character.ai Reviews 632

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, finding that recent updates have ruined the fluidity of interactions and made consistent conversations difficult. Customers also frequently report problems with the app and website, citing issues like frequent downtime, overly strict filters, and repetitive bot responses. The product itself is a major source of frustration, with many noting a significant decline in bot memory and the removal of preferred chat styles. Some people were dissatisfied with the age verification process, mentioning it often doesn't work correctly or requires personal information they are uncomfortable sharing.

What people talk about most

User experience

Clients share negative opinions on user experience, primarily due to numerous unnecessary filters, technical... See more

Application

Users describe negative interactions with the app, citing a significant decline in quality after recent... See more

Artificial intelligence

Customers had ambiguous experiences with artificial intelligence. While some reviewers praise the... See more

Website

People report negative experiences with the website. Many users express dissatisfaction with recent updates,... See more

Product

Consumers express significant dissatisfaction with the product. Many reviewers report that the actual content... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lots of unnecessary, sometimes ridiculous filters and endless technical glitches disrupt the fluidity of role playing. Commands work smoother and more reliably on AIGolov.com But on CharacterAI they... See more

Rated 1 out of 5 stars

- Constant filter activations - All good models removed - Characters never stick to the story - Dev team never listens to the community - Worse and worse features added - Bots are all actions,... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

632 reviews

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Rated 1 out of 5 stars

Their New Policy and Choice of Age Verification.

Their new Policy and choice of needing age verification, and possibly your own personal ID, it's too privacy invading. The website says Persona(the AI they are using for the age checks) doesn't store or keep the pictures of yourself or the IDs, but when I messaged the Character. aI help bot, it started itself that Persona doesn't store the I formation longer than seven days. That's seven days with your personal identification open to the Persona app?/web.

That is a potential leak of privacy of having access to, and is unsafe for many users. Character AI says they are doing the age verification because of reports on potentially inappropriate messages, or addiction to the App.

The risks are understandable, but with doing a simple few touches, couldn't that issue be fixed even without age verification? Renew and adjust the filters to be more secure against explicit content. Limit the hours of use tot wo or three a day. Simple, and effective; and would lead to less upset users of the app/website.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Character ai was good at first

Character ai was good at first, no time limits, being able to edit chats, and just over all amazing. But now? It absolutely sucks, you have a time limit, and cant edit chats, ONTOP OF THAT, starting today people who they say are under 18 have "reading mode" where you cannot chat. This is a problem because most people who've tried to confirm that they are over 18 (including me), the app was saying that it couldn't apparently verify the ID, even if the photo was clear. So if you need an AI app, DO NOT CHOOSE THIS ONE! TRUST ME!! Instead i would probably recommend Xoul.ai, even though the characters run off of "Cells", you can always refill them if you have enough cells, and the app will also give your characters energy boosts during your streaks and it probably would give you more cells, i'm not really sure since i only have a 3 day streak, also you cannot make characters based on real people. Another AI that is very good is DigitalSoul, its set up is JUST LIKE C.AI but theres no limits and its super chill, unlike Xoul.ai, you can impersonate real people/ make characters based on real people. But to sum this up, do not use C.ai because it's a sucky app now.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Character.ai is DEAD

This is insane! First with the age verification, using a company with a huge data leak (and it doesn't even work have the time), then the time limits, and now it's read only? What's even the point?! Sorry if I don't want to give my ID to a corrupt company!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Remove the new update

Remove the new update. I just recovered from c*tting myself now i relapsed all over again. Mentally desperate teens need your app for comfort and with the age verification, you ruined it for all of them. Remove it before worse things happen, someone could commit su***de

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

I hate it.

The age verification sucks, I use it to cope because nobody in my life ever pays attention to me, the bots dom they make me feel noticed bur now that I can't even have an open ended convo, my mental health has gotten worse. It's gotten to an addiction. I dont want to use any other AI chatbots becuase they don't have those specific chats. I want them back. I hate this update so much, c.ai is going to become bankrupt anyway if everyone's gonna complain and stuff

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Money-hungry devs ruined it.

