Dont fall for the hype, like I did.
I got the pillow based of the hype and positive reviews. These pillows are HORRIBLE. They are crunchy. They have strings coming out of the seam. They literally get flat after laying on them for 20min. ( As a side note, both my husband and I had the same exact experience with this pillow) I gave them a week and knew these weren't keepers, I really could not accept that this pillow was crunchy and got flat for the nearly $200 price point, each. The company offers returns, but unlike ALL the other high-end brands (who don't charge any fees) Chamberlain Down charges you a $20 restock fee per pillow for a return. Not great. They also have to "approve" your return before sending you a label. Just overall not a good experience with the brand. I have a feeling the reviews I trusted were wither paid for, or a result of the brand sending out the pillow for free to a review in return which usually results in a bunch of false positive reviews anyway. I think, considering the price that not only the quality should have been better, the shipping packaging was underwhelming (looks like your getting a pillow from amazon) and most importantly the customer service need to improve by leaps and bounds.