Chapka’s team members were incredibly helpful when my father needed brain surgery just before we went on holiday. Mame and Torre were so helpful and though they could not promise anything, they manag... See more
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See what reviewers are saying
We travelled for almost 1 year around the world, so we needed a long term travel insurance that covers risks when we should get ill or have an accident i.e. doctor / hospital bills. our 6 year old got... See more
Very smooth purchasing process and clear information provided. The fact that the proof of insurance is provided in several languages is helpful and the card to be printed in case of any issues very re... See more
Company replied
I have nothing good or bad to say, since I had no incident nor need to contact them.
Company replied
Company details
About Chapka Assurances
Written by the company
Chapka est un courtier en assurance voyage créé en 2002. Nous assurons tous types de voyageurs, courts et longs séjours, étudiants, jeunes en visa Working Holiday, etc. Notre volonté : rendre les contrats d’assurance compréhensibles de tous, simplifier la souscription et faciliter la gestion des sinistres et des demandes d’indemnisation de nos assurés partout dans le monde. La recette du succès Chapka : transparence, réactivité, simplicité et une pointe d’audace !
Avec l’application mobile Chapka, vous pouvez consulter les garanties de nos contrats, souscrire, télécharger votre attestation d’assurance, programmer une téléconsultation médicale, téléverser vos factures afin d’obtenir rapidement un remboursement. En cas d’urgence ou d’accident, vous pouvez contacter le plateau d’assistance 24h/24, gratuitement avec une connexion internet.
Un service client à votre écoute 💙
La technologie, c’est bien, et avec l’humain, c'est encore mieux !
Chez Chapka, nous mettons un point d’honneur à répondre au téléphone rapidement et à traiter vos dossiers d’indemnisations dans les plus brefs délais. Notre service client, multilingue, est entièrement basé dans nos locaux parisiens. Ils sont disponibles et à votre écoute pour toute question à info@chapka.com ou au +33 1 74 85 50 50.
Contact info
31 rue de la Fédération, 75015, Paris, France
- +33 1 74 85 50 50
- info@chapka.com
- www.chapkadirect.fr
4.6
Excellent
5K reviews
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After been with them for almost 2 years…
After been with them for almost 2 years I had a dental problem and they told me to go to the dentist and fix it pay first and then they refund, I spend 300€ fixing my teeth iand at the moment of the refund they ask you for a lot of paperwork + questioning why and how constantly trying to see any flaw in my story... They did not pay me back at the moment and it looks like they will not pay me back never...it's sad because I never never contact them before and my problem it's 100% legit but they do not care about your health they care about money.... Also the process to do the claims does not work(website) and they are very bad organised I have been by 3 different people working in my case talking to me in 3 different languages :Spanish, French and English...It's a mess... Really I am not going to contract this insurance anymore...
It's funny to see all the good reviews from travel blogs promoting this company...TRAP
June 8, 2020
Unprompted review
Absolutely NOT recommend Chapka…
Absolutely NOT recommend Chapka insurance. Travelling since 2016 has been the worst service I got.
Guys, you can find much better insurances with a fantastic customer assistance, even better price.
December 10, 2019
Unprompted review
Worst customer service I’ve never seen
Worst customer service I’ve never seen( from the manager which is even worse).
Literally the lady screamed on me, and told me« close it please ». Took me 1month to have a random refund for a cream that I sent 3 TIMESSS the photos of the prescription and they couldn’t find it and reply me ( you don’t have any prescription sorry...)
I’d never recommend this company at anyone
September 18, 2019
Unprompted review
Worst insurance company ever
Worst insurance company ever. I got injured, they told me I would be reimbursed on the phone, and now they refuse to reimburse me because they say I should keep travelling! Of course if I was not injured I would have kept travelling!!! I cancelled my surf trip with a broken shoulder I'm not gonna go there and watch people surf.
To be clear I'm not asking them to pay for the cancellation fees of the surf trip, I'm asking them to pay for the doctors I've seen for my broken shoulder. Shoulder that I broke ON A TRIP ABROAD, while I was insured on their contract.
July 2, 2019
Unprompted review
Hassle for nothing
Hassle for nothing
if there was a zero, I would give them a zero.
It's all a very unnecessary hassle. For nothing. They are not reliable and they refuse to pay. I have been waiting since November last year.
I had to go to a hospital in Colombia, i did everything they asked me: call them beforehand to get a case number, got confirmation documents from my home insurance provider, then provided all documents via email and also send them by post - and still nothing. I have not heard from them and when I call i am rudely transferred around.
Also, it is not sufficient to send scans, for some reason, they need papers, even if the documents are not originals but copies.
It's just...bad and annoying.
Go with a different insurance, avoid Europ Assistance or Chapka.
March 21, 2019
Unprompted review
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