative stones quick and easy. Thank you
June 17, 2026
I liked the friendly delivery man and…
I liked the friendly delivery man and how you delivered and helped me carry the item into the house
June 23, 2026
Click and collect nightmare
Click and collect nightmare, never again! Bought a riello burner, which was supposed to be in stock. Order took 2 working days to pick. On arrival at the Naas branch, I asked the security guy where to go. He pointed to the back of the yard. No signage or staff to ask directions from. I went into the ware house and found the door leading to the retail shop. Staff behind counter staring into the computer screens, no acknowledgement. Other staff in a group chatting together, saw me come in but turned away from me . Eventually I asked one of the guys behind the counter was I in the correct spot for click and collect orders, and he took my printout, without saying anything and went in to the back of the counter area. After 10-15 mins he came out with my order and gave me the white copy stamped paid. When I go back to my van an tried to leave the security guy took my docket and then opened the back of the van to check things. He then proceeded to tell me that I should have been given the pink docket. I reiterated that the guy inside gave me the white docket. He just kept repeating himself, telling me that I should have the pink docket, not the white one. I offered to go back inside to get the pink docket but he suddenly changed his tune and sid I could leave the premises. Altogether a really frustrating experience, to collect a small item, uneccasary obstruction from staff who must not be happy in their job!
June 15, 2026
Reply from Chadwicks
Hi Larry,
Thank you for taking the time to leave such detailed feedback. I'm sorry to hear about your experience collecting your order from our Naas branch.
From your comments, it's clear that the process fell short at a number of points, all combined to make what should have been a straightforward collection unnecessarily frustrating.
We also recognise the importance of acknowledging customers promptly and keeping them informed throughout the collection process. The experience you have described is not the level of service we aim to provide, and I appreciate you bringing these issues to our attention.
Your feedback has been shared with the branch management team so that the collection journey, customer communication and collection procedures can be reviewed and improved.
Thank you again for taking the time to highlight these concerns.
Kind regards,
Chadwicks Customer Care Team
Delivered on time
Delivered on time. I had a note to call 1 day before delivery but that didn’t happen
June 23, 2026
Ordered an item online for collection…
Ordered an item online for collection and after waiting the whole weekend to was told it’s not available. The guy I dealt with was wonderful and extremely helpful. My one star is for the system failure rather than the customer service, which was excellent.
June 22, 2026
Reply from Chadwicks
Hi Eoin,
Thank you for taking the time to share your feedback and for your positive feedback regarding our branch colleague who you spoke with.
Unfortunately the product you had wished to purchase was on a 3 - 5 day lead time from our supplier and was unavailable for immediate pick up after the weekend it was ordered.
We apologise if our product messaging was misleading or confusing and will take your feedback on board when looking to improve our online customer journey.
Kind Regards
Chadwicks Customer Care
Order came on time but the face…
Order came on time but the face protection shield is broken and unusable otherwise I am very happy with the service.
June 22, 2026
Product was available
Product was available, outlet was open at lunchtime, service was friendly and efficient. 100%
June 23, 2026
Reply from Chadwicks
Hi Hannes,
Thank you for taking the time to give us feedback, we appreciate all customer feedback.
We have investigated this further and can see the branch did attempt to reach out to you in regards to this order, however we are always looking for ways to improve our online processes and we will take account of your feedback.
Again, thank you for your feedback.
Kind Regards,
Chadwicks Customer Care
Delivery was very quick and efficient
June 15, 2026
Excellent from Order to delivery
June 10, 2026
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