Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more
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Review summary
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Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more
Purchased a lagging jacket for hot water cylinder. Ordered online click and collect. No problems swift turn around item was ready within 10mins.
I had an issue with the website, it wouldn't take payment for my order via phone or laptop, this resulted in my missing the 1pm next day delivery slot and my order name/details being incorrect. I rang... See more
Company details
Written by the company
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Contact info
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Ireland
- info@chadwicks.ie
- chadwicks.ie
4.2
Great
178 reviews
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Replied to 46% of negative reviews
Typically replies within 1 week
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Click and no collect
Click and collect 2 products but when I went to collect them only one was available. I was told the other one was sold out
July 5, 2026
Reply from Chadwicks
Hi Ger,
Thank you for taking the time to provide us feedback, we appreciate all customer feedback.
We're always looking for ways to improve how we service our customers, having looked at your order I can see that our supplier no longer had this available and we apologise for any inconvenience this may have caused.
Kind Regards,
Chadwicks Customer Care
Great service!
June 27, 2026
Prompt delivery and job done
July 6, 2026
Put the order and had it delivered in 3…
Put the order and had it delivered in 3 days. Very good service !
July 3, 2026
Honestly couldn’t have had a better…
Honestly couldn’t have had a better experience! The staff in the Gorey branch were so helpful and the delivery was extremely fast, they were out of stock of one item I ordered and did their best to solve it too!
July 5, 2026
After ordering and paying online for…
After ordering and paying online for delivery I was emailed the following day to say Chadwick’s do not deliver in my area (Kinsale). An order should not be accepted if shipping isn’t available for a particular address- this is standard on other websites.
July 4, 2026
Really helpful customer service
Really helpful customer service. Door delivered on time and perfect. Very nice delivery driver.
July 4, 2026
Easy to communicate with.
The website is easy to navigate, when contacting the shop by phone they are very helpful and when in shop they are very easy to communicate with.
July 4, 2026
Handed in a saw for fixing
Handed in a saw for fixing on 1st July morning. It was a DeWalt powered saw i had handed in earlier. It was the Sligo store. They took my name and mobile number. Went back 11th July, 10 days later. The sales assistant couldn't find it until I spotted it myself, untouched and still with my name and number on it. At that date it was really poor service as I said and unprofessional. I was assured the it woukd be looked at! Today is 15th July, still no reply or call from Chadwicks Sligo. This is very poor customer service.
July 11, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Outstanding service from Chadwicks every time. The team is always professional, helpful, and reliable, with excellent customer service and quality building materials.
A special thank you to Brian, Declan, and Joe for always going above and beyond. Their knowledge, prompt support, and commitment to helping customers make a real difference. It's a pleasure dealing with them, and I highly recommend Chadwicks to anyone in the construction industry.
July 3, 2026
website easy to use
website easy to use, delivery very efficient, good price for gravel I ordered
July 2, 2026
Ghost product on computer but not available at collection
Still waiting for product to come in stock.
Went to collect as email said my items were ready to collect on arrival told sorry out of stock.
I was offered a refund but agreed to wait for item to come into stock.
Still waiting for phone call!
July 1, 2026
Reply from Chadwicks
Hi Peter,
Thank you for taking the time to give us feedback, we appreciate all customer feedback.
From looking at our systems and the specifics on your order we would like to reach out to you directly to better understand your issue, we will reach out to you via our customer care channel today to speak about this further.
Thank you for taking the time to reach out.
Kind Regards,
Chadwicks Customer Care
Fantastic service
I was very pleased and impressed with the way Sarah delta with my order. She was courteous and professional and kept me up to date with the progress of my order. Well done.
July 9, 2026
Online issues resolved with excellent service
I had an issue with the website, it wouldn't take payment for my order via phone or laptop, this resulted in my missing the 1pm next day delivery slot and my order name/details being incorrect. I rang through and Helena went above and beyond for me, she found my order, rang me back twice and ensured it was on the truck for delivery the next day. Without a doubt the best service ive ever recieved, credit to Chadwicks and especially Helena for her outstanding help
July 2, 2026
Online shopping as it should be.
Product description on the website and ordering process was good. Delivery information prior to ordering was realistic and when goods arrived they were well wrapped and protected and unloaded with appropriate care.
June 25, 2026
We paid for the order but never…
We paid for the order but never received any further correspondence, despite emailing customer care email address.
July 1, 2026
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