Champneys Reviews 

DO NOT BOTHER!
Awful experience at Champneys Tring, poor and overcrowded facilities, no space to relax, very dated, food very poor, not what you would expect for a spa day costing well over £100. Champneys are most definitely relying on their name now. Tried to complain for some kind of apology or refund but customer services were not helpful. Will never return to Champneys!

What a beautiful place to stay !!

I loved my room and the view from my room looking out on to the fountain, while I sat on the recliners outside, it was like having my own garden. The 🪴🪾🌳⛲🦢🪿 and clear starrie night ✨.

The food was absolutely amazing 10/10 Chef 💯 Thank you 🙏

Thank you to the Staff on reception, very welcoming and caring, from start to finish. Thank you for the room upgrade suggestion 🙌 👌🙏

I met the lovely Maggy Robertson what an Amazing, hardworking women. Thank you for the clean towels and 🍪 🙏✨

Then there is the fabulous Black Swan, absolutely Stunning ❤️

To all the Bar staff thank you for the drinks🍷 and service, the Club 🥪 it was amazing 👌

Spa Staff, thank you also for making my experience a relaxing one and thank you for the Spa gift bag 🛍️

Booked for spin class - instructor didn’t even arrive! Dinner - waited 45 mins for hummus and bread - had to chase it after 3 couples that came in after us received their starter and mains - i eventually got red pepper hummus not hummus and 2 cold rolls - i had the lentil bake - very hard -and no accompaniments - it hadn't been cooked properly the aubergine was hard - uneatable - didnt bother to complain as they already didnt care my husband asked for haddock again no - accompaniments - very unimpressed this was booked through vitality - will complain to them as Champneys henlow unbothered also if we are a superior room - it is sad - holidat inn even give milk and tea - all we have is coffee

Booked a spa break and received an email from the reservations team to say our vitality discount could not be applied. This was no problem because they offered us to have a full refund or to pay the full price. I responded requesting the refund and got no reply. I send 2 further emails asking for confirmation of cancellation. Still no reply (it has been a month now and the day of the booking is approaching). I have tried to call the reservations team 4 times (waiting an hour each time) but they do not pick up the phone. I tried to call the location (Tring) the team there actually pick up the phone but cannot cancel reservations. Once you've booked, there is no way to cancel.

Cannot comment on the standard of the place as I have been unable to book with Champneys.
They seem to have introduced a new AI answering system which eventually transfers you to a human - except it doesn’t! No-one answers and if you select the option for a call back - well, don’t hold your breath!
This is appalling Customer Service.

On behalf of my daughter

Extreme disappointment regarding the standard of service and lack of communication I experienced during my stay
My stay fell far below the reasonable level of care, skill, and quality expected. Specifically, I encountered severe service failures during breakfast and an unnecessarily stressful process regarding my evening dinner reservation:
• Substandard Breakfast Buffet & Hostile Service: The continental buffet was half empty. When I requested a simple variation of poached eggs with avocado without muffins, the staff made it an incredibly stressful task. Furthermore, there was a strange reluctance from staff just to provide toast.
• Chaotic Beverage Service: I requested a pot of coffee, but after a 10-minute wait, I was brought two cups of coffee instead. These were served without teaspoons for sugar. I then had to wait a further 10 minutes just to get spoons.
• Unnecessary Obstacles with Dinner Booking: Booking dinner for the evening was equally frustrating. The first allocated time given to me was much later than expected. When I asked if an earlier slot was available, the staff engaged in a lengthy, confusing deliberation before finally granting an earlier time. There was absolutely no clear communication as to why this required such a difficult process when a slot was clearly available.
The combination of poor organization, lack of clear communication, and unhelpful staff attitudes made what should have been a relaxing stay incredibly stressful.

I will not return as my stay was depressing and stressful !!
The hotel services must be provided with reasonable care and skill.This hotel failed to meet these basic standards, In general reflects the poor experience and lack of professionalism.

I recently stayed at Champneys Forest Mere and wanted to recognise Rizano from the restaurant for the exceptional kindness he showed me during my stay.

There are some members of staff who simply do their job, and then there are those rare people who go far above and beyond what is expected of them. Rizano is one of those people.

Over the course of my three-night stay, I did my best to adapt to the new meal allowance and menu system. However, I found the whole experience increasingly stressful and overwhelming. Instead of being able to relax and enjoy my meals, I spent much of my time trying to work out what I could afford, checking prices and making choices based on cost rather than what I actually wanted.

By my final evening, after three days of trying to navigate the new system, it had all become too much. What should have been a relaxing last night of my stay became incredibly overwhelming and genuinely distressing. I was struggling with the menu, the allowances and the constant need to calculate costs, and it completely took away from the enjoyment of my final evening.
Thankfully, Rizano stepped in.

