Chapsoflondon Reviews 

If I could, I would give this company zero stars, or even minus. My wife ordered me a shirt from Chaps of London via there website, when it arrived it was clearly sized wrong. When I contacted Chaps of London, they told me that I needed to return it to China at my own expense, even-though the packaging in which the shirt had arrived in, had an UK return address. When I asked why I could not return it to the UK address on the packaging I was told that it is not there ‘real address.’ I was then offered a 25% refund, and told that I could keep the shirt, maybe one day I will lose eighteen inches off my waist!!! A number of times I have told them that I will not accept a 25% refund, and the reply is ‘We will give you a 25% refund, and the case is now closed’.
There is a phone number on their website, it is a French number and guess what the number is not in service! It is clear that this company is not in London, or France and they are in China.
I will say their website looks very professional, but the professionalism stops there!
Do yourself a favour and keep away from Chaps of London.

DO NOT BUY FROM CHAPS OF LONDON. They are scammers selling bad quality badly made rubbish. I ordered “cotton/linen” shirt which took weeks to arrive obviously from china. It had no labels and was obviously made of synthetic cheap material. Complete waste of money. Went straight into bin. No point trying to get refund from them

Just received from China, after over two weeks , a badly made , poor quality , badly printed, ill fitting and overpriced shirt ,that has no care instructions that has gone straight in the bin.
Chaps of London should be ashamed of the dross they supply. The quicker they go bust the better.

they are not in London. they are in China!!!.

do not use this company they are crooks !!!.. they send faulty goods that are very poor quality and then demand that you have to send them back registered post to China in order to get a refund . it costs more to send it than the items are worth

Completely agree with Joanne below, I had exactly the same experience: If I could give 0 stars, I would. Shoes were meant to be suede and were synthetic. The photo on the website did not even remotely resemble the item that arrived directly from China. I tried to get a full refund as goods misdescribed. I think the email response was a standard letter the company use for all complaints. Finally £7.50 back on a £30 purchase which was the best they would offer unless I returned the package to China. NEVER buy from Chaps of London! Awful quality, a complete rip off! IS THIS EVEN LEGAL? AM IN TOUCH WITH TRADING STANDARDS

If I could give 0 stars, I would. Shoes were meant to be suede and were synthetic. The photo on the website did not even remotely resemble the item that arrived directly from China. I tried to get a full refund as goods misdescribed. I think the email response was a standard letter the company use for all complaints. Finally £7.50 back on a £30 purchase which was the best they would offer unless I returned the package to China. NEVER buy from Chaps of London! Awful quality, a complete rip off!

sellers of over priced imported chinese tat, absolute rubbish. dont know why they bother sizeing items nothing fits, pictures on the web site are not the same as the products. try getting your money back impossible

dont go there!!!

Can't justify 1star but it had to be to move on.
Over 3 weeks from ordering to delivery as they hold no stock and order from China( ( you would be better going direct to Wish) contact number is a French number and their attitude to customer complaints is politically to ignore what you say. I've been demanding a refund since before it left China and when a house guest stupidly accepted it from the posty I had to accept it was delivered. I requested refund and return instructions and got a n offer of 20% due to the cost of delivery to a foreign country. I'm stubborn enough to return it for the cost just to take the money off the dodgy b-stards. London is a con they hold no stock and if I had opened the package in sure it would be sub quality like all the other reviews. DO NOT WASTE YOUR TIME OR MONEY ITS A SCAM

Absolute bloody joke, ordered smart chino trousers, 3 weeks later I receive some very poor quality thin silky clown trousers. Can see my meat and veg through them they are that thin of a material haha, straight in the bin. Geezers need a good kickin’, Robbin mugs.

This has been one of the most frustrating and dishonest customer service experiences I’ve ever had. I ordered what was advertised as a linen shirt, but received a cheap polyester/cotton blend instead — a clear case of misrepresentation.

After contacting the company, I was met with delay tactics, vague promises, and outright dishonesty. I made it very clear that I would only accept a full refund, which they eventually agreed to by a specific date — and then failed to follow through. No refund. No confirmation. Just more stalling.

Worse still, the item was shipped from China and took 16 days to arrive, despite the website promising 3-day UK delivery. This was never disclosed at the point of purchase.

After looking into their reviews, it’s clear I’m not alone — many customers have reported the same pattern of false advertising, misleading communication, and unfulfilled refunds.

This company operates in a highly unethical manner and appears to intentionally mislead its customers. I’ve now had to escalate the matter to PayPal and Trading Standards.

Avoid Chaps of London at all costs. Do not trust the claims on their website — they are not what they seem.

Like other customers i would have given this company a zero. The item i bought was the wrong size, the material was cheap and the design was totally different from what is on their website. I have sent my item back to their address in London, and was advised that i would need to send it overseas. No chance you are based in London according to your business address in Companies House. PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE BUYING CHEAP CLOTHING ANS SELLING IT ON IT IS FAKE. ITS TIME TO GO TO COURT.

I would give 0 stars of if I could. Worst service ever, item is terrible quality. Basically going round and round dealing with a return and refund.

DO NOT BUY FROM THIS COMPANY

Horrendous fake company, terrible quality wrong size product not worth the bag that they came in. Can’t return either unless you want to fork out sending bits to China.
Wish I read the reviews first

Scammers don’t touch

Please read reviews before ordering from these scammers!
Ordered a grey suit and they sent an awful quality light blue suit. When I informed them and sent pictures, I was told it was the correct colour and it's to do with the pixels in my phone lol! Laughable!
They are based in China not London as stated, so you aren't guaranteed your returns would arrive within the 2 weeks period anyway.
Ended up in a back and fourth for weeks and managed to get 40% of my refund which they made out was a special offer!
What I'm more annoyed about is I've had to give these a 1 start which is more than they're worth!

The shoes I ordered were not as advertised. Cheap crap and I paid £30 for them. This company are con artists. It's a Chinese address to return the items. Not a UK based company. Annoyed I fell for it!

Do not risk buying from here. Items are shipped from China and of poor quality. If you need to return an item they will make it difficult and try to offer you various bs options. It will cost you price of the clothing to get a refund. You have been warned!

Absolutely dreadful quality of shoes sent pictures and email after email offered 75% discount code off crap or 15% discount off shoes which I would never ever wear but said they don’t refund AVOID

Dreadful experience do not buy ordered waistcoat 32.95 13may arrived today it is absolute rubbish not suitable for anyone please please do not order from these people when you check their no it is +33 code not in uk

Where to start,I wish Id read the reviews before hand,the shoes arrived nothing like the picture, colour completely different quality was shocking. Had to contact through email to get returns address which states it's a UK one but when you finally do get it it's a china address which once sent back will probably cost .ore than the shoes , was offered a discount on 15% and told I could keep the shoes but I didn't think it was acceptable for the poor quality of shoes I was sent, please avoid company at all costs