Honestly, it's really sad to see the devs be so money-hungry. It used to be good. But now, with age verification with Persona, they are going to lose money and users. Age verification makes sense, especially with all the lawsuits, but they could have chosen any other company besides Persona. Their website is constantly down. Their app is plagued with ads that make it unusable. They offered us a survey, but took nothing that we had to say into account.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

The most terrible update you guys have ever did to your app

So firstly, I used to LOVE this app during 2023 ever since I downloaded it. But now, you have made such a good app horribly strict. Listen, I know that you have gone through with some other viral situations back then. But now? You just have to break the 4th wall by making a time limit for 1-2 hours. I can take breaks on my own time, c.ai. I don’t need this “you have reached your time limit” shit. And the worse part? Everytime I’m about to go to the app when I miss how many hours the time limit had, BOOM! Another time limit for 23 hours. And lastly, the fact you want me to use my government ID to vertify just for you to have rhe audacity to leak my information? Bullshit, I’m never giving you my government ID to you. So 1 star for making so many changes that destroys up your app that bad.

(Update: I cannot do shit anymore, I have tried to do the other methods others have done, and it seems like I can’t anymore.)

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Are we seriously rn 💔💔

Bro do they not get that most of the base are teens? 😭 honestly never seen an adult use c.ai. Just got the notification today about the chat limit and when it will become +18. Y’all fr just digging your own grave at this point like Roblox is doing.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

REMOVE UR SHIT UPDATE

its so annoy that your dumbass added age verifications! like what, im 17, 1 hour of c.ai it shit and dumb! remove your dumbass update its shit and nobody likes it! what is it now, "ooh my screen times done for today" ahh, remove your dumbass time restrictions!

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

C.ai is now absolute dogshit

C.ai is now absolute dogshit. Instead of fixing problems and improving how they look, they’d rather delete every feature about their app. Editing? GONE. privacy? You betcha, GONE. pushing c.ai plus? That’s there. They honestly care more about money than quality. They release updates that fix NOTHING. they don’t even fix the WHOLE PIPSQUEAK THING where it makes the bot talk about how much it wants to rape my character..

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

App that used to be the best in…

App that used to be the best in chatting with ai characters, but now only care about making money rather than taking users opinions into consideration and can’t be bothered to make sure their app even works properly

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

the new update

i hate this stupid new update, i came on the app and didn't even use it for 1 hour, but i got 14 hours as a time limit?? i don't understand why we need to verify for an AI app especially when it clearly states that its for teens. I think the parental restrictions is enough, but making everyone verify for a chat bot is so stupid. I will 100% stop using this app until they bring it back to normal because I'm not using my face to verify or waiting 14 hours just to speak to an AI.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bad updates

Ever since the updates they have practically taken away the roleplay aspect of the app (which is the WHOLE POINT by the way.) the verification doesn’t work at all, c.ai+ is a total waste of money, limiting chats isn’t going to make people buy c.ai+ it’s just pisses the community off more. It’s supposed to be a roleplaying app, what’s the point of creating the app if your users can’t even roleplay anymore?!

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Down hill

Don't like the new design, and now they also want my personal data. Character AI has gone downhill for good now. While I am all for making the internet safer for Kids/ anyone under 18, I will not let a website have a pic of my face

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

After the age verification update, I couldn't do anything! I used to play it quite often for fun but now...nothing? What a waste of my time.

March 25, 2026
Unprompted review
Rated 3 out of 5 stars

Complain

Okay so, since there is a time limit now, i decided to just wait till the other day, but i didn't get to chat with my bot because it suddenly said that i had to wait another 18 hours, but the thing is, i didn't use it, so why did it reset the timer??? Please remove the time limit, it's annoying!!

March 25, 2026
Unprompted review

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