Chapka’s team members were incredibly helpful when my father needed brain surgery just before we went on holiday. Mame and Torre were so helpful and though they could not promise anything, they manag... See more
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We travelled for almost 1 year around the world, so we needed a long term travel insurance that covers risks when we should get ill or have an accident i.e. doctor / hospital bills. our 6 year old got... See more
Very smooth purchasing process and clear information provided. The fact that the proof of insurance is provided in several languages is helpful and the card to be printed in case of any issues very re... See more
Company replied
I have nothing good or bad to say, since I had no incident nor need to contact them.
Company replied
Company details
About Chapka Assurances
Written by the company
Chapka est un courtier en assurance voyage créé en 2002. Nous assurons tous types de voyageurs, courts et longs séjours, étudiants, jeunes en visa Working Holiday, etc. Notre volonté : rendre les contrats d’assurance compréhensibles de tous, simplifier la souscription et faciliter la gestion des sinistres et des demandes d’indemnisation de nos assurés partout dans le monde. La recette du succès Chapka : transparence, réactivité, simplicité et une pointe d’audace !
Avec l’application mobile Chapka, vous pouvez consulter les garanties de nos contrats, souscrire, télécharger votre attestation d’assurance, programmer une téléconsultation médicale, téléverser vos factures afin d’obtenir rapidement un remboursement. En cas d’urgence ou d’accident, vous pouvez contacter le plateau d’assistance 24h/24, gratuitement avec une connexion internet.
Un service client à votre écoute 💙
La technologie, c’est bien, et avec l’humain, c'est encore mieux !
Chez Chapka, nous mettons un point d’honneur à répondre au téléphone rapidement et à traiter vos dossiers d’indemnisations dans les plus brefs délais. Notre service client, multilingue, est entièrement basé dans nos locaux parisiens. Ils sont disponibles et à votre écoute pour toute question à info@chapka.com ou au +33 1 74 85 50 50.
Contact info
31 rue de la Fédération, 75015, Paris, France
- +33 1 74 85 50 50
- info@chapka.com
- www.chapkadirect.fr
4.6
Excellent
5K reviews
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easy to compile
October 28, 2026
Reply from Chapka Assurances
Hello Andrew,
Thank you for your feedback! We’re glad you found everything easy to complete.
Don’t forget to download the Chapka app to keep your documents and useful assistance services close at hand while travelling.
The Chapka Team
I have nothing good or bad to say
I have nothing good or bad to say, since I had no incident nor need to contact them.
October 13, 2026
Reply from Chapka Assurances
Hello Pierre,
Thank you for your review.
If you ever do need us in the future, the Chapka app will help you keep your documents and cover details at hand, make free 24/7 assistance calls, and access medical teleconsultation while abroad.
Have great trips ahead,
The Chapka team
Jorge was very helpful
October 26, 2026
Reply from Chapka Assurances
Hello,
Thank you very much for your review. We’re really glad to hear that Jorge was very helpful. We’ll make sure your feedback is passed on to him.
During your trip, the Chapka app will help you keep your documents and cover details at hand, make free 24/7 assistance calls, and access medical teleconsultation if you need to speak to a doctor while abroad.
Have a great trip,
The Chapka team
dont try to help me with my request or…
dont try to help me with my request or give me an alternative.
September 10, 2026
Reply from Chapka Assurances
Hello Daisy,
Thank you for your feedback.
Your request to update the address on your certificate has been reviewed by our customer service. Because of the type of contract you hold, we’re not allowed to change the address in the way you asked, which is why the modification was refused.
We’ve shared your comment internally so we can improve how we explain these limits up front.
Best regards,
The Chapka team
Very easy and quick to get your…
Very easy and quick to get your insurance. Just a quick visit to the US. Price ok.
October 9, 2026
Good communication and support
August 15, 2026
Death of a parent
I'm Dutch, my partner is Irish and we live in Spain. Two months into our year long trip, my father-in-law died unexpectedly. We made our way from Indonesia to Ireland and tried to contact Chapka when we were there.
