Chapter Law Reviews 196

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chapter law have been the best Misbah helped the sale of my property complete within 6 weeks. I used their app which kept me up to date every step of the way and at no point did I need to call to see... See more

Rated 2 out of 5 stars

Chapter Law were frustrating throughout our house sale and purchase. Our solicitor, Beverley, seemed to need a huge amount of chasing to progress anything. When we explained how frustrating the delays... See more

Rated 5 out of 5 stars

Chapter Law have been fantastic from start to finish. Our solicitor Stephen went above and beyond to get the sale/purchase of our properties through. It wasn't a straightforward process and he was... See more

Company replied

Rated 5 out of 5 stars

Would very much recommend Chapter Law. This was our first time buying a house so had no idea what we were doing. Charlotte H who looked after our case was incredibly supportive and kept us informed t... See more

Company replied

Company details

  1. Conveyancer

Written by the company

Chapter Law is a specialist property law firm based in the West Midlands. Our experts are ready to deal with all aspects of property law, including conveyancing, remortgaging, transfers of equity, lease extensions, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chapter law have been the best Misbah…

Chapter law have been the best Misbah helped the sale of my property complete within 6 weeks. I used their app which kept me up to date every step of the way and at no point did I need to call to see what was happening- thank you so much

April 17, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Hugely frustrating company

Chapter Law were frustrating throughout our house sale and purchase. Our solicitor, Beverley, seemed to need a huge amount of chasing to progress anything. When we explained how frustrating the delays were there was no empathy or understanding. We frequently felt that she couldn't get us off the phone quick enough. We were in almost the shortest chain possible, and yet our conveyancing timeline was weeks longer than the UK average. We were told on multiple occasions that completion would be 'by the end of next week, etc, but then it wouldn't happen and it would be up to us to chase and work out why. Very disappointing and would definitely not recommend this company.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Chapter law are excellent

Chapter law have been excellent from start to finish .
You are kept informed from day one right up to sale .
It’s nice you can contact chapter law any time and speak to someone .
I have used chapter law twice now and would use again

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication throughout

Stephen Price & Cameron Evans of Chapter Law acted for us on both the sale and purchase of our home, and we honestly couldn’t have asked for better representation.

From the outset they were professional, approachable and incredibly responsive. There were a few tense moments within the chain — particularly close to exchange — but they remained calm, proactive and reassuring at every stage. They worked tirelessly behind the scenes, chasing where needed and keeping everything moving forward.

Communication was excellent throughout; we were kept fully informed and nothing ever felt unclear or left unanswered. Their guidance and steady approach made what could have been a very stressful process feel manageable.

We’re extremely grateful for all their hard work and wouldn’t hesitate to recommend them to anyone buying or selling. Thank you again for everything!

February 12, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your kind review, Caroline — we’re delighted Stephen and Cameron could support you so well throughout.
Your recommendation is greatly appreciated, and we wish you all the best in your new home.

Advertisement
Rated 5 out of 5 stars

Efficient, helpful & great communication

Stephen Price & Cameron Evans of Chapter Law represented us on the sale and purchase of our home, their were some challenging aspects and some difficulties that had to be overcome - but both Stephen and Cameron were fantastic. They communicated to us clearly and regularly to ensure we were fully informed and they both worked incredibly hard to ensure the transaction was undertaken as quickly and efficiently as possible. We were both extremely happy with how everything was dealt with. Thanks once again!

February 11, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your wonderful feedback — we’re delighted to hear Stephen and Cameron supported you so clearly and efficiently.
We really appreciate your kind words and are pleased you were happy with the outcome.

Rated 5 out of 5 stars

Everyone at Chapter Law

Everyone at Chapter Law, were professional and very helpful. Especially Beverley and Kirsty.
All of my questions were answered quickly and efficiently.
I would definitely recommend them.

February 10, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your kind recommendation!
We’re delighted to hear Beverley, Kirsty, and the whole team were helpful and efficient throughout your experience.

Rated 5 out of 5 stars

Answered the phone on every occasion…

Answered the phone on every occasion and always spoke to the solicitor dealing with the case and an absolute pleasure dealing with Beverly Clinton she was always very clear and made it very easy to understand how it all worked and most of all really friendly and lovely to speak to

February 10, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your lovely feedback, David.
We’re so pleased to hear Beverly Clinton was clear, friendly, and a pleasure to deal with throughout your case.

Rated 5 out of 5 stars

Fantastic from start to finish!

Chapter Law have been fantastic from start to finish. Our solicitor Stephen went above and beyond to get the sale/purchase of our properties through. It wasn't a straightforward process and he was there to explain everything, very professional, friendly and relaxed when things got a bit stressful for us.