Rizano showed me such kindness, compassion and understanding at a moment when I really needed it. He treated me with dignity, listened without judgement and did everything he could to help. His calm, caring approach made a huge difference at a time when I felt completely overwhelmed.

There is something very special about people who can recognise when a guest is having a difficult moment and instinctively know how to help. Rizano did exactly that. His kindness was exactly what I needed that evening, and I will never forget it.

Like some of the other outstanding members of staff at Champneys, Rizano is absolute gold dust. He went far above and beyond the call of duty and demonstrated the sort of genuine care for guests that cannot be taught. People often remember how staff make them feel, and Rizano made me feel supported, valued and cared for when it mattered most.

While I remain concerned about the new meal allowance system, which I believe Champneys should seriously review, Rizano's compassion and professionalism turned what could have been a very upsetting end to my stay into something much more positive.

Please pass on my sincere thanks to Rizano. He is a true credit to Champneys Forest Mere and one of the reasons guests continue to return. Staff like him are worth their weight in gold and are increasingly rare to find. He made a lasting impression on me, and I am incredibly grateful for his kindness when I needed it most.

We stayed at Springs and found the service, the staff, the location and the facilities to be very good. We find that some of the critical past reviews did not accord at all with our excellent experience.

My Daugher & I had luxury Pedicures at Champneys in Enfield.A lovely lady called Chloe looked after us.She is so kind and very experienced.We had a great time.

Having enjoyed five years as a Champneys Tring member, it's disappointing to be leaving on such a negative note.

Membership costs have increased by over 30% since 2021, with little noticeable improvement to facilities or flexibility for members. Despite providing feedback over the years, I've never received a response or acknowledgement.

Most disappointing was receiving notification that my membership had expired only after the expiry date, with no prior reminder received or opportunity to use my remaining guest pass. Despite explaining the situation, no flexibility or goodwill was offered.

I've genuinely enjoyed my time at Champneys, but sadly the overall value, communication and customer service no longer justify the cost. A little more consideration for loyal, long-standing members would go a long way.

I booked a couple return visit to Springs back in April 2026, I was overcharged by £10 for this. When I called again to book our treatments I mentioned the overcharge and the member of staff adjusted the price for the treatments by £10 to compensate. I received no email confirmation of my return booking or the treatments. It appears that the member of staff misspelt both my email address and that of my guest. I spent many hours on hold to Springs trying to obtain confirmation of my bookings to no avail, I eventually gave up chasing.
We had our return visit on 12.10.26 which went reasonably well. We enjoyed our treatments and did a couple of classes. The à la carte meals were not very nice, particularly the arancini balls! The jacuzzi was out of action for the day.
After I got home I was concerned to see an additional unexplained £12 charge. I emailed and phoned repeatedly over the course of the following week and no-one could explain the charge. Eventually I was informed that it related to the £10 adjustment on the treatments. I explained that this was done to correct the earlier overcharge. I can only assume that the additional £2 was the standard tip which they add to all café purchases automatically.
I made an official complaint over a week ago, which they have not bothered to acknowledge let alone respond to! We will not be returning!

We went to champneys springs today and sadly the place was really cold. The pool and jacuzzi were freezing and the ambient temperature throughout was so cold I had to be wrapped up in a blanket all day. I noticed I was not alone as other guests had blankets and others complained how cold the pool and jacuzzi was

We stayed at Mottram Hall to celebrate our anniversary, spending almost £500 on what we hoped would be a relaxing and enjoyable experience.

Unfortunately, our visit was overshadowed by an upsetting incident in the spa sauna, where we experienced racial remarks and behaviour from other guests that left us feeling uncomfortable and unwelcome.

We raised a formal complaint with management, who apologised and confirmed that the incident was being investigated. However, despite explaining the impact this had on our anniversary, our request for compensation or a goodwill gesture relating to our stay was declined. Instead, we were offered a gesture if we chose to book again in the future.

Whilst I appreciate the apology, this experience has significantly changed our perception of Mottram Hall. It is disappointing to spend so much money on a special occasion and leave feeling upset rather than relaxed.

Unfortunately, I would struggle to recommend the spa or feel comfortable returning after this experience.

Called Champneys twice to make a booking, held for 40 minutes without any answer

In frustration i called reception left messages for two days requesting a call back....its been three weeks and no one has called me

Booked a Bring a friend free , followed all website instructions and paid . Then discovered that only one place had been booked - reservations admitted it was a glitch in the system- but would not honour the booking. They offer the price to get you to book but it isn’t as they offered.Appalling service - avoid at all cost!

Thieves. Wouldn’t renew a large voucher value that had expired. Basically took my money and ran.

I booked an overnight stay at Champneys Springs with a friend to celebrate a birthday, and it was a massive disappointment. Worse still, I emailed their customer service team weeks ago to complain and have been completely ignored.