We didn't love that we could only contact them during office hours, but were even more disappointed when we were refused any reimbursement for the costs we incurred during this difficult time.
It turns out that Chapka wouldn't cover us, because our home address is not in the same country as which the death of the parent occurred in. We were even told we should have filled in Ireland as our home country when requesting the insurance. Once again, we live in Spain and in case of a medical emergency, our medical records would be there. Also, this means if anything had happened to my parents in the Netherlands, they still wouldn't have covered it.
We picked this insurance after doing so much research and it seemed like the perfect fit, but we are left feeling very let down.
September 21, 2026
Unprompted review
Reply from Chapka Assurances
Hello,
Thank you again for sharing your experience, and we are truly sorry for your loss and for the additional stress you’ve felt with your insurance.
As indicated on our website, in the confirmation e‑mail and in the Chapka app, for this type of serious family event (such as the death of a parent), you must contact the assistance platform directly, available 24/7 free of charge. The assistance team is the one that organises the practical arrangements (changes to travel, return journey, etc.) in real time.
We’re sorry if this wasn’t clear enough at the moment you needed it most, or if getting through to the assistance was difficult.
In parallel, we are now getting back in touch with our claims/assistance teams to review your file in detail and see whether anything more can be done, or whether something should have been handled differently.
If you’re willing to share your claim reference or policy number with us (by replying to the Trustpilot request or via our customer service), that will help us link your review to your exact case and update you more easily.
Once again, we offer you our sincere condolences and apologise that your experience with us has added to a painful moment.
Best regards,
The Chapka team
Purchasing was fairly easy for me.
September 27, 2026
Reply from Chapka Assurances
Hello Kwame,
Thank you very much for your review. We’re glad to hear that purchasing the insurance was fairly easy for you.
During your trip, the Chapka app will help you keep everything at hand: your policy documents and cover details, free 24/7 assistance calls, and access to medical teleconsultation if you ever need to speak to a doctor while abroad.
Have a great trip,
The Chapka team
Applications simple pour souscrire une…
Applications simple pour souscrire une assurance voyage. Les conditions de prise en charge sont claires.
September 24, 2026
Reply from Chapka Assurances
Bonjour Catherine,
Merci beaucoup pour votre avis. Nous sommes ravis que vous trouviez l’application simple pour souscrire une assurance voyage et que les conditions de prise en charge soient claires.
En voyage, l’application Chapka vous permettra aussi de retrouver vos documents, de consulter vos garanties, d’appeler gratuitement notre assistance 24h/24 et 7j/7 et d’accéder à la téléconsultation médicale en cas de besoin.
Très bon séjour à vous,
L’équipe Chapka
Reply from Chapka Assurances
Hello Laura,
Thank you very much for your review.
During your trip, the Chapka app will help you keep everything at hand: your policy documents and cover details, free 24/7 assistance calls, and access to medical teleconsultation if you ever need to speak to a doctor while abroad.
Have a great trip,
The Chapka team
Very poor handling of medical claims
My experience with Chapka has been very disappointing.
I purchased their insurance for 6 months and, during that time, I only needed to use it twice, both times for medical consultations.
The first time, the doctor requested some tests. Chapka refused to cover them, claiming that they were related to a pre-existing condition. However, the consultation had nothing to do with that condition. During the appointment, the doctor simply asked about my medical history, as is standard procedure, and mentioned in the medical report that I have hypercholesterolaemia. Chapka then used that information to consider the tests related to a pre-existing condition, even though that was not the reason for the consultation.
The second experience has been even more frustrating. The medical appointment was arranged directly by Chapka, yet more than three months later, the medical centre still has not been paid. As a result, the medical centre contacts me almost every week asking me for explanations and requesting payment. They have also told me that they have tried contacting Chapka themselves but have received no response.
I find it particularly unacceptable that an administrative issue between the insurance company and the medical centre ends up affecting the customer, who is left having to deal with the consequences and explain the situation.
