Chappell's Removals Reviews 5

WARNING : DO NOT USE THIS COMPANY.
WAY OVERPRICED - If you get other quotes you'll discover this before it's too late!
I recently moved house and I had heard of Chappell's so I got them to quote for my move. A man came round and listed the stock before indicating approx. volume, no. men required and how long it would take. It all seemed consistent with other quotes I had at the time.
Then a day later I received the quote and I couldn't believe it. To compare their quote with the one I finally went with on the day;

Chappell's
- 2,200 cuft
- 2 days
- £5.2k

Company I went with
- 1,800 cuft
- 1 day
- £1.9k

How is this even possible? They quoted £3.3k more (that's 2.7 times as much). So please BEWARE, they are very very expensive and you will save money going elsewhere. (obviously I can't state the name of the company I went with as it would look like I'm marketing them).

prices have increased by 60% without any explanation or justification; emails are sent on an address that cannot be replied to; promised phone calls are not made and financial statements are incomprehensible.

We recently using Chappells for our move to York because we had always had good reports of their service, but unfortunately the company has deteriorated since its involvement with Kellys Removals. In our innocence we trusted them with our possessions because, to quote a member of their team "the packing team will be fully prepared with packing materials to protect all of you goods such as TV’s whilst they are in transit, a lot of our team have been in the industry for over 20 years so you can be rest assured that they will handle all goods with care and will make the move as stress free as possible".
On the day before moving, the removal team arrived with a vehicle clearly too small to cope with the amount to be loaded, despite the original quote including a large capacity van. The team spent some time discussing this on their mobile phones with, presumably, head office and eventually another 2 small vans arrived, although one eventually left. The team seemed as perplexed as us but were friendly enough and obviously keen to help.Being both in our seventies we just let them get on with the loading and kept out of their way.
The next day was the day of the move and only one man in one van turned and had to unload on his own until another arrived an hour later in the second van. Once the vans were unloaded and the team had departed we discovered that our wooden corner unit had been badly scratched and chipped and our nearly new vacuum cleaner had disappeared.
In view of our experience we will not be able to recommend Chappells to friends and family and would in fact have been better off hiring "men with vans", which would have been a lot cheaper.

I’ve had storage with Chappell’s Removals for approximately 20 years and used them for both UK domestic removals in the UK as well as an international move to France. However, sadly at the beginning of the year (2018) they changed ownership and became part of Kelly’s Storage and my items in store (32 containers) were moved to Kelly’s Storage warehouse in St.Albans.

I used Chappell’s Removals because when I first joined, and up until they changed ownership, they were an absolutely AMAZING company! So patient and helpful, I felt welcome at every opportunity and I not only increased my storage with them but happily recommended them to anyone who needed storage or removals.

However, since the change of ownership most of the original staff at Chappell’s Removals have gone and the ‘AMAZING’ company I once knew and used has become a nightmare! They have overcharged me, damaged goods I had in storage, increased my storage costs without any notification (which is illegal) and treated me as a bad customer.

It is so sad to see a great company change and become a company I could never recommend, never use again not if they were the only removal company left on Earth! I have items missing, items damaged some completely beyond repair and despite paying for insurance and being with Chappell’s Removals for such a long time (being their largest customer for storage at one time) I feel let down and betrayed.

It won’t be hard to find a removals company better than Chappell’s Removals as now they are one of the worst I have ever come across and I never thought I could ever say that as they used to be so good!

We have used Chappells twice to move our 5 bedroom home, and it has worked excellently. First time we made a price check and it was ok. Second time the price was identical ..- we moved the same lot any way.

The service include packaging, and reassembling of furniture. All went vety fint. The removalsvteam was flexible and great to work with ... as moving always becomes a cooperative effort.

We will use Chappells again.