The resort is freezing cold, dated, and completely lacks the premium feel you expect from Champneys. Both the main pool and the hydro pool were uncomfortably cold—we couldn't even use the hydro pool. There are no quiet relaxation rooms, just a few sofas placed right next to a noisy cafe.

The food was a joke. Breakfast was an incredibly limited continental buffet (where I was asked if I’d booked a full English, an option I was never even offered), lunch was basic, and dinner was a letdown. The bedrooms are tired and worn out, and the staff seemed completely indifferent. It was terrible value for money, and their non-existent customer service since we left proves they simply do not care about their guests. Save your money and go elsewhere.

I arrived on a Monday to stay for 5 nights. Upon being taken to the room it became clear that my disability wouldn't allow for me to get there walking. No problem as James came to the rescue with a wheelchair and it made it so easy to move around. The stated reviews of lack of investment became inconsequential because the whole staff are so friendly, pleasant and extremely helpful. At reception beautiful Mia and Cherree couldn't be more helpful with my requests. The beauty treatment where efficient and to the point. Chantee, Alie, Sylvia and others were so professional, experienced and gave the best treatments. And they all have beautiful youthful looking skin. Beautiful Ellie at the dining room reception kindly fulfilled my wishes and the food was consistently delicious. Enhanced by the friendly staff.
All in all a great trip and planning to return. Thank you for making my stay so amazing.

I have now had two extremely disappointing experiences with Champneys, involving both Forest Mere and Tring, and unfortunately I have reached the point where I would not recommend Champneys to anyone.

My first complaint related to a treatment at Forest Mere. The massage therapist, in my experience, appeared to have very little idea what she was doing, and the treatment was so poor that I felt compelled to complain. Champneys acknowledged the issue and I was compensated with an additional treatment to use on a future visit.

I then decided to give Champneys another chance. On my next visit, breakfast was supposed to be included in my booking. What I actually encountered was a selection of dried-up scones, messy tables, cold coffee and, overall, an extremely disappointing level of service from a number of staff members.

I genuinely did not want to complain for a second time. Nobody wants to be the person constantly making complaints, but Champneys spa days are not cheap. Like many people, I have an extremely busy and stressful life, and booking a spa day is one of the very few occasions when I am specifically paying to switch off, relax and have everything taken care of. Instead, both visits created more frustration and stress than relaxation.

Following my complaint about Tring, Zoe, who I was told was the manager, offered me a 50% discount as a goodwill gesture if I returned for a third visit. Summer became extremely busy and I did not immediately get the opportunity to rebook, but despite everything that had happened at Forest Mere, I was actually prepared to give Champneys one final chance at Tring.

Unfortunately, communication then became another source of frustration. I contacted Zoe several times and, after receiving no response to multiple emails, I eventually heard back today. The response I received left me with the clear impression that Champneys would rather I simply went elsewhere than make any meaningful effort to restore my confidence in the brand.

Having now looked at the volume of similarly disappointed reviews on Trustpilot, I can see that my experiences are far from unique.

After giving Champneys more than one opportunity to put things right, I will never return. I would strongly recommend that anyone considering spending a significant amount of money on a relaxing spa day looks carefully at recent customer reviews and considers alternative spas before booking.

What should have been two relaxing, premium experiences became two incredibly disappointing ones, followed by customer service that, in my experience, fell well below the standard I would expect from a brand such as Champneys.

Please see last email from “manager” Zoe at the tring branch:

Dear David,
Thank you for your email.
I would like to clarify the position regarding the offer that was made to you.
You originally contacted us to raise a complaint regarding your visit, and following our review, we offered you 50% off a future spa day as a gesture of goodwill.
You then contacted us to advise that you had also raised a separate complaint following a visit to Forest Mere and asked whether the offer made there could be combined with the offer from Tring. We explained that we were unable to combine the two offers and provided you with the rate for the original spa day offer, making it clear that the 50% discount could not be applied to treatments.
You subsequently contacted us again requesting that the treatment also be discounted. As this was not part of the offer originally made, we are unable to agree to this.
Having considered the correspondence and the circumstances, we do feel it is appropriate to be clear that we will not be accepting any further bookings from you at this time. Given the level of disappointment you have experienced across your visits, we would not wish to risk a further visit resulting in additional disappointment for you, and we also feel this is the fairest position for our team.
We genuinely wish you all the best for the future and hope you find a spa experience that better meets your expectations.
Kind regards,
Zoe

Rude , stuck up people I paid £200 package with spa break , which involved a treatment I picked a facial they refused treatment as I had a nose job 7 weeks ago they offered no alternative treatment and then proceeded to whisper about me the manager came out and said “ what my staff is saying is correct - at no point did I dispute she was wrong I just wanted I refund , the stuck up lady in the cafe the dirty looks , the place is a shit hole looks like a care home food is absolutely foul
They need a refurb and to tell their staff to treat people how they want to be treated stuck up little village people that look down on others