After paying for insurance for 6 months and only needing it for two medical consultations, I expected a much simpler process and, above all, proper management of medical bills and communication with healthcare providers.
Overall, my experience with Chapka's claims handling and customer service has been very poor. I would strongly recommend carefully checking the terms and conditions, especially how medical consultations and payments to healthcare providers are handled, before purchasing their insurance.
June 15, 2026
Unprompted review
Reply from Chapka Assurances
Dear Customer,
We are truly sorry to read about your experience and understand how frustrating this situation must be for you.
Please be assured that we have already contacted the insurer regarding your case, and your claim file is currently being reviewed and actively managed. We understand the inconvenience caused by the delays and the repeated requests from the medical centre.
As soon as we receive detailed information or any significant updates from the insurer, we will contact you directly by email to keep you informed of the progress of your case.
Thank you for bringing this matter to our attention and for your patience while the review is ongoing.
Kind regards,
The Chapka Team
Reply from Chapka Assurances
Hello Douglas,
Thank you very much for your review.
During your trip, the Chapka app will give you easy access to your policy documents and cover details, as well as free 24/7 assistance calls and medical teleconsultation if you need to speak to a doctor while abroad.
Have a great trip,
L’équipe Chapka
Souscription simple et fluide
Souscription simple et fluide , au modules paiement malgré l authentification sur l apli de ma carte j avais un message : paiement refusé suspension de fraude
August 29, 2026
Reply from Chapka Assurances
Bonjour Sylvia,
Merci pour votre retour. Nous sommes contents que vous ayez trouvé la souscription simple et fluide, même si vous avez rencontré un message de refus lié à la sécurité des paiements.
En cas de blocage de paiement comme celui-ci, notre service client reste disponible pour vous aider à finaliser la souscription. Une fois assurée, l’application Chapka vous permet également de consulter vos garanties, vos documents, de déclarer un sinistre et d’appeler gratuitement notre assistance ou la téléconsultation médicale pendant vos voyages.
Bonne journée et bon voyage,
L’équipe Chapka
Facile à l'inscription....on verra bien…
Facile à l'inscription....on verra bien l'efficacitée si besoin de vous.
August 21, 2026
Reply from Chapka Assurances
Bonjour Stéphane,
Merci pour votre avis.
Le moment venu, l’application Chapka vous permettra de déclarer un sinistre, suivre votre dossier et appeler gratuitement notre assistance ou la téléconsultation médicale pendant vos voyages.
Bonne journée et bon voyage,
L’équipe Chapka
Not recommend
Im trying to claim for the remaining amount of fee that i paid for my dental. I sent them photos, proofs, everything. 70% was covered by the French government and all they have to do is to cover the rest but they didn’t. They reply so late and was asking me to ask for a refund on the French government on that remaining fee. Which obviously they wouldn’t that’s why they made me pay the remaining one. I said it to the multiple times and kept asking the same thing till i just give up. Showed them my infected tooth. All the papers the dentist gave me. Made multiple paragraph stating what happened. Still, nothing. This is great for papers but if you really need it when you get sick you can’t use it. They will do everything just for you not to be reimbursed until you give up.
October 9, 2025
Unprompted review
Reply from Chapka Assurances
Bonjour Alexandra,
Merci d’avoir pris le temps d’expliquer votre expérience. Nous sommes désolés de lire que vos démarches de remboursement pour le reste à charge dentaire vous ont semblé compliquées et peu satisfaisantes.
Pour ce type de dossier, nous devons appliquer les règles de coordination avec la Sécurité sociale française : l’assureur demande les décomptes et traitements exacts du régime obligatoire avant de compléter.
Bonne journée,
L’équipe Chapka
A happy customer!
I was quickly connected to a sales person who was very efficient and polite in helping me with my travel insurance.
August 12, 2026
Reply from Chapka Assurances
Hello David,
Thank you for your feedback. We’re really glad to hear that you were quickly connected to a sales person who was both efficient and polite in helping you with your travel insurance.