It's been 16 years since we needed a solicitor for a house move so had forgotten what it was like. Stephen made us feel very relaxed about a lot of things during the 6 months it took, and was always on the otherside of an email or phone when we needed him.

We can highly recommend Chapter Law for any property related help you may need. Thanks to all the team there. We appreciate it.

February 9, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you so much for your wonderful review, Amie.
We’re delighted to hear Stephen and the team supported you so well throughout a complex process, and we truly appreciate your recommendation.

Advertisement
Rated 5 out of 5 stars

Exchanged and completion due shortly - very happy

Found out today we have exchanged and due for completion. Very happy with this news. Andrena kept me informed during the process, which I really appreciated, and I was constantly requesting updates weekly, which she responded to.

January 28, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you so much for your lovely review. We really appreciate you taking the time to share it.

Andrena will be especially pleased to know you felt informed and supported throughout.

We’re delighted to hear that you’ve exchanged and that completion is due shortly. Wishing you all the very best in your new home!

Rated 5 out of 5 stars

Conveyancing on my property

Chapter law were recommended by AP Morgan Estate agents.
All the conveyancing was done via email or telephone and this was really easy. My property went through in really quick time and the process was hassle free
Highly recommended
Thankyou

January 9, 2026
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you, Johanne, for your lovely feedback and recommendation.
We’re glad the process was smooth and efficient, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Positive all round!

My experience with Chapter Law has been exceptionally positive.
The sale of my house turned into quite a long journey, but having regular, consistent communication from my solicitor made all the difference. It genuinely felt like we were working together throughout the process, which was incredibly reassuring. I cannot fault the service I received and would not hesitate to use Chapter Law again in the future.

December 17, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you, Gemma, for your thoughtful feedback and kind words.
We’re pleased our communication and support made the process reassuring, and we look forward to helping you again in the future.

Advertisement
Rated 5 out of 5 stars

House purchase

Stephen represented us in buying our new property, we would highly recommend him, he kept us updated constantly, was extremely helpful and accommodating with all our questions and requests. He made what could have been a very stressful time seem like plain sailing. Thank you so much

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Beverley Clinton has been amazing as a…

Beverley Clinton has been amazing as a conveyor. Has gone above and beyond for us. Always available for questions and reassurance
We would highly recommend Bev via Chapter Law Longbridge office
Bev has taken alot of the house selling and buying stress away Is an excellent communicator and very approachable

December 1, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your kind words and recommendation – we’re delighted to hear Beverley made the process less stressful for you.
We’ll be sure to pass on your lovely feedback, and wish you all the best in your new chapter.

Rated 5 out of 5 stars

I’m absolutely delighted with the speed and dedication

I’m absolutely delighted with the outstanding service I received from Charlotte and the entire team at Chapter Law. From the very first conversation, they were professional, attentive, and genuinely committed to achieving the best outcome for my property sale. Their communication was clear, timely, and reassuring at every stage.

Thanks to their expertise and proactive approach, my property was successfully sold in just 8 weeks! The whole experience felt smooth, stress-free, and exceptionally well managed.

I’m incredibly grateful for their hard work and dedication. I wouldn’t hesitate to recommend Chapter Law to anyone looking for a trustworthy, efficient, and highly capable team.

Thank you, Charlotte and team, you made the entire process an absolute pleasure!

November 28, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for such a wonderful and detailed review – we’re delighted Charlotte and the team delivered a smooth, stress-free experience for you.
Your recommendation means a great deal to us, and we wish you every success going forward.

Advertisement
Rated 5 out of 5 stars

Hassle free process

Once mortgage was in place it was a hassle free process with the app letting you know when every step was complete as well as getting emails.

October 24, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your great feedback – we’re pleased to hear the process was clear and hassle-free for you.
Keeping you informed every step of the way is important to us, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We recently went through the process of…

We recently went through the process of purchasing our first home. From the beginning Sahlia was always available to answer any questions along the way. She was courteous and professional throughout the process. We appreciate her support and advice along the journey.

October 27, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your lovely feedback – we’re so pleased Sahlia was able to support you throughout your first home purchase.
Congratulations on your new home, and we wish you every happiness for the journey ahead.

Rated 5 out of 5 stars

We recently purchased our first home…

We recently purchased our first home with Chapter Law, and the experience was fantastic from start to finish. Our solicitor, Sahlia, was absolutely brilliant – professional, efficient, and always kept us informed throughout the process.

October 3, 2025
Unprompted review
Chapter Law logo

Reply from Chapter Law

Thank you for your lovely feedback – we’re so pleased Sahlia provided such a professional and supportive experience throughout your first home purchase.
Congratulations on your new home, and we wish you all the very best for the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look