Chainspeed Reviews 747

Had to wait for awhile for my order to be shipped but that was understandable due to waiting for my stock to arrive.
They kept in touch on the process/updates by emails so good customer service on that one.
Overall I had no problems.

Great service, great gear!

Made a personal visit to Chainspeed for advice and ideas. Found them extremely helpful, parts sent ahead of schedule, the whole experience was spot on.

Still don't have part of order.... Had to chase up, communication with customers poor... Did not return my calls, reason for delays not explained. Items were suppose to be in stock now almost a month and still no apology or information???
Will never use your company again.....

Very good, arrived as it should

Very good deal on what I purchased , kept me informed on delivery , and excellent product I purchased , and will definitely buy off them again , very pleased with everything

Avoid like the plague.
Faulty BTM03 returned over 3 months ago.
They eventually answered the phone and told me it was sent to manufacturer for diagnosis and replacement. No calls, no emails, me doing all the chasing and nothing. Complete lack of customer care or service. Disgraceful and frankly the business has fallen to pieces since Sam left. They have kept £75 of my money and I have nothing in return. If that is the sort of service that you think is acceptable, knock yourselves out. If not, avoid this business and give your money to people who deserve it.

Nothing delivered after 9 days with 3 emails sent unanswered. Promised delivery in 72hrs on their website. Currently in a PayPal dispute to get my money back. Still no correspondence from Chainspeed. Absolutely disgusting service.
***Keep Clear of this rip off company***

Helpful and friendly staff but the product I ordered was out of stock. No notification received and when I rang they offered to swap to an alternative colour. A week later and still nothing. Another call and they swap had not been processed. Sorted this time but my original colour arrived. Mistakes happen and staff were helpful but I won't be using them again.

Chainspeed sent the wrong item twice and I had to constantly chase them, this went on for nearly a month! I was told I would get my postage refunded if I sent the item back. I sent it back and they won’t refund me.
Luckily I got them to collect the second wrong item at their cost and I have now bought it elsewhere.

The guy on the phone promises to sort everything but it’s basically them fobbing you off.

Item was on back order for 6 months but Chainspeed kept me updated all the way. Great service and would use again.

Ordered a part they said was in stock over one month ago and still have not received it yet upon phoning them they said part was stuck in customs thought parts in stock ? Still not received part poor communication never use again

Have waited a month with no updates on my order. Have sent multiple emails to check status with no response.

After purchasing a product that I no longer needed I got no response when contacting them for returns advice.

Took a Star off because they took a bit to long to post my two pairs of barkbusters to me but did get them here just in time for me to fit them. I emailed and they answered pretty quickly.
I'd ask if they have anything I order in first if I order from them again as I think they're a small business who don't keep a lot of stock in but I'm basing this on other reviews I have since read.

Tom and the staff are always extremely helpful. Definitely trusted 100%!!