During your trips, the Chapka app lets you check your coverage, access your documents, file a claim, and call our assistance or medical teleconsultation for free whenever you need it.
Have a great day and a good trip,
L’équipe Chapka
Excellente assurance. Excellent service.
Excellente assurance qui accompagne tous nos voyages international!
July 8, 2026
Unprompted review
Reply from Chapka Assurances
Bonjour Andre,
Merci infiniment pour votre retour.
Pensez à l’application Chapka pour continuer à voyager sereinement : accès à vos garanties, déclaration de sinistres facilement et téléconsultation médicale en cas de besoin.
Bonne journée,
L’équipe Chapka
A Terrible Experience
I had an initial claim for an accident that I had in January, 2026 that was submitted in early February of this year. I have had a terrible experience trying to get responses from Chapka after submitting all of my documentation. I have called and emailed regularly and from every agent I spoke with I received the same response telling me that they are months behind on dealing with claims. It is nearly impossible to escalate the issues to anyone because the agents never allowed me to speak with a supervisor. FINALLY after yet another email I heard that their medical department had approved the payment for my medical expenses after yet another email to Benjamin. This occured on June 3rd. They requested my bank information, which I submitted on the same day and then again, radio silence. That was 6 weeks ago. I called their VYV Assurance department to find out what the hold up was and was given the same sort of delay tactic telling me that they were very busy with settling claims. I then called back to try and speak with a supervisor and the person that I spoke with put me on hold and said that they would make the payment tomorrow. It is all very sketchy and I doubt highly that I will have any satisfaction. I absolutely do NOT recommend this company unless you want to experience the worst customer service that one can receive. I would possibly understand a delay tactic by a company if it was for thousands of Euros but this is for under 200 Euros. I now believe that they just want me to give up. This has been an awful experience!
February 1, 2026
Unprompted review
Reply from Chapka Assurances
Hello Jonathan,
Thank you for taking the time to describe your experience in detail. We’re genuinely sorry about the long delays and the lack of clear follow‑up you’ve described around your claim and the payment of your medical expenses.
We are in contact with the claims team (VYV) to understand exactly what happened on your file and why the payment has still not been processed.
We fully understand that such a long and frustrating process is unacceptable.
Best regards,
The Chapka team
AVOID IT
We subscribed an insurance with Chapka for our daughter in Australia and she had to go to the hospital and of course we paid directly the amount at the hospital (1200AUD) not a big deal but when we asked CHAPKA to reimburse the amount paid it was another story... They asked us the original invoice with a stamp on it. In Australia in 2026, they don't have stamp anymore so we played pingpong with Chapka and hospital to get the money. Chapka said then as the hospital doesn't provide invoice with stamp on it we need to ask the medical file of our daughter at the hospital. We provided it to CHAPKA but they didn't pay (it longs since almost a year). How can you trust an insurance when they cheat you and don't want to pay ?
Even you tried to reply to my review to minimize your responsibility I am sure you are aware and updated how hospitals work in Australia! If you don’t it’s a shame
AVOID CHAPKA AND THERE ARE MANY OTHERS RELIABLE
June 25, 2025
Unprompted review
Reply from Chapka Assurances
Bonjour Christopher,
Merci d’avoir pris le temps d’expliquer votre situation, et nous sommes vraiment désolés du ressenti que vous avez après cet épisode en Australie.
Dans votre dossier, nos équipes n’ont pas pu utiliser le questionnaire médical reçu, car il ne permettait pas de vérifier clairement qu’il avait bien été rempli par l’hôpital. C’est pour cela qu’il vous a été proposé, comme alternative, de demander directement à l’établissement un rapport d’hospitalisation/ de passage aux urgences, pouvant être envoyé sous pli confidentiel et se substituer au questionnaire, à condition qu’il comporte les informations médicales nécessaires à l’étude du dossier.
Bonne journée,
L’équipe Chapka
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