These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more
We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more
Company details
Written by the company
Personlised Books that bring your unique character to life!
Contact info
Port Elizabeth, South Africa
- customerservice@characterful.co.za
- characterful.co.za
4.8
Excellent
521 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
So happy that we get to personalize our…
So happy that we get to personalize our reading experience. My toddler loves having her name mentioned during story time.
March 17, 2026
Love my book
March 5, 2026
Beautiful book delivered on time!
February 12, 2026
Wonderful product and excellent service!
February 13, 2026
Advertisement
Well Done!
Your organisation is organised/ precise and constant follow up messages were sent as to where the order was to be delivered
Well done! This is a gift for a lifetime to be cherished
January 29, 2026
Pages of book all came apart
Pages of book all came apart. Was supposed to be a birthday gift.
January 9, 2026
Service was great
Service was great. Had a complaint and it was resolved without any issues
January 9, 2026
Extraordinary service
Extraordinary service!
When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received the book on the day I needed it as a birthday gift. These books never disappoint.
January 8, 2026
Advertisement
The book is very well done and my…
The book is very well done and my family loves it. Good quality and I nice keep sake and coffee table book for future.
December 19, 2025
Second book I have ordered
Second book I have ordered. Lovely quality.🤩 Only room for improvement would have been shipping updates. Quite a while passed between the confirmation of order email and the out for delivery email. I was beginning to wonder if the order was still coming.
November 28, 2025
I loved the books however the delivery…
I loved the books however the delivery of the books was delayed and they did not manager my expectation. I had to send an email to ask them when they the delivering.
December 3, 2025
Advertisement
So quick with my order
So quick with my order - can't wait for the family to read their story! Thank you!
November 24, 2025
A gift worth the wait!
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive stories and the age appropriate detail inserted, as well as the quality of the book.
November 27, 2025
Unprompted review
Advertisement
Absolutely everything gets 200%.
Absolutely everything gets 200%.
Book quality
Story
Illustrations
Colours in book
Smooth ordering
Super fast delivery
Customer service
I am extremely impressed with every little detail and highly recommend Characterful. You will not find better anywhere.
November 7, 2025
I will recommend Characterful books for their superb quality
I will recommend Characterful books for everyone. The quality, binding, paper and colours are all perfect.
I would love to buy each book that Characterful sells.
Easy ordering process and received quickly
October 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.