Chadwicks Reviews 

222
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often noting unexpected speed and helpful drivers. People frequently highlight the staff's exceptional helpfulness, knowledge, and professional service, making interactions pleasant. The overall service is widely described as excellent, with many appreciating the smooth process from ordering to collection or delivery. However, some customers also noted occasional issues with order communication, such as waiting for updates or discovering items were out of stock after ordering. A few other people also felt that products sometimes did not match their online descriptions, arrived damaged, or had missing components.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast and efficient delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting fast delivery and helpful staff,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting excellent and brilliant service, fast... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the excellent quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Web site confusing re what is available for delivery and the fact that one store may take order even if one of objects ordered not available. Staff in store at store where I eventually did click & col... See more

Rated 4 out of 5 stars

Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... See more

Rated 4 out of 5 stars

Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... See more

Rated 5 out of 5 stars

16/07/2026. The Sales Rep., Michael Kelly, was honest about when the delivery could be made. As we needed the materials before Chadwicks would be in a position to deliver, (we didn't give much notice... See more


Company details

  1. Building Materials Market

Written by the company

Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(222)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery... but random day.

Quick delivery.
However your website is terrible at finding things.
Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home when the delivery came in.

June 27, 2026
Rated 1 out of 5 stars

Order got cancelled as not enough in…

Order got cancelled as not enough in stock..they offered they can get more but I’d have to either wait 2-3 weeks or pay 80€ for courier-why should I care? They had it in stock on website and it was up to them to make sure it was available..I presume I was too small of a customer…the man on the phone was not very nice did not even apologise did nit try to help or suggest a solution.

June 26, 2026
Chadwicks logo

Reply from Chadwicks

Good Morning,

Thank you for taking the time to share feedback with us on your most recent experience. Can I ask that you reach out to us at CustomerCare@chadwicks.ie with your name and order details and we will investigate this query immediately.

Kind Regards
Customer Care

Rated 1 out of 5 stars

Poor experience on click and collect…

Poor experience on click and collect as a retail customer. I'm guessing trade gets priority. All items were in stock but waited half the day for any confirmation. Emails and follow up phone calls from myself went unanswered. Eventually gave up and cancelled the order. No explanation or apology from the staff when I called.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience ordered online got…

Excellent experience ordered online got a phone call to explain that what I ordered was not in store and would be got from another store for me and would probably be delivered on Wednesday which it was. I am pleased with the communication which was pleasant and accurate. When delivered the driver was helpful and knowledgeable all together you have an excellent team and you should appreciate their dedication to their job.
Kind Regards
John Aston

June 25, 2026
Rated 4 out of 5 stars

Great service and easy to use…

Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product).
Instead I had to search to discover my order was ready for collection. It's not a problem to check the website to see if my product is ready but it's misleading to say you will receive an email and this doesn't happen.
Otherwise, a good experience. Well done

June 24, 2026
Rated 2 out of 5 stars

Chadwick's customer service in non…

Chadwick's customer service in non existent. Longer lead times than advertised on website.

June 23, 2026
Chadwicks logo

Reply from Chadwicks

Hi Ben,

Thank you for taking the time to share your feedback. I would like to address your concern in more detail and as such have sent a direct message to your email address.

Kind Regards
Customer Care Team

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