Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expe... See more
Company replied
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d... See more
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Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They went out their way to help and…
They went out their way to help and deliver a spare part to Ireland. Superb customer service that I am very grateful for 🙏
May 2, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Shane! We're so glad we could help get those Broil King parts to you in Ireland. Our team is always happy to go the extra mile to support fellow BBQ lovers, no matter the distance! We really appreciate your kind words and hope your grill is back to perfect working order. 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Jason! We're really glad to hear you’re happy with your Weber BBQ and the service you received. We appreciate you choosing to order with us!
Dylan was most helpful and…
Dylan was most helpful and accommodating for our order. Very impressed! All staff very friendly and helpful in there. I will most definitely be recommending!
May 1, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Kristel! We're so glad to hear Dylan and the rest of the team made your experience a great one. We truly appreciate your kind words and recommendation. Enjoy your new fireplace! 🔥
Outstanding service
Outstanding service. We missed part of our order. After a quick phone call, they held the items until we could pick them up. No barriers. No excuses. Just a friendly and helpful team.
April 30, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Marcel! We really appreciate your kind words. We're glad we could resolve things quickly and make it easy for you to get the rest of your order. Our team is always here to help — no hassle, just good service!
fast and easy to order
fast and easy to order. communicated with me right away and got everything sent
April 23, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Simon! We're happy to hear the ordering process was fast and easy, and that our team was able to keep you updated every step of the way. It was a pleasure getting your Traeger Flatrock shipped out to BC quickly — enjoy putting it to good use!
Weber Spirit e-315 Propane gas Grillgrate
I live in another province. I bought it online. They emailed me on the same day to double-check, and three days later, I received my grill grate at home!
Excellent customer service!
And yes, the Weber Spirit e-315 Propane gas Grillgrate is amazing! Now I can relax doing my BBQ without any flare!
April 29, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review! We’re so glad our team could provide prompt and helpful service to make your online purchase smooth, even from another province. Happy to hear that your GrillGrate arrived quickly and that you're loving it on your Weber Spirit E-315. Enjoy those flare-free BBQ sessions — it’s great to know we could help make grilling even better!
Custom wedding gift
Had a custom grill made for a wedding gift. It turned out amazing. The couple were very happy. We had a bit of a time concern as we were leaving the country with the gift but it arrived with time to spare. Would highly recommend this company
April 29, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sue-Ellen! We’re thrilled to hear the custom grill was a hit with the recipients. It was a pleasure helping you create such a meaningful gift. Thank you for the kind words and recommendation!
On time delivery
On time delivery. Great communication right from the start. Very accommodating.
April 29, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Jai! We’re so glad you were happy with the customer service and delivery. Enjoy your new Weber griddle, and we hope it brings you lots of delicious meals!
Easy to order and quick delivery
April 29, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Andrena! We're so pleased that you found our website easy to use and that our team shipped out your BBQ part quickly. Happy grilling! 🔥
Excellent customer service and pricing
Excellent customer service and pricing! Our smoker/grill needs a specific grill plates and we were happy to support a Canadian store with the order.
April 28, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for your kind words, Alexis! We’re so happy we could help you get the right parts for your Masterbuilt smoker. It means a lot to us that you chose to support a Canadian store; we work hard to offer great service and pricing, so we’re thrilled to hear you had a positive experience. Enjoy the grill! 🔥
Basic assembly and delivery
Basic assembly and delivery. My wife asked the delivery guys a couple of questions about the expensive Napoleon bbq and they just said to read the manual, Couldnt get away fast enough. Just drop off and leave. Poor ambassadors for your business.
April 23, 2025
Good Experience
Good, timely information, did what they said they would do. Delivery as promised
April 23, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Gordon, for the 5-star review! We are so pleased to know that Sarah and the team provided excellent service with your Kamado Joe purchase. Happy grilling!! 🔥🔥
Would highly recommend.
Easy to transact. Good communication after the purchase. Love the product.
April 22, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Chris! We're happy to hear the process was smooth and that you're loving your new Camp Chef grill. It was a pleasure keeping you updated along the way, and we truly appreciate the recommendation. Happy grilling! 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Sean! We're glad to hear you had a great experience and that the conversion kit arrived quickly. Enjoy your Napoleon BBQ, and don't hesitate to reach out if you need anything else!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Stan! We're glad to hear the online purchase and pickup went smoothly. We appreciate the recommendation and look forward to helping you again in the future!
The folks here at Chadwick’s were so…friendly and helpful
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d do it again Thank you to all in getting our Napoleon grill ready for pick-up cheers to everyone at Chadwick’s
The Mitchell
April 19, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Mitchell family! We're thrilled to hear that your experience was worth the drive from Don Mills. It was a pleasure helping you with your new Napoleon BBQ, and we truly appreciate your kind words and support. We know you'll get many years of enjoyment out of your new grill! 🔥🔥🔥
I am only buying from local stores
I am only buying from local stores, always had good service here.
April 11, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Mike! We appreciate your support over the years, and we hope that you're enjoying your new pellet smoker! 🔥🔥🔥
Ooni Halo Pro
Sale staff is very nice, friendly and helpful. Bit hard to get hold of them since the phone line is busy.
April 16, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much for the 5-star review, Manju! We’re glad you’re enjoying your new Ooni Halo Pro — your baking photos were amazing! Sarah and the team were happy to help, and we appreciate your patience along the way.
Happy baking! 🍞🍕
Excellent Customer Service
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expected. All staff were quick to return calls and text messages. I would most definitely recommend them to friends and family.
April 17, 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Jeanette! We’re so glad you felt supported (not sold to!) and that your new electric fireplace arrived just as expected. Gary and Laura were happy to help, and we truly appreciate the recommendation!
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